IPsoft Introduces 1Desk
November 07, 2017
Share this

IPsoft announced its new platform for business users, 1Desk, that enables businesses to accelerate digital transformation and stay competitive in the digital economy.

Enterprises will be able to draw on a digital labor pool of cognitive agents, virtual engineers and virtual administrators in order to automate entire end-to-end processes, from HR and IT, to Finance and Administration. Employees will no longer have to navigate multiple systems but instead channel all their requests and queries through a single cognitively-enabled interface to access a full suite of enterprise services 24-by-7.

Although the average cost of Selling, General and Administrative (SG&A) expenses across industries sits at around 25% of sales, this can be considerably higher in major industries including Financial Services (41%) and Healthcare (38%). The level of automation made possible by 1Desk could cut this to a fraction of the cost. At the same time, employee productivity is set to rise sharply as dedicated personal digital support will eliminate the time wasted by filling out cumbersome forms and waiting for routine tasks to be completed.

“1Desk is the unified service desk that converges the front and back offices. It directly connects business users to the applications that service them, disintermediating large segments of IT and business operations. 1Desk improves the Net Promoter Scores not only for IT, but for HR, finance, helpdesk, facilities and administrative tasks. The big difference to 1Desk is that it has cognitive competence so it can understand business users directly, and service their requests through automated digital labor, not by armies of people,” said Chetan Dube, CEO of IPsoft.

Uniquely, 1Desk will be able to target the inefficiencies that lie in processes running across different functions. For example, the comprehensive process knowledge capabilities of Amelia, IPsoft’s market-leading cognitive agent embedded in the 1Desk platform, can act as the glue to unify the implications of policy changes across all supporting enterprise systems by automatically updating intelligent workflows.

Through machine learning, 1Desk facilitates rapid improvement and industrializes a cycle of continuous improvement and learning from every interaction with business users. Exceptions that are managed by human engineers and administrators within 1Desk are recorded at all times so that a stream of new intelligent automation is generated, speeding up the ability to implement new efficiencies going forward.

The vastly increased automation of business processes enabled by 1Desk represents a radical shift in the operating model for enterprise organizational models. In the future, the execution of tasks will be predominantly fulfilled by Digital Labor. Human talent will focus on managing and directing the further development of automation. IPsoft facilitates the creation of a Digital Labor Studio within organizations to orchestrate the rapid development of a continuously improving Digital Workforce. This unique hub of digital enablement talent will coordinate the work of automation engineers, data scientists, linguists, business analysts, user-experience designers and system integrators to deliver on the full value of 1Desk.

Share this

The Latest

October 15, 2018

Use of artificial intelligence (AI) in digital commerce is generally considered a success, according to a survey by Gartner, Inc. About 70 percent of digital commerce organizations surveyed report that their AI projects are very or extremely successful ...

October 12, 2018

Most organizations are adopting or considering adopting machine learning due to its benefits, rather than with the intention to cut people’s jobs, according to the Voice of the Enterprise (VoTE): AI & Machine Learning – Adoption, Drivers and Stakeholders 2018 survey conducted by 451 Research ...

October 11, 2018

AI (Artificial Intelligence) and ML (Machine Learning) are the number one strategic enterprise IT investment priority in 2018 (named by 33% of enterprises), taking the top spot from container management (28%), and clearly leaving behind DevOps pipeline automation (13%), according to new EMA research ...

October 09, 2018

Although Windows and Linux were historically viewed as competitors, modern IT advancements have ensured much needed network availability between these ecosystems for redundancy, fault tolerance, and competitive advantage. Software that offers intelligent availability enables the dynamic transfer of data and its processing to the best execution environment for any given purpose. That may be on-premises, in the cloud, in containers, in Windows, or in Linux ...

October 04, 2018

TEKsystems released the results of its 2018 Forecast Reality Check, measuring the current impact of market conditions on IT initiatives, hiring, salaries and skill needs. Here are some key results ...

October 02, 2018

Retailers that have readily adopted digital technologies have experienced a 6% CAGR revenue growth over a 3-year period, while other retailers that have explored digital without a full commitment to broad implementation experienced flat growth over the same period ...

October 01, 2018

As businesses look to capitalize on the benefits offered by the cloud, we've seen the rise of the DevOps practice which, in common with the cloud, offers businesses the advantages of greater agility, speed, quality and efficiency. However, achieving this agility requires end-to-end visibility based on continuous monitoring of the developed applications as part of the software development life cycle ...

September 28, 2018
I developed a Glossary, aimed at introducing topics and indicating where simple further reading can be found about the differences between CS and IT in their applicability to computing needs in today's workplace ...
September 27, 2018

I believe that in the UK and US there is a lack, nay absence, of pragmatic computing education which matches the needs of the current business world of information technology (IT) ...

September 26, 2018

Half (52%) of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues – according to a global survey of 10,000 consumers conducted by Dynatrace ...