Everbridge Introduces Integration Platform-as-a-Service for IT Alerting
March 12, 2018
Share this

Everbridge launched an Integration Platform-as-a-Service (iPaaSTM) offering for IT Alerting.

The new self-service integration platform enables enterprise IT organizations to easily build their own integrations with the tools and solutions they already use, such as Application Performance Monitoring (APM), Network Performance Monitoring (NPM), IT Operations Monitoring (ITOM), Security Information and Event Management (SIEM), DevOps, IT Service Management (ITSM) and more.

This new capability also allows IT professionals to bring together the key pieces of their end-to-end IT response processes to improve incident response automation and orchestration.

With its self-service integration platform, Everbridge offers a new, innovative method of delivering integrations that directly empowers IT teams to design and construct custom integrations through point and click actions, enabling them to meet their needs faster.

“As IT organizations increasingly rely on integrated management systems, this mandates lesser reliance on vendors and a greater ability for enterprises to handle integrations using a self-service model. Using this approach, enterprise IT organizations can expedite their time to integrate their management tools with the Everbridge IT Alerting platform to develop a closed loop response automation process to critical IT incidents, changes and requests,” said Vick Vaishnavi, GM, IT Alerting Business at Everbridge. “By leveraging a “no-code” to “low-code” approach, the iPaaS system enables global enterprises to quickly take ownership of integrations for their response process while retaining their choice of management tools that participate in the process.”

Additional benefits of the platform include:

- Automated workflow integration: The self-service platform removes the burden of custom development and automatically maps technology integrations to meet existing workflows.

- No software to install or business rule definition on the end point: Everbridge’s intelligent parsing and mapping engine ingests the incoming alerts, performs the assessment and triggers the appropriate actions.

- Ability to replace and switch end points as tools become interchangeable: The architecture allows IT teams to easily replace their APM, NPM, ITOM, SIEM, Ticketing System management and DevOps tools without breaking down the end-to-end automated response process logic. To be fully operational, it provides real-time health status and activity monitoring.

While Everbridge will continue to offer a growing range of ready-to-use extensions, known as connectors, for major ITOM and ITSM applications, the self-service integration platform will help any team quickly fulfill their particular integration requirements.

Furthermore, when combined with the new Smart Orchestration technology, Everbridge IT Alerting enables full control over the IT task automation process by embedding human decision points within workflows. Using bidirectional communication steps, organizations can remotely control the advancement or execution of any step within a process, such as restarting a server or backing up a database. Remote initiated action can also be performed via SMS, IM, email or phone.

Share this

The Latest

March 27, 2024

Nearly all (99%) globa IT decision makers, regardless of region or industry, recognize generative AI's (GenAI) transformative potential to influence change within their organizations, according to The Elastic Generative AI Report ...

March 27, 2024

Agent-based approaches to real user monitoring (RUM) simply do not work. If you are pitched to install an "agent" in your mobile or web environments, you should run for the hills ...

March 26, 2024

The world is now all about end-users. This paradigm of focusing on the end-user was simply not true a few years ago, as backend metrics generally revolved around uptime, SLAs, latency, and the like. DevOps teams always pitched and presented the metrics they thought were the most correlated to the end-user experience. But let's be blunt: Unless there was an egregious fire, the correlated metrics were super loose or entirely false ...

March 25, 2024

This year, New Relic published the State of Observability for Financial Services and Insurance Report to share insights derived from the 2023 Observability Forecast on the adoption and business value of observability across the financial services industry (FSI) and insurance sectors. Here are seven key takeaways from the report ...

March 22, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 2, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and AIOps ...

March 21, 2024

In the course of EMA research over the last twelve years, the message for IT organizations looking to pursue a forward path in AIOps adoption is overall a strongly positive one. The benefits achieved are growing in diversity and value ...

March 20, 2024

Today, as enterprises transcend into a new era of work, surpassing the revolution, they must shift their focus and strategies to thrive in this environment. Here are five key areas that organizations should prioritize to strengthen their foundation and steer themselves through the ever-changing digital world ...

March 19, 2024

If there's one thing we should tame in today's data-driven marketing landscape, this would be data debt, a silent menace threatening to undermine all the trust you've put in the data-driven decisions that guide your strategies. This blog aims to explore the true costs of data debt in marketing operations, offering four actionable strategies to mitigate them through enhanced marketing observability ...

March 18, 2024

Gartner has highlighted the top trends that will impact technology providers in 2024: Generative AI (GenAI) is dominating the technical and product agenda of nearly every tech provider ...

March 15, 2024

In MEAN TIME TO INSIGHT Episode 4 - Part 1, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at Enterprise Management Associates (EMA) discusses artificial intelligence and network management ...