ITSM is Important to Digital Transformation
March 21, 2017

Pete Goldin
APMdigest

Share this

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes Insights, the strategic research and thought leadership practice of Forbes Media.

The results also reveal that while 86 percent surveyed understand that the pace of IT change and transformation is increasing, over half (55 percent) state that the share of IT budget spend on ongoing management and maintenance is growing.

To meet the demand for increased efficiency and productivity, IT executives indicated they are increasingly turning to cloud-based services and implementing greater automation, creating a clear case for digital transformation to make their organizations and workforces more agile, mobile and responsive to customer demands.

Specifically, 88 percent of respondents stated that ITSM is important to their digital transformation efforts. Likewise, the majority of IT executives also see ITSM as important to related initiatives around cloud computing (86 percent), mobility (83 percent) and big data (83 percent).

Despite the clear call to invest more in innovation and new digital solutions, more money and effort is being put towards “keeping the lights on.” As a result, 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organization.

“Businesses of all sizes are scrambling to keep pace with the fierce rate of change, transformation and risk of extinction in the wake of more agile newcomers and incumbents,” said Nayaki Nayyar, President, Digital Service Management at BMC. “These survey results shine a clear spotlight on the need to invest in multi-cloud service management solutions that accelerate digital transformation. The key to success is balancing agility with cost, control, and security.”

Methodology: The survey includes responses from 261 senior-level executives, representing a range of job functions and industries. 61 percent are from North America, 30 percent are from Western Europe, and 5 percent are from Asia-Pacific. Close to one-third are C-level executives, while 61 percent are vice presidents or directors. Primary industries surveyed include: technology, manufacturing and business services. 22 percent are at organizations with annual revenues exceeding $5 billion, and 25 percent represent companies with between $1 billion and $5 billion in revenues. Another 28 percent report revenues between $500 million and $1 billion.

Share this

The Latest

May 18, 2018

The deeper intricacies of the site reliability engineer (SRE) role are still evolving, and to gain some insights into what the role actually entails we recently conducted a survey aimed at this growing group. The role may vary from organization to organization. The commonalities we identified include the following ...

May 16, 2018

While security experts may disagree on exactly how to secure a network, one thing they all agree on is that you cannot defend against what you cannot see. In other words, network visibility IS network security. Visibility needs to be the starting the point ...

May 15, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 7, the last installment, offers some final thoughts about "tools" that are not necessarily technology ...

May 14, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 6 covers the development process ...

May 11, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 5 is all about data ...

May 10, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 4 covers communication and collaboration ...

May 09, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 3 covers analytics, AI and machine learning ...

May 08, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 2 covers the network and the cloud ...

May 07, 2018

Almost every company is facing the challenge of digital transformation today. This means rethinking and retooling your company to compete and succeed in an increasingly digital world. While digital transformation is not only about technology, the right tools can help. To find out what these right tools are, APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation ...

May 03, 2018

Growth tops the list of CEO business priorities in 2018 and 2019, according to a recent survey of CEOs and senior executives by Gartner, Inc. However, the survey found that as simple, implemental growth becomes harder to achieve, CEOs are concentrating on changing and upgrading the structure of their companies, including a deeper understanding of digital business ...