Seeing Is Believing - Breaking the Infrastructure Blind Spot
June 20, 2017

Tim Flower
Nexthink

Share this

Cloud is quickly becoming the new normal. The majority of organizations are now running at least one cloud application, and if not, they plan to do so in the near future.

The challenge for organizations is that increased cloud usage means increased complexity, often leading to a kind of infrastructure "blind spot" which puts analytic gains at risk and can obscure more pressing issues. According to a recent Forrester report, the ability to better leverage big data and analytics in business decision-making tops the priority list for organizations adopting the cloud.

So how do companies break the blind spot and get back on track?

Out of Sight?

Many companies are now adopting multiple clouds to leverage the cost-effectiveness of public resources and the granular control of private offerings. But as the Forrester research points out, choosing this route comes with multiple challenges, especially as related to infrastructure and cost visibility: 38 percent of respondents cited difficulty tracking usage across multiple clouds, while 36 percent ran into trouble monitoring costs, and 33 percent spoke to the pain point of managing network performance/latency between clouds and to/from cloud platforms.

Simply put: As cloud networks expand, so does their complexity and existing server monitoring tools aren't up to the task — they were designed to handle finite internal environments, not the ever-changing perimeter of the cloud. Under these conditions, meaningful analytics become virtually impossible since relevant data lies beyond the reach of IT observation.

Flipping the Script

The hybrid cloud breeds complexity, which limits visibility. What's the solution for multi-cloud companies that need the best of both worlds? It all starts with end-users. Think of it like this: We monitor the individual components within our data center infrastructure to make sure we maintain availability and reliability for our end users, but this legacy approach misses a whole host of external sources that can negatively impact the end user experience.

What's more, technology assessment that is strictly data-center focused automatically puts IT teams behind the curve, since end-users experiencing network problems or engaging in risky behavior — such as the use of unsanctioned cloud applications — often don't wait around for logs and error reports to reach technology pros before trying to find their own solution or downloading another app. And when they take this course of action, IT teams have minimal if non-existent methods to effectively identify this behavior and its scope across the enterprise.

As a solution, companies are turning to real user monitoring (RUM) solutions which collect data and metrics at the end-user level directly and in real-time, allowing them to effectively "flip the script" of traditional monitoring techniques. According to the Forrester survey, 77 percent of IT managers believe implementing RUM solutions would be "very effective" or "generally effective" at solving end-user monitoring challenges.

The Analytics Advantage

By adopting hybrid and multiple cloud models, businesses have access to virtually limitless data sources, but this same abundance also creates a natural "blind spot" for IT infrastructure, forcing companies to choose between reduced complexity and better analytics, or large-scale cloud adoption and limited big data effectiveness.

To make sense of all of this data, they are adopting hybrid analytics. And the emergence of flexible, RUM-based tools may suggest a way for companies to increase their visibility without losing their edge. RUM tools enable services, costs and end-users to be monitored in real-time — even as the data they provide is used to improve analytics outcomes.

As the growth of cloud continues, new advances are enabling companies to better leverage the insights gained from these multiple sources of data. Breaking the infrastructure blindspot helps remove some of the challenges of managing a new hybrid cloud-based environment.

Tim Flower is Customer Success Director at Nexthink
Share this

The Latest

September 21, 2017

The increased complexity of new computing architectures coupled with new application development methodologies – especially in the face of time-to-market and security threat pressures – should make secure UX the first strategic decision for CEOs and CFOs on the path to digital transformation ...

September 19, 2017

IT professionals tend to go above and beyond the scope of their core responsibilities as the changing business landscape demands more of their attention, both inside and outside of the office, according to the Little-Known Facts survey conducted by SolarWinds in honor of IT Professionals Day ...

September 18, 2017

Digital video consumption is viral and, according to a new study released by IBM and International Broadcasting Convention (IBC), more than half of the 21,000 consumers surveyed are using mobiles every day to watch streaming videos, and that number is expected to grow 45 percent in the next three years ...

September 15, 2017

No technology that touches more than one IT stakeholder, no matter how good and how transformative, can deliver its potential without attention to leadership, process considerations and dialog. In this blog, I'd like to share effective strategies for AIA adoption ...

September 14, 2017

Enterprise IT environments are becoming more heterogeneous and complex, with fragmentation permeating cloud infrastructure, tooling and culture, according to a survey recently conducted by IOD Cloud Technologies Research in partnership with Cloudify ...

September 12, 2017

One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies. Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet. To reduce operational waste and achieve better performance across the desktop environment, consider these five actions ...

September 11, 2017

In incident management, we often overlook the simple things in favor of trying to do too much, too soon. Why not make sure we've done the fundamentals properly? ...

September 08, 2017
For our Advanced IT Analytics (AIA) Buyer's Guide, we interviewed more than 20 deployments to help us better assess vendor strengths and limitations. So given the abundance of riches to work with, I've decided to illustrate several of the more prominent AIA benefit categories with actual real-world comments ...
September 07, 2017

The Input/Output Operations per Second (I/O) capabilities of modern computer systems are truly a modern wonder. Yet no matter how powerful the processors, no matter how many cores, how perfectly formed the bus architecture, or how many flash modules are added, somehow it never seems to be enough ...

September 06, 2017

By taking advantage of performance monitoring, IT and business decision makers can gain better visibility into their cloud and application performance. Dedicated performance monitoring has become essential for providing visibility into all areas of application performance and keeping the business running optimally ...