End User
My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...
Mary Johnston Turner, Research Vice President in IDC's Enterprise System Management Software practice, discusses Application Performance Management ...
eG Innovations predicts 2014 will see the following top-10 trends in IT performance management ...
AppDynamics announced our 2014 predictions for the enterprise software market ...
Compuware Corporation announced its top technology predictions for 2014 ...
However you define APM, the whole performance management landscape is on the cusp of a number of important changes that will alter the game in 2014. Here are some predictions around key areas you can expect to see change ...
In APMdigest's highly popular and well-respected annual list of APM predictions, industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management (APM) will evolve and impact business in 2014 ...
Growing mobile device diversity and management was high on the list of Gartner’s 10 top strategic technology trends for 2014. Gartner predicts that by 2018 BYOD users will double, or even triple, the size of the mobile workforce. Gartner’s prediction describes the new reality of IT management: the User is King ...
Application Performance Mindset is not a tool or process; rather it's a thought perspective leading to the conclusion that customers demand – having moved past expectation to intolerance – exceptionally high performing, always-on, easy to access, smooth navigating applications. Whether internal customers are using enterprise applications or external customers are hitting the company website, the demand remains and it's a business challenge that the CIO and IT team must meet ...
A recent poll on Business Service Reliability found that IT needs to put an increased focus on managing and measuring the customer experience to improve business outcomes ...
The mobile commerce opportunity is huge, as proven most recently by the Thanksgiving through Cyber Monday shopping period. What can retailers do to better capitalize on the mobile commerce opportunity? We recommend the following key strategies, throughout the remainder of the holiday season and beyond ...
TRAC's research shows that IT first learns about performance issues when business users bring it to their attention in 37% of cases, and only 41% of organizations have a 50% or better success rate in identifying performance issues before they impact business users. Some key reasons why the prevention of performance problems is still a major issue for organizations include ...
With the holidays rapidly approaching, the top goal of many online retailers and e-commerce companies is delivering superior online experiences that drive conversions. This should come as no surprise, with eMarketer predicting United States e-commerce revenues to increase about 15.1 percent year-over-year during the prime holiday shopping months of November and December. Here are the top five must-have e-commerce features that can help you grow your business this holiday season ...
Availability has become, over the past decade, an intrinsic requirement in all application performance whether it is internal or external applications. We don’t think about it quite so much, but what is becoming increasingly essential is speed ...
In this era of unprecedented complexity, it's virtually impossible for a modern website to eliminate all the risk associated with using third parties. However, there are proactive strategies an organization can implement to better manage and minimize their risk ...
What is the cost of downtime? The answer obviously depends on various factors such as the size of an organization, the industry, the duration of the outage and the number of people impacted. To provide a ballpark, though, the Uptime Institute Symposium estimates an average cost of $5,600 per minute. And it's not all about dollars and cents. Reputation, customer retention, employee satisfaction and overall confidence can be shaken by even a short outage ...
APM measures and analyzes performance and patterns at different layers. Whether you're using server APM to monitor the behavior of virtual or physical infrastructure, or NPM to monitor your network transactions, the goal is usually to identify how performance issues affect real users ...
Shoppers consult three websites on average before making a purchase and poor website performance causes the shopper to go to a competitor, according to an extensive Harris Poll survey on website performance and mobile shopping sponsored by Riverbed Technology ...
In a perfect world, APM has all the right elements in place, providing value to the business and IT by giving us the metrics we need and showing us the health of our applications. It alerts us to anomalies when slowdowns occur, and shows us trends on performance. But there are other elements in play that can make the operations a little smoother and our days a little brighter ...
One of the main benefits from implementing a holistic APM solution is, that every stakeholder in delivering the end user experience, will have the same perspective and information to base their decisions and actions on, which ensures business continuity ...
Let’s face it, we as consumers are a finicky bunch. We expect 105 percent uptime and faster-than-instantaneous response time from the Web services and applications we interact and do business with ...
This is quite possibly the most important list we have posted on APMdigest. The bottom-line business benefits are what APM is really all about, or should be all about, although the market can forget this at times. But the reality is that no company should be deploying Application Performance Management unless they are using it to drive bottom-line business benefits such as those on this list. The benefits on this list are the payoff, the end result, the ultimate reason for APM ...
With the proliferation of composite applications for cloud and mobility, monitoring individual components of the application delivery chain is no longer an effective way to assure user experience. IT organizations must evolve toward a holistic, more collaborative methodology based on a service-delivery principle that is more aligned with corporate strategy ...
While defining strategies for cloud, mobile, social and big data, IT leaders must not drop the ball in retaining customers that are now experiencing your company’s current applications. Don’t let cumulative degradation chase off your customers ...
With business profitability depending on fast, reliable web applications, superior application performance has never been more critical. But delivering high-performing applications can be extremely difficult. IT organizations find themselves squeezed between mounting complexity in the application delivery chain, increased user and business demand, and the manpower and funding to keep up ...
