PagerDuty Releases New Machine Learning and Response Automation Capabilities
September 07, 2017
Share this

PagerDuty introduced new capabilities in machine learning and advanced response automation that enable businesses to orchestrate the right business-wide response to any situation.

By eliminating inefficiencies across the entire digital operations lifecycle, and applying best practices to any operational issue. The updated PagerDuty® Digital Operations Management platform helps businesses and teams focus on innovation, enhance brand and protect revenue to deliver exceptional customer experience.

“Today’s dynamic digital business climate has exponentially increased both opportunity for growth and downside risks to mitigate. The latest Digital Operations Management capabilities announced today – machine learning and automation – tackle the real-time, all-the-time demands of consumers and business, translating complex events and signals into actionable insights, and orchestrating teams across businesses in service or revenue and productivity,” said Jennifer Tejada, CEO of PagerDuty. “Leveraging our foundation in DevOps, we now empower our customers with a platform that intelligently responds to events and enables the delivery of seamless digital experiences so IT and business decision makers can confidently execute on their financial, operational, and strategic imperatives.”

With the new release, customers can now take advantage of the following capabilities for intelligent real-time decisions, automated precision response and business-wide orchestration:

- Alert Grouping: Rules-based automation and machine learning automatically group related issues together, providing critical context required to drive down resolution times while reducing responder noise.

- Similar Incidents: Machine data is critical, but to get the entire picture, responders also need human context such as who has dealt with a similar issue and what steps were taken to solve it. Now, responders can see previous related issues and surface information around incident severity, impact, remediation steps and much more.

- Response Automation: The new Response Plays capability allows teams to design and execute an automated response pattern, recruiting responders and stakeholders by a single click. For incidents on critical services, teams can set up an automatic response for split-second action.

- Dynamic Notifications & Event Routing: Dynamically select notification and assignment behavior and automatically route events to different teams based on event payloads.

- Redesigned, Live User Experience: The enhanced live incident details page provides improved information discoverability and ease of use.

PagerDuty's new capabilities address new challenges resulting from today’s digital disruptions. The updated platform offers organizations a path for providing a complete business response by dedicating valuable resources to rapid, frictionless service restoration rather than manual work, implementing business-wide best practices and enabling instant communication across critical teams and stakeholders. This comprehensive approach helps organizations save millions of dollars in downtime incidents and service degradation.

Share this

The Latest

November 17, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 3, the final installment, covers the customer journey ...

November 16, 2017

Just in time for the holiday shopping season, APMdigest asked experts from across the industry for their opinions on the best way to measure eCommerce performance, in terms of applications, networks and infrastructure. Part 2 covers APM and monitoring ...

November 15, 2017

As the holiday shopping season looms ahead, and online sales are positioned to challenge or even beat in-store purchases, eCommerce is on the minds of many decision makers. To help organizations decide how to gauge their eCommerce success, APMdigest compiled a list of expert opinions on the best way to measure eCommerce performance ...

November 14, 2017

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 09, 2017

CIOs trying to lead digital transformation at the speed needed to succeed need a mix of three scale accelerators, according to Gartner, Inc. The three scale accelerators include: digital dexterity, network effect technologies, and an industrialized digital platform ...

November 08, 2017

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 06, 2017

It's 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. Your mind races as you switch to problem solving mode. It's time to start thinking about how to make this mitigation FUN! ...

November 03, 2017

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...