SolarWinds VoIP & Network Quality Manager - a proactive VoIP quality of service management solution - has added support for Avaya VoIP solutions.
Avaya had the second largest market share for enterprise telephony equipment in 2012 and 2013, according to Gartner Research.* With this latest release, SolarWinds is filling a pressing market need for an easy-to-use VoIP management solution to gain detailed insight into the network’s impact on Avaya VoIP call quality.
SolarWinds VoIP & Network Quality Manager provides proactive VoIP call quality monitoring and WAN performance monitoring, delivering advanced troubleshooting for call issues including jitter, latency, packet loss and more. SolarWinds VoIP & Network Quality Manager identifies common VoIP issues between two IP phones and correlates them to underlying network performance, empowering Avaya voice engineers to address the source of call issues quickly and maintain optimal performance of their business-critical communication systems.
The latest version of SolarWinds VoIP & Network Quality Manager adds robust support for Avaya-brand solutions, enabling Avaya voice engineers to quickly and easily:
- Monitor VoIP call quality metrics including jitter, latency, packet loss, MOS, and endpoint information
- Identify failed calls and correlate call issues with network performance to isolate network devices causing poor VoIP quality
- Search and filter call detail records of one-on-one or conference VoIP calls
- Provide call quality statistics, reports and alerts for specific regions
“When important conference calls drop or have static and shaky audio, productivity and actual business transactions may be at risk, so IT Pros are on the hook to resolve these issues fast. But they can’t fix anything without knowing where or what the problem is, and end users can seldom replicate the actual disturbance they encountered,” said Chris LaPoint, VP of product management, SolarWinds. “With SolarWinds VoIP & Network Quality Manager’s powerful VoIP and call quality monitoring, voice engineers can quickly view critical VoIP performance metrics alongside key network performance metrics, giving them instant visibility into what is causing poor call quality without the guesswork.”
SolarWinds VoIP & Network Quality Manager also supports Cisco CallManager solutions and integrates into SolarWinds’ powerful portfolio of network management solutions, providing single-pane-of-glass visibility into other areas of an IT infrastructure.
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