Traditionally, Application Performance Management (APM) is usually associated with solutions that instrument application code. There are two fundamental limitations with such associations. If instrumenting the code is what APM is all about, then APM is applicable only to homegrown applications for which access to code is available ...
SolarWinds N-able will be introducing a new IT service management platform, SolarWinds N-able MSP Manager, that allows small to medium-sized managed service providers (MSPs) to run a more efficient, effective and profitable IT service organization.
SolarWinds N-able acquired the MSP Manager cloud-based service management technology as part of its recent purchase of Capzure technology.
“One of the toughest challenges facing small and medium-sized IT service businesses is profitably growing revenues while acquiring new customers,” said JP Jauvin, GM, SolarWinds N-able. “Many IT service professionals are either using manual processes or complex software tools to manage the business, but what they really need is a cloud-based IT service management software platform that is simple, affordable and easy to manage.”
Engineered for use by IT support and services organizations, SolarWinds N-able MSP Manager is developed in the cloud and will offer centralized customer knowledge management along with simplified ticketing, easy time-tracking and fast and efficient billing. Additional features include mobile applications for use across Android, iOS and Windows devices, a customer portal, scheduling, contract management, and integrated billing–all designed to help MSPs organize and grow their businesses more successfully.
“Software innovation and business enablement run deep within the SolarWinds N-able organization and are seen in our award-winning N-central platform and complementary go-to-market programs,” added Jauvin. “As a thought leader and market innovator, we believe SolarWinds N-able’s introduction of MSP Manager will bring immediate value to our channel partners and the tens of thousands of small to medium-sized businesses they serve.”
SolarWinds N-able MSP Manager is expected to be available in September 2015 and will be sold on a per month/per user subscription basis. Pricing is available online.