The BSM Blog

November 10, 2016
Jean Tunis
RootPerformance

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this final blog of the series, I finish up with the most important metric of all – the one visitors care about – response time ...

November 09, 2016
Jean Tunis
RootPerformance

Companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog, I discuss Metric #2: Number of Bytes Transferred ...

November 08, 2016
Jean Tunis
RootPerformance

With the increased scrutiny on web performance by Google, companies with B2C and SaaS B2B models must ensure that their websites and web applications are fast. It's widely accepted that the time it takes a web page to load should be something closer to 1 second. It's at this time that users begin to notice if an interface is slow. Most users are gone by the time 10 seconds comes around. If your site or application relies on users buying what you're selling, those seconds can mean the difference between a visitor buying from you or your competitor. To improve the speed of your site or application, whether on your internal or external network, you must focus on three key metrics that will help lead you in the right direction to plan for or solve performance issues. In this blog I discuss Metric #1: Number of HTTP Requests ...

November 04, 2016
Pete Goldin
APMdigest

Consumer software is seen as more reliable than enterprise software, and that consumer grade is the new standard for apps today, according to ScaleArc's annual survey of IT decision makers.

November 01, 2016
Pete Goldin
APMdigest

The average European organization loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), according to a report titled Masters of Machines III—Mitigating the Impact of Critical IT Events from analyst firm Quocirca ...

October 26, 2016
Dennis Drogseth
EMA

This is my second blog targeting the next generation of IT service management, or ITSM 2.0. The first blog described the characteristics I see as defining ITSM 2.0. Here we’ll look more closely at the key challenges you might face in getting there from a more traditional ITSM background ...

October 20, 2016
Dennis Drogseth
EMA

I have been tracking a still largely unheralded phenomenon: ITSM teams in many organizations are evolving to take a leadership role in helping all of IT become more efficient, more business aligned, and ever more relevant to business outcomes. Indeed, an ITSM 2.0 is emerging that’s radically different from its inherited, reactive past in ways that are sometimes predictable but more often surprising ...

September 28, 2016
Dennis Drogseth
EMA

Enterprise Management Associates (EMA) is looking to extend the reach of its consulting practice, and we'll be soliciting your inputs on your priorities. But before you do, I'd like to share some of what we've learned from our work in the past ...

September 16, 2016
Pete Goldin
APMdigest

The worldwide public cloud services market is projected to grow 17.2 percent in 2016 to total $208.6 billion, up from $178 billion in 2015, according to Gartner. IT modernization is currently the top driver of public cloud adoption, followed by cost savings, innovation, agility and other benefits ...

September 15, 2016
Pete Goldin
APMdigest

A recent survey sponsored by Unisys Corporation shows a strong commitment among executives to adopting a digital business model, with the cloud as the key enabler ...

September 06, 2016
Pete Goldin
APMdigest

Business leaders looking to improve the quality of their customers’ digital experience agree they do not know where to start, according to research published by Actual Experience ...

August 31, 2016
Dennis Drogseth and Julie Craig
EMA

New joint research from EMA Vice President Dennis Drogseth and Julie Craig, Research Director for Application Management, spans advanced IT analytics, operational transformation, ITSM-operations integration and APM, and will examine all these technical dimensions and more, as they relate to optimizing the digital experience from both an IT and a business perspective. We will combine forces to examine digital experience management in all of its technical, organizational, process and business implications as they increasingly span the walls dividing today’s IT markets and organizational boundaries ...

August 30, 2016
Pete Goldin
APMdigest

Despite rapid adoption of new technologies to improve operations, a new survey found half of public sector IT professionals (51 percent) feel new IT technology paradigms, such as cloud and DevOps, are adding complexity to their organization rather than simplifying operations ...

August 26, 2016
Pete Goldin
APMdigest

A little more than 70 percent of federal IT decision makers surveyed said their agency runs important applications on outdated IT systems, according to Dell's new State of IT Trends 2016 ...

August 24, 2016
Dennis Drogseth
EMA

While service catalogs are not new, they are becoming increasingly critical to enterprises seeking to optimize IT efficiencies, service delivery and business outcomes. They are also a way of supporting both enterprise and IT services, as well as optimizing IT for cost and value with critical metrics and insights. In this blog, we'll look at how and why service catalogs are becoming ever more important both to IT organizations and to the businesses and organizations they serve ...

August 16, 2016
John Myers
EMA

Organizations are embracing IoT as part of their strategic initiatives, with over 70% of respondents indicating that IoT is “essential” or “important” to their organization’s business and technical strategies, according to new research by Enterprise Management Associates (EMA), titled The Rise of the Internet of Things: Connecting Our World One Device at a Time ...

August 04, 2016
Pete Goldin
APMdigest

Business decision makers’ and IT decision makers’ understanding of current IT trends are much closer than they are generally perceived to be, according to the new Dell State of IT Trends 2016 global study ...

July 22, 2016
Pete Goldin
APMdigest

More than $1 trillion in IT spending will be directly or indirectly affected by the shift to cloud during the next five years, according to Gartner, Inc. This will make cloud computing one of the most disruptive forces of IT spending since the early days of the digital age ...

July 14, 2016
Dennis Drogseth
EMA

Cloud is no longer a new topic for IT, or for IT service management (ITSM). But its impact on how ITSM teams work, as well as on how IT works overall, has probably never been greater. Leveraging EMA research on the future of ITSM and on digital and IT transformation, this blog looks at data relevant to the impact of cloud on ITSM teams and addresses the following questions ...

June 16, 2016
Dennis Drogseth
EMA

In this blog I'd like to highlight one very critical area of AIA that came out in my research: the growing role of security as an integrated requirement for performance, change and capacity management ...

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