Whether your team is called the Service Desk, the Help Desk, or Level 1 Support, you're the first line of defense in ensuring IT supports the business. Here are seven ways that an end user experience monitoring solution enables Service Desk teams to deliver excellent end user experience ...
Gartner has published a new Magic Quadrant for Application Performance Monitoring.
The APM market is defined by Gartner in the report as technologies that deliver the functionality outlined in Garter's 5 Dimensions of APM:
1. End-User Experience Monitoring
2. Runtime Application Architecture Discovery, Modeling and Display
3. User-Defined Transaction Profiling
4. Component Deep-Dive Monitoring in an Application Context
The Leaders in the market include BMC, Compuware, CA Technologies, IBM, Opnet and Quest. Additional Leaders, AppDynamics and New Relic, were new entries in the Magic Quadrant.
HP and Oracle are categorized as Visionaries.
ManageEngine, Nastel and Precise are named as Niche Players.
And Microsoft is the only company listed as a Challenger.
This year, Gartner required vendors to offer all of the 5 Dimensions of APM, as well as a Software-as-a-Service (SaaS) option to be included in the Magic Quadrant for APM. These two new requirements kept some APM vendors from qualifying this year.
The Magic Quadrant also reports: "By year-end 2012, Gartner estimates that the global spend for APM software licenses and first-year service contracts will grow to $2.14 billion, which represents a 9% growth over the $2 billion spent in 2011."