PagerDuty announced the launch of the PagerDuty Fall '25 Release, an end-to-end AI agent suite.
With more than 150 platform enhancements and deep integrations across the modern tech stack, PagerDuty’s Fall ‘25 release redefines how companies achieve operational resilience and scale in an era of increasing complexity and risk.
“This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks—they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.”
PagerDuty’s new AI agent suite empowers teams to move beyond manual, reactive incident response. The PagerDuty SRE Agent learns from related incidents, automatically surfaces context, recommends and executes diagnostics and remediations. Additionally, the SRE agent generates self-updating runbooks, which reduce cognitive load and prevent recurring issues. Early customer adopters have reported up to double digit percentage, faster resolution times and significant reductions in on-call fatigue.
- PagerDuty Scribe Agent: Instantly transcribes Zoom calls and chat conversations, generating structured summaries and status updates in Slack or Microsoft Teams, so teams never miss a critical detail during or after an incident.
- PagerDuty Shift Agent: Detects and resolves on-call scheduling conflicts automatically, freeing managers and responders to focus on high-impact work.
- PagerDuty Insights Agent: Delivers context-aware answers and proactive recommendations based on PagerDuty analytics, helping teams anticipate and prevent issues before they escalate.
PagerDuty is expanding its AI ecosystem with the general availability of its remote Model Context Protocol (MCP) server, building on the open standard introduced by Anthropic. This enables seamless, bidirectional connections between PagerDuty and third-party AI agents—removing friction and accelerating time to value. In just two months, over 250 customers have adopted PagerDuty’s MCP server to power their AI-driven operations.
With enhanced integrations for Spotify for Backstage, and strengthening its chat-native experience with Slack and Microsoft Teams, PagerDuty is embedding AI-powered insights and automation directly into developer workflows. Teams will be able to view service health, trigger automated runbooks, and resolve incidents in an improved way—all without context switching. New chat-native experiences and flexible scheduling features will further reduce toil and empower teams to run incidents their way.
PagerDuty SRE Agent: Early access now; general availability projected in Q4 2025.
PagerDuty Scribe Agent: Generally available.
PagerDuty Shift Agent: Generally available.
PagerDuty Insights Agent: Early access now; general availability projected in Q4 2025.
MCP Server and Backstage Integration: Generally available.
Flexible Schedules: Early access projected in Q4 2025.
Chat-first experience enhancements for Slack are now generally available, and are projected to be generally available for Microsoft Teams in Q4 of 2025
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