Recommended Reading: Dennis Drogseth, VP at EMA, provides his predictions for BSM, cloud, virtualization and more ...
Prediction #7: Cloud will continue to become a catalyst for service management
"Call it the tail wagging the dog if you like, but that just-in-data shows that IT organizations with cross-domain service management organizations are more than 50% likely to deliver measurable benefits from adopting cloud services than those without! They are also more progressed in assimilating cloud services. On top of this, they are 1.5 more likely to show an increase in IT budget!!"