AlertOps announced the general availability of Status Hub.
This fully integrated stakeholder communication platform gives organizations real-time, audience-specific visibility into every incident from the first alert to final resolution.
Status Hub is natively embedded in the AlertOps 200+ integration ecosystem, eliminating the manual handoffs, communication delays, and tool fragmentation that erode customer trust during outages.
"Every company has incidents. It’s never a question of if, but when. What sets the leaders apart is how customers feel while the problem gets fixed: informed or left in the dark. We built Status Hub because communication can’t be an afterthought during an outage. It gives customers real-time visibility into the response and the recovery at every step, instead of a status page stuck on ‘we’re investigating’ for hours. People in the dark expect the worst, and every minute of silence costs trust. We built Status Hub to put that trust back where it belongs: out in the open," said Chellasamy Jamburajan, CEO, AlertOps.
Status Hub provides real-time status pages configured as public facing for customers, private for internal teams, or authenticated for enterprise partners. Incidents move through a structured lifecycle Investigating, Identified, Monitoring, and Resolved with automatic notifications via email, SMS, and webhook. Multi-channel updates allow visibility to propagate through the channels most effective for each stakeholder group.
With Status Hub, a single platform now handles alerts, escalation, on-call management, and external communication, enabling teams to focus on resolution.
"Over 90% of mid-size and large enterprises report that a single hour of downtime costs more than $300,000 with 41% of them reporting losses between $1M-$5M per hour. Outages affect the bottom-line. But the name of the game is risk mitigation, when a customer feels that they are left in the dust to scramble without insight, that is far more frustrating than if they are aware of an outage and the response you are taking every step of the way. While you can’t eliminate customer dissatisfaction in its entirety, customers respond positively to effective communication. Status Hub is this layer of integrated response that allows you to truly integrate customer and stakeholder communication as a seamless part of your outage / incident response process," said Kamalesh Srikanth, VP of Product and Innovation, AlertOps.
Status Hub includes scheduled maintenance planning with advance notifications, white-label branding with custom domains, and automated post-mortem documentation for SLA and regulatory compliance.
Organizations can create unlimited status pages by customer segment or geography, with hierarchical service organization and automatic status propagation.
Webhook integration with third-party APIs allows notifications to reach teams where they already work.
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