Alerting

May 24, 2017

In today's digital world, it is possible to gauge the cost implications of an IT outage on employee productivity, revenue generation but it is usually much more tricky to measure the negative impacts on the very IT people's lives ...

January 24, 2017

It's an eye opener to see that while companies have implemented service management for the most part — more than 90 percent of companies reporting that they have an IT Service Management system (ITSM) — only 11 percent of companies stated that they have automated the process for organizing their response to IT outages and incidents, according to Everbridge's 2016 State of IT Incident Management report ...

January 13, 2017

Digital transformation is a key initiative for enterprises that want to reach new customers and offer greater value via technology. Changing user expectations, new modes of engagement and the need to improve responsiveness are the main factors driving companies to update outdated processes and develop new applications as part of a digital transformation strategy. But in order to deliver on the promise of digital transformation, organizations must also modernize their IT infrastructure to support speed, scale and change ...

December 15, 2016

APMdigest's 2017 Application Performance Management Predictions is a forecast by the top minds in APM today. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2017. Part 3 covers the many aspects of IT services, including monitoring, incident management, end user experience and DevOps ...

December 13, 2016

The advent of the Holiday Season means it is time for the annual list of Application Performance Management (APM) predictions, the most popular post on APMdigest, viewed by tens of thousands of people in the IT community around the world every year. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2017. A forecast by the top minds in Application Performance Management today, here are the predictions ...

October 06, 2016

Many IT professionals, regardless of company size or role, face monitoring challenges that decrease productivity, impact service, and delay projects, according to Opsview's annual IT Monitoring Survey. Findings include ...

September 21, 2016

While the layers of abstraction created in virtualized environments afford numerous advantages, they can also obscure how the virtual resources are best allocated and how physical resources are performing. This can make maintaining optimal application performance a never-ending exercise in trial-and-error. This post highlights some of the challenges encountered when using traditional monitoring and analytics tools, and describes how machine learning, as a next-generation analytics platform, provides a better way to meet SLAs by finding and fixing issues before they become performance problems ...

August 03, 2016

In July 2016, the world of gaming was taken over by a new phenomenon – Pokémon Go. With popularity comes scale, and with scale comes an overload of requests to the gaming servers. Here is my list of probable solutions Pokémon Go could employ to improve the experience for their users and avid fans ...

August 01, 2016

When business service teams run into technical issues and alert storms, they want and need them resolved immediately, so these problems don't negatively impact their workload, deliverables, or client service. They call on their IT department for help, and their request then goes into the queue as an alert first, then multiple tickets later. Sounds simple, but in reality this has become a complex problem that's causing much confusion for downstream managers ...

July 13, 2016

The correct response within the expected time – those are the two main benefits your data center provides. If you don't provide those benefits your business loses customers. It will filter down to you through sales, then marketing, then the CIO then – what are you going to do now?

June 03, 2016

Without the proper expertise and tools in place to quickly isolate, diagnose, and resolve an incident, a quick routine error can result in hours of downtime – causing significant interruption in business operations that can impact both business revenue and employee productivity. How can we stop these little instances from turning into major fallouts? Major companies and organizations, take heed ...

May 05, 2016

APMdigest asked experts from across the industry – including consultants, analysts and the leading vendors – for recommendations on the best way to ensure application performance in the hybrid cloud. Part 4 covers tools that help you leverage performance data ...

April 12, 2016

We're all technology companies. Every second of downtime hurts. Monitoring at scale is hard. And that's just the beginning of what you shared in our recent survey ...

November 06, 2015

As any network administrator can tell you, network traffic doesn't stand still. It is constantly changing and increasing in complexity. Networks have fundamentally changed, and the demands put on them by new technology, customers, mobility, and other factors are forcing IT to develop networks that are more agile and dynamic than ever before. While it seems like IT departments are bombarded with new challenges, there are three major trends that are making it difficult to gain visibility into networks: the increased adoption of virtualized infrastructure, enterprise mobility and the rise in encrypted traffic ...

September 22, 2015

Organizations have many ways of ensuring that their systems are functioning properly. One of the most important things to measure, when assessing the performance of a system, is the end user experience ...

April 21, 2015

Choosing the right IT management software is sometimes like looking for a needle in a haystack. There's so much to choose from, and it all seems to do the same thing and is claimed to be fantastic. But things aren't always what they seem. In a world that's changing faster than ever, virtualization and commodity hardware make it extremely difficult for your organization to choose the right tools. To point you in the right direction, I have set out 6 basic rules ...

April 03, 2015

Explaining why your CEO should care about APM is not always an easy task. Your CEO wants to know in as little time as possible what it is, why I need it, and how it works, perhaps in that order. Here is how to translate APM into CEO-speak and improve your chances of executive buy-in ...

March 25, 2015

Everywhere you turn, the very latest IT technologies are being leveraged to provide advanced services that were unimaginable even ten years ago. So why is it that the IT environments that provide these services are managed using an analytics technology designed for the 1970s?

March 10, 2015

If you're responsible for an e-commerce website, I guarantee you've been asked about, told about, or wondered about what kind of information and events you should be logging. Important things are happening all the time, and you need to know what's going on. There are lots of components and potential events that really matter when it comes to developing or hosting an e-commerce website. So where should you start? The following are the top five areas that should be the initial focus of your logging efforts ...

November 13, 2014

APMdigest asked experts from across the APM industry for their opinions on how to best prepare for the challenges of Black Friday, Cyber Monday, and the Holiday Shopping Season. The second set of six technologies presented here includes tools for network operations and development ...

October 23, 2014

The challenge for the enterprise embracing the cloud is to build up the processes and resiliency necessary to build reliable systems from unreliable components. Otherwise, moving to the cloud will mean that your customers are the first people to notice when you are experiencing downtime ...

September 04, 2014

In order to properly manage your applications and user experience you need to start with monitoring them. Application monitoring is evolving — from its beginnings of simply pinging a server to see if it is up, to new, more sophisticated techniques which monitor every detail of a user interaction. How do you decide what techniques to use, should you abandon old methods for new? There are two main techniques used to monitor applications: Synthetic monitoring, also called directed monitoring, and Real monitoring, also called passive monitoring. What’s the difference between Synthetic monitoring and real application monitoring? ...

July 30, 2014

Our digital businesses depend on the user experiences delivered by our application. APM helps us proactively measure the end user experience, understand an applications flow through our architecture, and monitor the infrastructures that deliver the application: services, software, networks, servers and databases. And this has helped make us much better, yet we are still faced with many challenges ...

July 24, 2014

In considering alerting, the core issue is not whether a given tool will generate alerts, as anything sensible certainly will. Rather, the central problem is what could be termed the actionability of the alerts generated. Failure to flag issues related to poor performance is a clear no-no, but unfortunately over-alerting has the same effect, as these will rapidly be ignored ...

June 16, 2014

IT environments, depending on the size of the organization, can have several hundred VMs down to a handful of VMs. For such virtual infrastructure deployments, it helps to monitor the performance of VM and VM usage. It's also equally important to ensure the health of your virtual appliances are always in check and to immediately know when something goes wrong ...

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