According to most industry perceptions, application performance management (APM) and application portfolio management (APM) might seem to be worlds apart — or at best connected by a very thin thread. Much of this, admittedly, comes from application portfolio planning's roots in project and portfolio management, which lived in another realm and in my view in another era — when a cloistered development team got most of its go-ahead information from often equally cloistered business analysts. In other words, when the fertile dialog that's emerging between development, operations and ITSM teams was still in its infancy.
In this blog, I'd like to highlight three areas that are bridging the APM-to-APM divide: digital experience management, application discovery and dependency mapping (ADDM), and agile/DevOps lifecycle planning.
Digital Experience Management
In my view, probably the single most important lane in our 3-lane bridge connecting the two APMs is digitalor user experience management. Coincidentally, this is a technology area where I've witnessed another set of colliding acronyms — user experience management (UEM) and unified endpoint management(UEM), which also have at least a plank to unite them.
EMA's recent research revealed a striking connection between digital experience management and application portfolio planning right out of the gate. When asked, "Over the past three years, what has become more important for digital experience management?" application portfolio planningtied with application performance managementfor first place! If you're curious, agile, business development and customer management and cloudcame next.
Why was this just waiting to happen? Our data suggests that the answer lies in the fact that digital experience management embraces not only application performance, but also application outcomes and relevance. For instance, when we asked, "When you talk about digital experience management, what do you see bringing you the most value?" the answers in ranked order were:
1. Business impact
3. Change management
Of these, business impact, design, productivityand usageall directly inform business RELEVANCE and VALUE. In other words, if you wanted to plan your application portfolio meaningfully, wouldn't you want to capitalize on these insights which are, by the way, dynamic, real-time, and can be trended to correlate with business performance overall?
But COST was also a factor. In fact, given the pressures on IT for transparency in the "age of cloud" cost has become increasingly central to IT executive planning. When we asked about business metrics applied to digital experience management, the top five were:
1. Cost-related external SLAs with cloud and other service providers and partners
2. Business activity management impacts
3. Revenue-related impacts
4. Business process impacts
5. Service desk operational efficiencies
What you see is a sandwich — with two pieces of bread focused on cost (one and five) and the middle section (lettuce, cheese and ham?) squarely focused on value. All of these are relevant sources for meaningful application portfolio planning and management.
Application Discovery and Dependency Mapping
ADDM is really a bridge to many things. As you know, it can be central in understanding, prioritizing and resolving performance issues associated with application services by capturing application-to-infrastructure, as well as application-to-application, interdependencies. It is also an area of vast innovation in the industry, tied to multiple use cases with multiple product architectures and designs.
Two of the more prominent use cases for ADDM are change management and asset management. The latter is particularly relevant here because it connects business services with actual costs. Costs in terms of public cloud investments, on-premise hardware and software, and potentially even operational costs associated with everything from infrastructure management to software audits. In other words, ADDM can provide inestimable value in mapping the end products of IT (its application/business services) to all the associated costs surrounding the creation, delivery and support of those products.
Of course to do this, more than ADDM is required. More advanced investments in IT service management (ITSM), IT governance analytics, and more fluid approaches to IT asset management (ITAM) and software asset management (SAM) are needed to color in the picture. Best of all, though, once again, all this data is real (not just surmised), dynamic and current, and can be trended over time to capture historical insights into the real costs of managing an application business service.
On the one hand, linking application portfolio management to agile and DevOps should be a no-brainer. Pretty easy to figure that associated planning needs to be done before speedy execution. But I'm highlighting the connection here because the current focus on agile is all about speed, not about relevance. The truth is, as I like to say, you can "automate train wrecks." You can also, frankly, be "agile and dumb" –speedily doing enhancements that don't bring the most value at the cost to others that are far more relevant to business outcomes. So, I'd like to suggest a new brand for "agile" called "Informed Agile" — where APM truly meets APM.
In wrapping up, I'd like to add that I didn't mean these three lanes in the bridge between the two APMs to be complete or the last word. I'm sure there are other areas where APM meets APM, beyond these three. The very nature digital transformation, and the closely associated role of IT transformation, could add any number of layers, from SecOps requirements to advance IT analytics.
It seems to me that the time has already arrived for IT to look beyond traditional ways of working. The idea notion that business experts sit on one side of a wall, and IT professionals sit on the other now seems to belong to the past. That wall is crumbling, and the opportunity to have common conversation with common data points is finally emerging.
In a previous blog, I talked about how to get visibility into cloud networks and resolve the first part of the problem. This included why visibility was important and how to accomplish it. Once you have that information, the next thing you need to understand is the performance of your cloud network so that you can answer important questions. This includes ...
A study conducted by Ponemon Institute and sponsored by IBM Resilient found that 77 percent of respondents admit they do not have a formal cyber security incident response plan (CSIRP) applied consistently across their organization ...
Most organizations understand that centralized network monitoring is vital to maintaining the health of critical infrastructure and applications. And while solutions using NetFlow undoubtedly help gain perspective into capacity planning, trend analysis, and utilization, they lack the important precision of packet-based analytics tools ...
The State of the Mainframe report from Syncsort revealed an increased focus on traditional data infrastructure optimization to control costs and help fund strategic organizational projects like AI, machine learning and predictive analytics in addition to widespread concern about meeting security and compliance requirements ...
The 2018 Software Fail Watch report from Tricentis investigated 606 failures that affected over 3.6 billion people and caused $1.7 trillion in lost revenue ...
Gartner predicts there will be nearly 21 billion connected “things” in use worldwide by 2020 – impressive numbers that should catch the attention of every CIO. IT leaders in nearly every vertical market will soon be inundated with the management of both the data from these devices as well as the management of the devices themselves, each of which require the same lifecycle management as any other IT equipment. This can be an overwhelming realization for CIOs who don’t have an adequate configuration management strategy for their current IT environments, the foundation upon which all future digital strategies – Internet-connected or otherwise – will be built ...
Many network operations teams question if they need to TAP their networks; perhaps they aren't familiar with test access points (TAPs), or they think there isn't an application that makes sense for them. Over the past decade, industry best-practice revealed that all network infrastructure should utilize a network TAP as the foundation for complete visibility. The following are the seven most popular applications for TAPs ...
Organizations are eager to adopt cloud based architectures in an effort to support their digital transformation efforts, drive efficiencies and strengthen customer satisfaction, according to a new online cloud usage survey conducted by Denodo ...
Globally, cloud data center traffic will represent 95 percent of total data center traffic by 2021, compared to 88 percent in 2016, according to the Cisco Global Cloud Index (2016-2021) ...
Enterprise cloud spending will grow rapidly over the next year, and yet 35 percent of cloud spend is wasted, according to The RightScale 2018 State of the Cloud Survey ...