ManageEngine Desktop Central Integrates with Zendesk
November 09, 2017
Share this

ManageEngine has integrated its endpoint management application, Desktop Central, with Zendesk’s help desk platform, Zendesk Support.

Available immediately, this integration will assist users of Zendesk to seamlessly resolve their IT issues and perform system management tasks - all from the same console.

The Desktop Central-Zendesk integration fills the gaps found in help desks today by improving their overall visibility and control as well as reducing service restoration times. IT support staff tend to spend a lot of time tackling service requests and trouble tickets for hardware and software assets. Being able to manage assets and troubleshoot remotely will allow Zendesk users to concentrate on resolving issues faster.

"Our integration with Zendesk will further improve the ITSM ecosystem and provide users with better tools to reduce their ticket turnaround time," said Mathivanan Venkatachalam, Director of Product Management at ManageEngine. "With the growing number of help desk tools being adopted today, it's imperative that we give technicians the means to manage endpoints from one platform."

Desktop Central automates regular desktop management routines like installing patches, distributing software, etc. The Desktop Central-Zendesk integration comes with an entire gamut of enterprise IT management features that save time and boost productivity for Zendesk users, empowering them to improve customer engagement.

With this integration, Zendesk users can:

- Deploy software directly from software request tickets

- Take control of computers remotely for quick troubleshooting

- Keep their network safe with automated patch management

- Manage inventory, organize licenses, and track software and hardware assets

- Perform system management tasks remotely, including shutting down and waking up remote machines

In addition to Zendesk, Desktop Central integrates with three other help desk tools: ServiceNow, ServiceDesk Plus and Spiceworks.

The Desktop Central-Zendesk integration is available immediately as a free app, which existing Desktop Central users may download from the Zendesk Apps Directory.

Share this

The Latest

October 15, 2018

Use of artificial intelligence (AI) in digital commerce is generally considered a success, according to a survey by Gartner, Inc. About 70 percent of digital commerce organizations surveyed report that their AI projects are very or extremely successful ...

October 12, 2018

Most organizations are adopting or considering adopting machine learning due to its benefits, rather than with the intention to cut people’s jobs, according to the Voice of the Enterprise (VoTE): AI & Machine Learning – Adoption, Drivers and Stakeholders 2018 survey conducted by 451 Research ...

October 11, 2018

AI (Artificial Intelligence) and ML (Machine Learning) are the number one strategic enterprise IT investment priority in 2018 (named by 33% of enterprises), taking the top spot from container management (28%), and clearly leaving behind DevOps pipeline automation (13%), according to new EMA research ...

October 09, 2018

Although Windows and Linux were historically viewed as competitors, modern IT advancements have ensured much needed network availability between these ecosystems for redundancy, fault tolerance, and competitive advantage. Software that offers intelligent availability enables the dynamic transfer of data and its processing to the best execution environment for any given purpose. That may be on-premises, in the cloud, in containers, in Windows, or in Linux ...

October 04, 2018

TEKsystems released the results of its 2018 Forecast Reality Check, measuring the current impact of market conditions on IT initiatives, hiring, salaries and skill needs. Here are some key results ...

October 02, 2018

Retailers that have readily adopted digital technologies have experienced a 6% CAGR revenue growth over a 3-year period, while other retailers that have explored digital without a full commitment to broad implementation experienced flat growth over the same period ...

October 01, 2018

As businesses look to capitalize on the benefits offered by the cloud, we've seen the rise of the DevOps practice which, in common with the cloud, offers businesses the advantages of greater agility, speed, quality and efficiency. However, achieving this agility requires end-to-end visibility based on continuous monitoring of the developed applications as part of the software development life cycle ...

September 28, 2018
I developed a Glossary, aimed at introducing topics and indicating where simple further reading can be found about the differences between CS and IT in their applicability to computing needs in today's workplace ...
September 27, 2018

I believe that in the UK and US there is a lack, nay absence, of pragmatic computing education which matches the needs of the current business world of information technology (IT) ...

September 26, 2018

Half (52%) of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues – according to a global survey of 10,000 consumers conducted by Dynatrace ...