September 21, 2018

The performance gap between customer experience leaders and runners-up is widening, with those on top being disproportionately rewarded. Gartner said organizations must ignore three myths in order to achieve a superior customer experience ...

September 20, 2018
Kieran Taylor

If driver-less cars are within reach, where's my driver-less app? Surely IT monitoring can advance to a nirvana state where AI and ML transform reactive and backward-looking monitoring into a fully autonomous function ...

September 19, 2018
Patricia Diaz-Hymes

This summer marked three years since Microsoft announced Windows 10, its first "Windows as a service" Operating System (OS). Windows 10 brought with it a new Software-as-a-Service-like approach to updates, moving Microsoft and the millions of environments that depend on it, more frequent, bundled updates. Whether you believe the shift was for better or worse, one thing is certain, this "as a service" model is a natural progression for today's operating systems. That is why Windows 10 is changing not only how frequently updates are pushed out, but inherently how technology is purchased, how people consume it, and perhaps most importantly, how IT is run. Let's take a look at how Windows 10 has impacted these three key areas over the past three years ...

September 18, 2018
Leon Adato

To celebrate IT Professionals Day 2018 (this year on September 18), the SolarWinds IT Pro Day 2018: A World Powered by Tech Pros survey explores a "Tech PROactive" world where technology professionals have the time, resources, and ability to use their technology prowess to do absolutely anything ...

September 17, 2018
Vincent Geffray

Are digital war rooms obsolete because they're just a place for managers of siloed business units to find someone else to blame for a critical IT event such as a security breach? Far from it. Enterprises find these emergency response teams just as important, if not more important, than ever ...

September 14, 2018
Dennis Drogseth

The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are the remaining four of my seven personal takeaways ...

September 13, 2018
Dennis Drogseth

OK, the data is in! The goal of EMA's latest research was to look at how advanced IT analytics (AIA) — or EMA's term for primarily what today is best known as "AIOps" — is being deployed. Here are seven of my own personal takeaways ...

September 12, 2018
Wilfried van Haeren

By maximizing the knowledge of end-to-end quality of service (QoS) using virtualized network functions (VNFs), the SD-WAN (edge) gateway establishes a suitable connection with minimal latency and maximum performance so that entire organizations can make the most of the Office 365 application suite ...

September 11, 2018
Wilfried van Haeren

Market exuberance for Office 365 has inspired business mandates to adopt the cloud-hosted collaboration and productivity suite without regards to the underlying chaos. While multi-location organizations are virtualizing, operating models haven’t necessarily changed. This partial transformation that excludes automation and simplification of the network puts Office 365 deployments (and other software-as-a-service offerings) in danger of failing ...

September 10, 2018

Most organizations are undergoing a digital transformation that directly impacts how they do business, yet 70 percent of employees have not mastered the skills they need for their jobs today, and 80 percent of employees do not have the skills needed for their current and future roles, according to Gartner ...

September 06, 2018
Moria Frederickson

In a survey within the VMware User Group community, Blue Medora took a closer look at how various metric collection strategies and access to Dimensional Data impacts IT success. We started with one question: How important is your monitoring integration strategy? ...

September 05, 2018

Despite their benefits, containerized application environments have created exponential complexity in cloud-based application management and monitoring. "Seven Trends in Docker Container Monitoring," a study conducted by CA Technologies in collaboration with Gatepoint Research, identifies 7 key container challenges and trends ...

September 04, 2018
Rex McMillan

While digital transformation may be the initiative du jour, newly released research shows IT pros are far more concerned about day-to-day performance and maintaining critical infrastructure than they are about shifting focus to IT innovation ...

August 30, 2018
Twain Taylor

Container performance KPIs should shed light on how a DevOps team is faring in terms of important parameters like speed, quality, availability, and efficiency ...

August 29, 2018
Twain Taylor

While everyone is convinced about the benefits of containers, to really know if you're making progress, you need to measure container performance using KPIs ...

August 28, 2018
Jim Frey

The hardest part of managing and resolving an incident on the network is that users or customers know about incidents before they do, according to 30.1% of survey respondents participating in The 2018 State of Network Management report from Kentik ...

August 27, 2018
Larry Dragich

The need for an improved end-user-experience starts with Digital Intelligence. That means IT Leaders need to understand and make decisions on what is happening within the ecosystem they support ...

August 24, 2018
Apurva Davé

For DevOps professionals, the advent of cloud-native systems and X-as-a-service has exposed the limitations of traditional APM tools. Most APM tools were designed to instrument and visualize simpler, static monoliths, and focused on the application layer to visualize traces of individual transactions. The fact is, APM is still sorely needed for developers, but it is not a panacea when it comes to understanding the overall performance of your application ...

August 23, 2018

Cloud computing ranks as the top risk concern for executives in risk, audit, finance and compliance, according to the latest survey by Gartner ...

August 22, 2018

Organizations continue to increase their investment and evolve their cloud environments in order to leverage the technology to drive their business forward, according to the 2018 Cloud Computing Survey from IDG. With 73% of organizations having at least one application, or a portion of their computing infrastructure already in the cloud, it is no longer a question of if organizations will adopt cloud, but how ...