Everbridge announced significant enhancements to its IT Alerting solution, including new Smart Analytics and ChatOps integrations.
By leveraging IT Alerting’s automated incident response capabilities, companies of all sizes have achieved faster IT incident resolution through improved communication, collaboration and decision-analytics that resulted in more efficient workflow-based processes.
The new release enables senior IT executives to gain insights into Incident response performance to help improve their teams’ efficiency and minimize the business impacts of unplanned downtime.
Additional new capabilities include:
- Interactive Dashboards: The solution gives visibility into Incident Response across all areas of IT: Service Operations, Security Operations, DevOps and IT BC/DR. These interactive analytics are also available to be used in the Global Operations Centers and the NOCs/SOCs.
- Incident Response Trending: Incident response trending is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational Service Level Objectives.
- ChatOps Integration: 360-degree collaboration toolset now offers ChatOps integration. Cross-functional teams can collaborate on a given incident in real-time for best efficiency, using tools from pin-less instant conference bridges to team collaboration platforms such as Slack. The solution also offers the storage and retrieval of an audit trail to enable knowledge sharing and after-action report used for post-mortem and continuous improvement.
“Given the complexity of today’s digital environments, studies have shown that continuously adding more IT staff to cope with an increasing number of IT incidents is not a scalable solution anymore. For an organization to respond to IT critical events in a consistent and timely manner, Response Automation solutions have become a must-have,” says Vick Vaishnavi, GM, IT Alerting and IoT, Everbridge. “Not only does our new release of IT Alerting offer more interactive collaboration options, but it also provides the analytics and insights needed by management to rethink and streamline their incident response processes “
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