PagerDuty Launches Event Intelligence
June 07, 2018
Share this

PagerDuty announced PagerDuty Event Intelligence, a new product that builds on its market-leading digital operations management platform.

Event Intelligence analyzes both incoming digital signals and human response patterns (such as when and how alerts are resolved by responders) and uses automation to identify issues quickly, enabling teams to take action on critical software issues and opportunities.

Event Intelligence is designed for teams across the enterprise responsible for software, infrastructure, security, customer support and marketing. By automating real-time analysis with machine learning, Event Intelligence helps companies improve customer experiences, increase productivity, reduce risk (e.g., OpEx overruns) and create more time for innovation.

Event Intelligence also improves the lives of responders by reducing noise, automating painful manual activities, and delivering full context of digital issues in real time to speed resolution.

According to PagerDuty data over the past three years, there has been a 300 percent increase in digital signals per user. Customers using Event Intelligence experience a 98 percent reduction in noise.

PagerDuty currently integrates out of the box with an ecosystem of over 250 solutions for monitoring, ticketing, threat detection and more. The platform for action offers open APIs that allow teams to integrate signals and services from all critical sources.

Share this

The Latest

August 17, 2018

As a Network Operations professional, you know how hard it is to ensure optimal network performance when you’re unsure of how end-user devices, application code, and infrastructure affect performance. Identifying your important applications and prioritizing their performance is more difficult than ever, especially when much of an organization’s web-based traffic appears the same to the network. You need insight to maximize performance — not inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. But you can stay ahead. Follow these 10 steps to maximize the performance of your applications and underlying network infrastructure ...

August 16, 2018

IT organizations are constantly trying to optimize operations and troubleshooting activities and for good reason. Let's look at one example for the medical industry. Networked applications, such as electronic medical records (EMR), are vital for hospitals to provide outstanding service to their patients and physicians. However, a networking team can often not be aware of slow response times on the remotely hosted EMR application until a physician or someone else calls in to complain ...

August 15, 2018

In 2014, AWS Lambda introduced serverless architecture. Since then, many other cloud providers have developed serverless options. What’s behind this rapid growth? ...

August 14, 2018

This question is really two questions. The first would be: What's really going on in terms of a confusion of terms? — as we wrestle with AIOps, IT Operational Analytics, big data, AI bots, machine learning, and more generically stated "AI platforms" (… and the list is far from complete). The second might be phrased as: What's really going on in terms of real-world advanced IT analytics deployments — where are they succeeding, and where are they not? This blog will look at both questions as a way of introducing EMA's newest research with data ...

August 13, 2018

Consumers will now trade app convenience for security, according to a study commissioned by F5 Networks, The Curve of Convenience – The Trade-Off between Security and Convenience ...

August 10, 2018

Gartner unveiled the CX Pyramid, a new methodology to test organizations’ customer journeys and forge more powerful experiences that deliver greater customer loyalty and brand advocacy ...

August 09, 2018

Nearly half (48 percent) of consumers report that they currently use, or have used in the past, services of organizations that were involved in a publicly disclosed data breach and, of those, 48 percent have stopped using the services of an organization because of a breach, according to Global State of Digital Trust Survey and Index 2018, a new report from CA Technologies ...

August 08, 2018

Here's the problem: IT teams are in the dark. The only information they have available to them is based on what users decide to tell them about through calls to the help desk ...

August 07, 2018

Over the past year, the enterprise network grew significantly more complicated, creating new challenges for network professionals, according to IDG’s 8th annual State of the Network study. Internet of Things (IoT) projects, the demands of an increasingly mobile workforce, and an explosion of apps prompted network professionals to enhance their network infrastructure and the skillsets needed to support it. Network professionals are now being asked to help shape IT strategy ...

August 06, 2018

Retailers are already busy prepping to avoid an Amazon Prime type meltdown during the holiday shopping season. However, rather than focusing efforts on coping with surges in traffic to your website, you also need to be thinking about the ongoing speed of your site ...