The Importance of Real and Synthetic End User Monitoring
September 22, 2015

Dennis Rietvink

Share this

Organizations have many ways of ensuring that their systems are functioning properly. One of the most important things to measure, when assessing the performance of a system, is the end user experience.

Can users access the system quickly? Do they experience errors while accessing the system? Can they easily interact with the system across all the available channels? For the IT department, the answers to these questions determine whether or not the system is functioning properly. For the organization, they reveal the most important thing – whether or not their customers are happy, and are likely to continue using their services.

There are two ways to monitor user transactions and interactions with your website:

Real User Monitoring

This method uses a passive monitoring system, documenting all actions of users as they interact with your website. The feedback, generated in real time, is automatically assessed against established benchmarks, to correctly measure the quality of delivered services.

Real user monitoring systems have many advantages – you get to know exactly how visitors to your website experience all its features and applications, and how the website is performing for your end users in various geographic locations. The biggest problem with this method is that you won’t know about any website issues until at least one user gets to experience an existing problem.

Synthetic User Monitoring

This method simulates user experience on your website. It works by scripting typical user actions, and then simulates user click at regular intervals, to ensure that your website is responsive.

This method enables you to proactively catch any existing problems before your end users get to experience slow or unresponsive applications, or encounter other errors.

The obvious downside is that this method requires you to spend time scripting typical user actions. In addition, if your website changes frequently, you’ll need to periodically update your scripted scenarios.

In addition to websites, synthetic transactions can be used to monitor databases and TCP ports.

Organizations need a solution that can help recognize potential system problems by categorizing and visually presenting information concerning end user behavior and website performance in real time. In addition, such solution should also offer a way to script common user transactions and monitor the system’s performance 24x7.

End user monitoring reflects end user health, but doesn’t tell you the root cause of a problem. Linking end user monitoring data with application and infrastructure monitoring data enables organizations to determine the impact of a problem, rank its priority and quickly navigate to the root cause.

Dennis Rietvink is Co-Founder and VP of Product Management at Savision

Share this

The Latest

March 16, 2018

The State of the Mainframe report from Syncsort revealed an increased focus on traditional data infrastructure optimization to control costs and help fund strategic organizational projects like AI, machine learning and predictive analytics in addition to widespread concern about meeting security and compliance requirements ...

March 15, 2018

The 2018 Software Fail Watch report from Tricentis investigated 606 failures that affected over 3.6 billion people and caused $1.7 trillion in lost revenue ...

March 14, 2018

Gartner predicts there will be nearly 21 billion connected “things” in use worldwide by 2020 – impressive numbers that should catch the attention of every CIO. IT leaders in nearly every vertical market will soon be inundated with the management of both the data from these devices as well as the management of the devices themselves, each of which require the same lifecycle management as any other IT equipment. This can be an overwhelming realization for CIOs who don’t have an adequate configuration management strategy for their current IT environments, the foundation upon which all future digital strategies – Internet-connected or otherwise – will be built ...

March 13, 2018

Many network operations teams question if they need to TAP their networks; perhaps they aren't familiar with test access points (TAPs), or they think there isn't an application that makes sense for them. Over the past decade, industry best-practice revealed that all network infrastructure should utilize a network TAP as the foundation for complete visibility. The following are the seven most popular applications for TAPs ...

March 12, 2018

Organizations are eager to adopt cloud based architectures in an effort to support their digital transformation efforts, drive efficiencies and strengthen customer satisfaction, according to a new online cloud usage survey conducted by Denodo ...

March 09, 2018

Globally, cloud data center traffic will represent 95 percent of total data center traffic by 2021, compared to 88 percent in 2016, according to the Cisco Global Cloud Index (2016-2021) ...

March 08, 2018

Enterprise cloud spending will grow rapidly over the next year, and yet 35 percent of cloud spend is wasted, according to The RightScale 2018 State of the Cloud Survey ...

March 07, 2018

What often goes overlooked in our always-on digital culture are the people at the other end of each of these services tasked with their 24/7 management. If something goes wrong, users are quick to complain or switch to a competitor as IT practitioners on the backend race to rectify the situation. A recent PagerDuty State of IT Work-Life Balance Report revealed that IT professionals are struggling with the pressures associated with the management of these digital offerings ...

March 06, 2018

Businesses everywhere continually strive for greater efficiency. By way of illustration, more than a third of IT professionals cite "moving faster" as their top goal for 2018, and improving the efficiency of operations was one of the top three stated business objectives for organizations considering digital transformation initiatives ...

March 05, 2018

One of the current challenges for IT teams is the movement of the network to the cloud, and the lack of visibility that comes with that shift. While there has been a lot of hype around the benefits of cloud computing, very little is being said about the inherent drawbacks ...