Catchpoint Updates Digital Experience Monitoring Platform
September 21, 2016
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Catchpoint announced the latest evolution of its digital experience monitoring platform, supporting fully customizable visualization and dashboards to present unified synthetic and real user data, in real time, to make it easy to communicate and take action on digital experience intelligence.

IT leaders can now combine insight from active and passive monitoring programs on a single platform, and visualize analytics through any charting library or proprietary product to facilitate faster business decisions and reduce mean time to resolution (MTTR). This capability is becoming critical as businesses focus on the role of analytics in the user experience, requiring innovative ways to make information clear and actionable.

In addition to supporting customizable visualizations, Catchpoint’s unified digital experience monitoring platform incorporates new features to make it easier to organize and analyze data, including:

- Custom data views of complete real user data sets – not sample-based analyses – delivering highly flexible visualizations of analytics specific to business needs, e.g., the performance of critical pages in major cities at regular intervals over the past year.

- Automatically generated comparisons of proprietary website content performance vs. third-party-provided content, making it easy to identify whether issues are related to external service providers.

- SLA reports, defined by any timing or availability metric, delivered by email to key stakeholders to track SLA compliance of critical systems.

- New visualizations added to performance charts and available as dashboard widgets: bubble charts, RAG (red, amber, green) grid views, and word clouds to support simpler, clearer presentations of performance insights.

- Custom alert templates, supporting the inclusion of runbooks, playbooks, resolutions guidelines, contact instructions etc. with emailed alerts.

“The pressure on IT organizations to deliver amazing user experiences has never been greater. We founded Catchpoint because we knew first-hand how critical it was to capture and visualize performance data from both active monitoring and real users to fully understand the digital experience,” said Dritan Suljoti, Chief Product Officer and co-founder of Catchpoint. “Building a holistic platform represents the next major step in digital experience management, combining data sources to support advanced analytics and visualizations that help stakeholders across the enterprise to understand the business impact of IT ops decisions.”

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