This is the sixth in my series of blogs inspired by EMA's AIA buyer's guide — directed at helping IT invest in Advanced IT Analytics (AIA), what the industry more commonly calls "Operational Analytics." The goal was to create a "Consumer's Report" approach. And to do that we took it one step further. We created what we called "Shopping Cart Criteria" based on our prior research on AIA adoptions over the past three years.
Start with Part 1: Cost Advantage
Start with Part 2: Environments
Cost Advantage included:
■ Time to Value
■ Administration and Support
■ Toolset Consolidation
■ Cloud for Performance Management
■ Cloud for Change/Capacity/Cost Optimization
■ Core Infrastructure (Network/Data Center)
■ Application Performance and Availability Management
■ Internet of Things (IoT)
In this blog, I examine scenario-related shopping cart objectives for AIA.
At EMA, we evaluated seven unique scenarios relevant to AIA adoptions. Our scenarios included agile/DevOps, Integrated security, change impact awareness, capacity optimization, business impact, business alignment and unifying IT.
DevOps is a key area of opportunity.
We found that some vendors had made DevOps a clear and proven focus, whereas for others it was more a direction of future interest. But DevOps is a key area of opportunity. In prior research we saw that 69 percent of our respondents were looking to link their AIA investments to DevOps requirements.
In evaluating this scenario, we looked at discreet requirements in terms of agile/DevOps needs including support for both development professionals and quality assurance and testing (QA Test). To do this we considered overall APM strengths, application change impact awareness, and proof points in terms of actual deployment scenarios. We also targeted analytic insight into digital experience management across the full application lifecycle.
Integrated security was another scenario where almost all the vendors provided basic functionality, but only a few had made it a primary focus. However, based on recent EMA research in both analytics and SecOps, integrated security is a very high-growth opportunity, with surprisingly strong priorities among both operations and security stakeholders for shared data, shared analytics and shared insights.
In evaluating this criterion, we looked for bidirectional security-related toolset integrations for analysis and visualization relevant to SecOps requirements. We also considered appropriate stakeholder support, and proof points in terms of actual deployments.
Change Impact Awareness
It is well known that performance management and change impact awareness go hand in hand. To be "outstanding" in this area, however, requires many fundamentals. Among them are:
■ analytic awareness of changes in performance-related metrics
■ insight into dependencies to see how and where abnormalities are most likely to impact a critical business service
■ insights into change management procedures and histories so that timely correlations can be proactively understood between change histories and performance and availability metrics
In determining a rating for change impact awareness, we also considered integrations with IT service management (ITSM) sources, CMDBs, CMSs, and ADDM capabilities.
We reserved this scenario for those vendors that went a step beyond change impact awareness. In other words, no vendor could excel here without at least being "strong" in change impact awareness. Capacity Optimization featured those vendors with significant integrations with capacity analytics and automation to make all the requisite connections between performance, change, capacity, and, ideally, cost. In multiple research initiatives, we've seen capacity and even cost analytics stand out as a leading priority for AIA — especially when it comes to optimizing the move to cloud.
In the age of digital transformation, little could be more important than energizing the handshake between IT service delivery and business outcomes. In evaluating this criterion, we considered basic strengths in transactional performance and support for business stakeholders. The highest ratings required data and analytics integrating business and IT sources, as well as common dashboard visualizations of business outcomes such as revenue, business process optimization and conversions from competitive websites.
Business impact factors into business alignment, but data sharing for optimal business alignment also requires reports and visualization that promote IT-to-business dialog along multiple fronts in a current and dynamic way. In evaluating this scenario, we looked at well-defined stakeholder support for business as well as IT stakeholders, well-evolved dashboarding and workflows, and at least some strengths in unifying IT.
Unifying IT, much like toolset consolidation, is something of a Holy Grail in value when it comes to investing in AIA. Advanced IT analytics can enable a common layer of efficiency that helps to promote better processes, dialog, data sharing, and automation across virtually all of IT — not just operations. Integrations and stakeholder support were paramount for this scenario, as was social IT and mobile support. For proof points, we looked for real-world examples where a wide range of IT stakeholders were in fact beginning to work differently and more effectively together.
In the course of researching, documenting and advising on user experience management needs and directions for more than a decade, I've found myself waging a quiet (and sometimes not so quiet) war with several industry assumptions. Chief among these is the notion that user experience management (UEM) is purely a subset of application performance management (APM). This APM-centricity misses some of UEM's most critical value points, and in a basic sense fails to recognize what UEM is truly about ...
We now live in the kind of connected world where established businesses that are not evolving digitally are in jeopardy of becoming extinct. New research shows companies are preparing to make digital transformation a priority in the near future. However most of them have a long way to go before achieving any kind of mastery over the multiple disciples required to effectively innovate ...
IT Transformation can result in bottom-line benefits that drive business differentiation, innovation and growth, according to new research conducted by Enterprise Strategy Group (ESG) ...
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As we've seen, hardware is at the root of a large proportion of data center outages, and the costs and consequences are often exacerbated when VMs are affected. The best answer, therefore, is for IT pros to get back to basics ...
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How do enterprises prepare for the future that our Cloud Vision 2020 survey forecasts? I see three immediate takeaways to focus on ...
When will we be at a point where virtually all enterprise workloads are run in the cloud and how will that change things for IT? To find out, we commissioned a survey, Cloud Vision 2020: The Future of the Cloud. The results were fascinating. I'll share three fundamental lessons we learned in the survey ...
The digital war room — physical, virtual or hybrid — is not in retreat but in fact is growing in scope to include greater participation from development and security. It's also becoming more proactive, with on average more than 30% of "major incidents" before they impacted business service performance. In this blog I'm providing a few additional highlights from the insights we got on digital war room organization and processes ...