IT Operations professionals are now facing overwhelming amounts of infrastructure-related changes - such as hardware upgrades, OS patching, software upgrades, and server consolidations.
Based on the results of a recent survey conducted by Evolven, The IT Operations Analytics Report offers valuable insights into the challenges facing IT Operations, and how IT Operations Analytics (ITOA) can address these issues .
How Many of Your Incidents are Related to Changes?
With IT systems becoming more complex and more critical to keeping the business available, how are companies prepared to make sure performance does not suffer?
82% of IT professionals surveyed experienced at least one unplanned outage in the past 24 months due to changes that were difficult to investigate.
Between applications, environments, and individual instances, mistakes and unauthorized changes happen, demanding that IT Ops spend significant amounts of time managing configuration values.
The more complex the environment, the longer it takes to rectify or recover from downtime, with one of the first questions usually asked being “What changed?”
For many in IT Operations, as we saw from our survey, the answer to this question is difficult to reach, requiring detailed information. IT teams find themselves in a never-ending chase to keep up with the pace of change across the IT landscape. IT organizations are increasingly recognizing, as the survey results show, that a proactive approach to risk identification is more effective for outage prevention than playing catch-up.
What Tools are Key to Achieving IT Operations Excellence?
Today’s increasingly complex environments simply can’t be managed effectively through traditional processes. Likewise, information should not be siloed, and enterprise systems should not be disparate and disconnected. Looking to increase efficiency and minimize errors caused by change, IT organizations are looking to enhance their configuration management.
76% of IT professionals surveyed say tools that analyze IT configuration issues are the key to IT operations performance.
Configuration inconsistencies and unauthorized changes cause the most extreme challenges in IT. At the same time, the pressures faced by IT are only increasing. On one hand, IT teams are being asked to hold down spending, while expected to improve service quality.
Organizations have seen the following issues result from poor configuration management:
■ Increased reactive support issues and lower availability
■ Inability to determine user impact from changes
■ Increased time to resolve problems
■ Higher costs due to unused components
What Use Case Types Would You Find Most Valuable for Leveraging ITOA?
As companies face increased IT complexity, which is slowing progress and placing strain on IT staff, they are seeking to get the most value out of their day-to-day IT operations.
88% of IT professionals surveyed see the value of IT Operations Analytics as being applied to common IT Operations use cases.
The vast majority of the IT professionals surveyed consider IT analytics to be the best solution for addressing IT’s big data challenges.
IT Operations Analytics can be effectively applied to many common use cases in IT Operations, such as:
■ Change Management: Perform sanity checks to determine the probability of success before any change is executed.
■ Configuration Management: Detect discrepancies from desired configuration (drift) and reduce risk to environment stability.
■ Incident Management: Reduce incident response time and help eliminate incidents from occurring, transforming the investigation process by automatically analyzing all changes that occurred since the system worked fine, applying pattern and statistics based algorithms to identify an incident’s root-cause.
■ Problem Management: Reach root cause, or a probable cause, identification faster.
IT Operations Analytics Helps
IT Operations Analytics can end the chronic change and configuration challenges facing IT Operations today. The takeaway is that analytics are crucial to IT evolution and business success.
Sasha Gilenson is the Founder and CEO of Evolven Software.
A growing IT delivery gap is slowing down the majority of the businesses surveyed and directly putting revenue at risk, according to MuleSoft's 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs ...
Why containers are growing in popularity is no surprise — they’re extremely easy to spin up or down, but come with an unforeseen issue. Without the right foresight, DevOps and IT teams may lose a lot of visibility into these containers resulting in operational blind spots and even more haystacks to find the presumptive performance issue needle ...
Much emphasis is placed on servers and storage when discussing Application Performance, mainly because the application lives on a server and uses storage. However, the network has considerable importance, certainly in the case of WANs where there are ways of speeding up the transmission of data of a network ...
The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes ...
Let’s say your company has examined all the potential pros and cons, and moved your critical business applications to the cloud. The advertised benefits of the cloud seem like they’ll work out great. And in many ways, life is easier for you now. But as often happens when things seem too good to be true, reality has a way of kicking in to reveal just exactly how many things can go wrong with your cloud setup – things that can directly impact your business ...
IT leadership is more driven to be innovative than ever, but also more in need of justifying costs and showing value than ever. Combining the two is no mean feat, especially when individual technologies are put forward as the single tantalizing answer ...
The move to Citrix 7.X is in full swing. This has improved the centralizing of Management and reduction of costs, but End User Experience is becoming top of the business objectives list. However, delivering that is not something to be considered after the upgrade ...
As organizations understand the findings of the Cyber Monday Web Performance Index and look to improve their site performance for the next Cyber Monday shopping day, I wanted to offer a few recommendations to help any organization improve in 2017 ...
Online retailers stand to make a lot of money on Cyber Monday as long as their infrastructure can keep up with customers. If your company's site goes offline or substantially slows down, you're going to lose sales. And even top ecommerce sites experience performance or stability issues at peak loads, like Cyber Monday, according to Apica's Cyber Monday Web Performance Index ...
Applications and infrastructure are being deployed and commissioned at a faster rate than ever before, the number of tools it takes to effectively manage these services is multiplying, and the expectations placed on IT to ensure customer satisfaction is increasing, according to The State of Monitoring 2017 report from BigPanda ...