The average European organization loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), according to a report titled Masters of Machines III—Mitigating the Impact of Critical IT Events from analyst firm Quocirca.
Findings show each CIE costing on average €115,034 or £88,488.
A CIE occurs when a business application or infrastructure is down or has a malfunction. This results in a business process being halted, or users left unable to reasonably carry out tasks and transactions.
“As IT complexity grows, critical IT events are inevitable in all organizations,” said Bob Tarzey, Analyst, Quocirca. “To limit the punitive associated costs and time wasted dealing with CIEs, it’s crucial IT teams have the insight required to pinpoint the cause when an incident does occur and get services back online as quickly as possible. Effective Operational Intelligence improves both the visibility of these teams and the co-ordination between team members as well as increases their productivity. The sooner CIEs are dealt with and lessons learnt, the sooner IT staff can stop firefighting and return to delivering value.”
Other findings from the report include:
■ Downtime has overtaken security as the top IT concern for European IT management. Through the Masters of Machines research, Quocirca has tracked top IT management concerns since 2013. For the first time, downtime is at the top of the list, replacing security, which moves into second place.
■ Concerns about downtime are driven by increasing IT complexity and growing reliance on IT. A hybrid mix of on-premises (used by 94 percent of respondents for primary or secondary deployment), software-as-a-service (86 percent) and infrastructure-as-a-service (80 percent) is now more or less ubiquitous. Organizations are increasingly seeing the benefits of outsourcing additional parts of their IT stack. At the same time, most organizations are more reliant than ever on IT to drive core business processes.
■ Operational Intelligence improves the ability of IT teams to respond to CIEs. The mean number of IT staff involved in a CIE response team is 18. Effective Operational Intelligence, driven by machine data, improves visibility into the underlying issues and team coordination. It also improves productivity. The research shows that Operational Intelligence can reduce the cost per team member per CIE by 25%.
“Today’s datacentre has evolved, and IT teams need to be prepared with the mindset and platform required to address constantly changing IT environments,” said Rick Fitz, SVP of IT Markets, Splunk. “Legacy systems often operate in silos and IT teams can struggle to collect and correlate information from multiple technologies. This makes it difficult to monitor infrastructure and resolve issues when they occur. By analyzing the data generated across your IT environment in depth and in real time, you can gain the Operational Intelligence to troubleshoot quickly, reduce MTTR and ultimately cut the costs associated with critical IT events.”
Methodology: Quocirca surveyed 380 companies in the UK, France, Germany, Sweden and the Netherlands.
The Latest
While most companies are now deploying cloud-based technologies, the 2024 Secure Cloud Networking Field Report from Aviatrix found that there is a silent struggle to maximize value from those investments. Many of the challenges organizations have faced over the past several years have evolved, but continue today ...
In our latest research, Cisco's The App Attention Index 2023: Beware the Application Generation, 62% of consumers report their expectations for digital experiences are far higher than they were two years ago, and 64% state they are less forgiving of poor digital services than they were just 12 months ago ...
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
