Gartner: 8 Critical Components of a Digital Workplace
August 23, 2017
Share this

Digital workplace programs often lose their way, or fail, due to a fragmented approach that prioritizes a few technology "fixes" over business strategy, according to Gartner, Inc. To combat this, digital workplace leaders need to employ a framework to ensure their digital workplace initiatives address all of the eight critical components required for a successful implementation.

"The digital workplace promises a more flexible, engaging and intelligent work environment that is able to exploit changing business conditions," said Carol Rozwell, VP and Distinguished Analyst at Gartner. "To be successful, a digital workplace can't be built in a vacuum. It must be part of a wider business strategy that seeks to boost employee agility and engagement by developing a more consumerized work environment."

Gartner has identified the eight critical components — "building blocks" — that application leaders need when planning, directing and evolving digital workplace programs.

1. Vision: Describe What Digital Workplace Success Will Look Like

The vision describes the future state of the digital workplace and how it will benefit all stakeholders. It should be consistent with the organization's values and serve as a source of inspiration to the stakeholders who will craft the strategy and tactics to realize the vision.

2. Strategy: Create a Roadmap to Reach the Destination

The strategy describes the approach an organization will use to achieve its vision and create a digitally empowered workforce. It clearly defines the strategic roadmap to achieve the organization's business goals.

3. Metrics: Measure Performance and Value

How application leaders of digital workplace programs measure the value of their initiatives should be an extension of the organization's current approach. Each initiative should be designed to have a positive impact on a business value metric, such as workforce effectiveness, employee agility, employee satisfaction and employee retention. Effective metrics also provide a feedback mechanism for continuous development of strategy and tactics, serve as great tools for change management, and help structure employee incentives.

4. Employee Experience: Design for Improved Employee Interaction

Creating an excellent employee experience is a pivotal aspect of a digital workplace. An engaged, creative and energetic workforce outperforms the competition in terms of service delivery, execution and product design.

"The aim should be to increase employees' participation in any workplace redesign, in order to create an environment that will make them more effective and connect them better to the outcomes of the business," said Rozwell.

5. Organizational Change: Start Small but Think Big

As digital workplace initiatives mature, they require considerable change to an organization's internal processes, departmental structures, incentives, skills, culture and behavior. Ultimately, digital workplace initiatives will affect every system, process and role within the organization.

6. Processes: Re-engineer How High-Impact Work Is Done

Digital workplace programs are particularly powerful when they set their sights on increasing the effectiveness of people who do high-impact work. Such work benefits from more agile, responsive and collaborative processes that rely more on the ability to respond rapidly to changing circumstances. Re-engineering business processes requires a close look at how employees currently work, in order to design new work journeys. The new and improved ways of working will involve the addition of new tools to enable collaborative work, use of other new technologies and adaptation of outmoded processes.

7. Information: Rework Access and Use of Content and Analytics

Workers expect enterprise tools for searching, sharing and consuming information to be as "smart" and compelling as those they use in their personal lives. They want information and analytics to be contextualized, based on their work, and delivered when they need it. By 2020, algorithms will improve the behavior of over 1 billion workers.

8. Technology: Take a Platform Approach to Workplace Investments

Application leaders responsible for digital workplace programs must work out how to use technology to reach customers, internet-connected "things" and ecosystems. They must also determine how new technologies such as artificial intelligence and the Internet of Things can enable more effective ways of working, and how to exploit the next wave of technology innovation without having to constantly rearchitect.

Share this

The Latest

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...

November 03, 2017

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...