BSMdigest is celebrating its one year anniversary since our relaunch in May 2010, and in one sense the End-User Experience Issue is long overdue. On the other hand, maybe this is the perfect time to talk about end users, and the new breed of Application Performance Management (APM) and Business Transaction Management (BTM) tools offering more visibility into the user experience than ever before.
I always felt that the user experience had to be a key part of BSM. How can you really know if a business service is performing unless you look at it from the end-user's perspective? In 2006, I wrote an article for BSMdigest about the end-user experience, which I have republished in this issue. Since we don't offer accessible archives of BSMdigest articles prior to the 2010 relaunch, I wanted to make this one available.
I thought it would be interesting to compare BSM and the end-user experience from 5 years ago to today. Back then, the best way to monitor the end-user experience, other than agents on the user's desktop, was synthetic or robotic transactions that replicate the actions of an actual user. This was often simply a ping to the webpage to see if it was still up. While helpful, this approach just wasn't enough. Now tools such as APM and BTM provide much better visibility into the end-user experience, and our articles in this issue delve into those topics further.
In conjunction with this issue, I would also like to point out that our “Resources” section has been redesigned to provide our readers with valuable white papers, reports, webinars and more. Check out my blog to find out more.
We would like to continue improving the site to meet your needs, so if you have any ideas, let me know.
The Latest
Over the last 20 years Digital Employee Experience has become a necessity for companies committed to digital transformation and improving IT experiences. In fact, by 2025, more than 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success ...
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
