Pink Elephant Announces Finalists For 2011 Innovation Of The Year Award

Pink Elephant has announced the three finalists of the 2011 Innovation of the Year award.

The three finalists are:

- Serena Software
- ServiceNow
- SUMMUS Software

The award recognizes a product or service developed by the vendor community that has made the greatest contribution to IT Service Management in the last calendar year.

A panel of ITSM experts will review the three finalists and choose a winner who best meets the criteria.

The winner will be announced at Pink Elephant’s 16th Annual International IT Service Management Conference and Exhibition in Las Vegas, February 19-22, 2012.

The Innovation of the Year award was first presented in 2008 and must represent a solution broader than a version increase in software. The award considers the following criteria:

* Contribute to changing or significantly evolving the paradigm around support for Service Management process(es)

* Automation of complex workflows and data aggregation across management tools

* Development of framework or standards assisting in gaining adoption of ITIL best practice or providing a unique approach or methodology for the development effort that was especially successful

* Support of organizational change initiative through innovative use of management and monitoring tools and systems

* New services (education, consulting, managed service provision, etc.) that provides value to the ITSM practitioner community