The Importance of Real and Synthetic End User Monitoring
September 22, 2015

Dennis Rietvink
Savision

Share this

Organizations have many ways of ensuring that their systems are functioning properly. One of the most important things to measure, when assessing the performance of a system, is the end user experience.

Can users access the system quickly? Do they experience errors while accessing the system? Can they easily interact with the system across all the available channels? For the IT department, the answers to these questions determine whether or not the system is functioning properly. For the organization, they reveal the most important thing – whether or not their customers are happy, and are likely to continue using their services.

There are two ways to monitor user transactions and interactions with your website:

Real User Monitoring

This method uses a passive monitoring system, documenting all actions of users as they interact with your website. The feedback, generated in real time, is automatically assessed against established benchmarks, to correctly measure the quality of delivered services.

Real user monitoring systems have many advantages – you get to know exactly how visitors to your website experience all its features and applications, and how the website is performing for your end users in various geographic locations. The biggest problem with this method is that you won’t know about any website issues until at least one user gets to experience an existing problem.

Synthetic User Monitoring

This method simulates user experience on your website. It works by scripting typical user actions, and then simulates user click at regular intervals, to ensure that your website is responsive.

This method enables you to proactively catch any existing problems before your end users get to experience slow or unresponsive applications, or encounter other errors.

The obvious downside is that this method requires you to spend time scripting typical user actions. In addition, if your website changes frequently, you’ll need to periodically update your scripted scenarios.

In addition to websites, synthetic transactions can be used to monitor databases and TCP ports.

Organizations need a solution that can help recognize potential system problems by categorizing and visually presenting information concerning end user behavior and website performance in real time. In addition, such solution should also offer a way to script common user transactions and monitor the system’s performance 24x7.

End user monitoring reflects end user health, but doesn’t tell you the root cause of a problem. Linking end user monitoring data with application and infrastructure monitoring data enables organizations to determine the impact of a problem, rank its priority and quickly navigate to the root cause.

Dennis Rietvink is Co-Founder and VP of Product Management at Savision

Share this

The Latest

May 18, 2018

The deeper intricacies of the site reliability engineer (SRE) role are still evolving, and to gain some insights into what the role actually entails we recently conducted a survey aimed at this growing group. The role may vary from organization to organization. The commonalities we identified include the following ...

May 16, 2018

While security experts may disagree on exactly how to secure a network, one thing they all agree on is that you cannot defend against what you cannot see. In other words, network visibility IS network security. Visibility needs to be the starting the point ...

May 15, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 7, the last installment, offers some final thoughts about "tools" that are not necessarily technology ...

May 14, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 6 covers the development process ...

May 11, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 5 is all about data ...

May 10, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 4 covers communication and collaboration ...

May 09, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 3 covers analytics, AI and machine learning ...

May 08, 2018

APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation. Part 2 covers the network and the cloud ...

May 07, 2018

Almost every company is facing the challenge of digital transformation today. This means rethinking and retooling your company to compete and succeed in an increasingly digital world. While digital transformation is not only about technology, the right tools can help. To find out what these right tools are, APMdigest asked experts from across the IT industry for their opinions on the essential tools to support digital transformation ...

May 03, 2018

Growth tops the list of CEO business priorities in 2018 and 2019, according to a recent survey of CEOs and senior executives by Gartner, Inc. However, the survey found that as simple, implemental growth becomes harder to achieve, CEOs are concentrating on changing and upgrading the structure of their companies, including a deeper understanding of digital business ...