Business Intelligence and Performance Management

Recommended Reading: Bojan Simic of Trac Research explains how business intelligence is becoming a critical enabler to make performance management metrics actionable.

"Managing the performance of IT services is becoming increasingly complex and organizations that rely solely on their employees to processes data collected through dozens of management tools and be able to see, not only what is happening at present, but also to accurately plan for the future, are setting up their IT staff for failure. Automating the process of correlating and analyzing this data and turning it into reliable information for proactive management could be the difference between improved visibility and just having more performance data. In order to help their customers achieve this goal, technology vendors do not need to invent new technologies, but find a way to incorporate some advanced business intelligence concepts that are already present in the market into their products."

Click here to read Bojan Simic's full article on business intelligence and performance management.