BSM

Big IT Data = Big Application Management Challenge
February 14, 2012

Large application services such as online banking, global reservation systems, and wireless messaging generate massive amounts of data which Gartner estimates has increased by 300% during the past four years ... It’s no wonder we are generating more data, but less actionable intelligence than ever before. The growing complexity in applications is outpacing enterprises’ ability to understand their behavior ...

5 BSM Predictions for 2012
February 09, 2012

As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year ...

PART I - ITIL Implementation: Certification
February 03, 2012

In this two-part blog, we will first take a look at defining the need for ITIL certification (part I) ...

Where do I start with my BSM or ITSM process improvement efforts?
January 15, 2012

Often times organizations do not know where to start. I’ve seen organizations try to implement processes or improve processes by using just their “gut feel” and fail miserably. I’ve also seen organizations try

Control or Change? Maintaining Enterprise Performance Without Compromising Innovation
January 13, 2012

Today's IT infrastructure, systems and applications — as well as the business operations they support — are more complex than ever. Subsequently, this means that the amount of configuration information in IT environments is staggering. Ensuring high performance for IT environment requires staying on top of an ever growing collection of configuration information and environment content ...

ITIL Implementation: Achieving the Right Mix
January 04, 2012

During your ITIL implementation, it is important to remember that it’s possible to have the best capabilities for the wrong project. The ITIL implementation team should consist of individuals selected not only on their experience, skills and knowledge, but also on how they best fit the project and deliverable you’re looking to achieve ...

12 Predictions for 2012
December 20, 2011

Industry experts from analyst and consulting firms and all the top vendors offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management and related BSM and ITSM technologies will change and impact business in 2012 ...

The Reality of BSM Projects
December 05, 2011

Neebula conducted a Business Service Management survey, covering 84 companies that have recently completed BSM projects. The majority of BSM projects took too long to complete, did not succeed to maintain accurate service models, and most of all, failed to meet their objectives ...

Why Only Outsource Things That Are Working Well?
December 02, 2011

Speakers on a recent ITSM podcast supported the view that we shouldn't outsource something that is broken because we don't understand it well enough, and therefore can't adequately specify our requirements to the service provider. I think it is worth challenging this conventional wisdom ...

ITIL Implementation: Integration of Three Key Elements
December 01, 2011

In my previous blog post, I outlined the three key elements that people face surrounding the successful implementation of ITIL, which were processes, technology and suppliers. Let’s now examine these elements more closely to see how we can integrate them into our implementation.