Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

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Top IT Challenges: Collaboration, Cloud and Security

IT Leaders are adapting to new challenges by prioritizing collaboration, cloud and security more than ever before

CIOs and IT decision makers (ITDMs) are looking to maximize investments and drive innovation after a difficult year which raised the profile of IT leaders in driving critical workplace innovation, according to Cisco's new Accelerating Digital Agility Research.

Over the past twelve months, CIOs and ITDMs from across the globe have been challenged to accelerate their digital and cloud capabilities while protecting their organizations from a growing list of expanding security threats. IT leaders must look to maximize critical investments made in 2020.

To set up their organizations for success in 2021 and beyond, IT leaders have adapted priorities and strategy to focus on core issues including delivering secure collaboration tools to keep distributed workforces productive, maximizing technology investments from the past year, delivering the best end-use experience to employees and customers, embracing cloud and "as a Service," and tackling corporate and societal issues with technology.

"IT leaders are at the forefront of ensuring critical success for their organizations in 2021," said Liz Centoni, Cisco's Chief Strategy Officer and GM, Applications. "Even as questions remain and new challenges will surface, CIOs and IT decision makers are telling us they need to accelerate digital agility for their teams, so they have the speed, flexibility and choice to consume services across both traditional and modern environments."

Key findings of the research:

Secure Access and Effective Collaboration

To prepare for the future of work, teams need highly secure access and the best collaboration experiences to succeed as a hybrid workforce.

While a majority (61%) of CIOs and ITDMs are unsure of what the future of work looks like, 89% believe that maintaining security, control, and governance across user devices, networks, clouds, and applications is essential.

Most (86%) agree it is important to empower a distributed workforce with seamless access to applications and high-quality collaborative experiences.

Securing the expanded threat landscape created by a distributed workforce is paramount — 88% believe it is important to secure remote work tools and protect customer or employee data in the distributed work environment.

Optimized end-user experiences

IT teams must create optimized end-user experiences to keep pace with IT environments that have become increasingly distributed, dynamic, and complex.

89% think it is important to ensure a consistent application performance across both the application and infrastructure

More than three-fourths of the CIOs and ITDMs surveyed agree that user experience should focus on delight versus satisfaction. To deliver a great user experience, 89% think it is important to ensure a consistent application performance across both the application and infrastructure, and 86% believe it is important to make infrastructure as dynamic as application software to meet the changing policy and optimization needs of the application and developer.

While the user experience should aim to delight, nearly all (90%) say it is important or very important to maintain application-to-infrastructure security to meet compliance without slowing down the business.

Hybrid Cloud

The need for agility, speed, scalability and security is driving adoption of hybrid cloud environments and SASE (Secure Access Service Edge) solutions.

CIOs and ITDMs are using cloud to achieve business resilience. However, there is no one-size-fits-all cloud solution.

While most CIOs and ITDMs (84%) agree it is important to offer freedom of choice when it comes to cloud environments — whether on premises, public cloud, private cloud or SaaS — 86% think offering a consistent operational model across these environments is essential.

Nearly 70% of CIOs and ITDMs have adopted SASE solutions because they were investing in cloud applications that needed to be secured (61%), they like to stay up-to-date on industry best practices (56%) and/or their workforce is going to stay distributed (37%).

As-A-Service Solutions

Customers expect a cloud-consumption experience regardless of whether their solutions are deployed on-prem or in the cloud, leading to widespread adoption of "as a Service" solutions.

Of those surveyed, 73% have adopted "as a Service" solutions and 76% use flexible consumption models.

Three fourths of those surveyed believe that "as a Service" will help deliver a better experience for the end user and a better experience for IT teams, helping their organizations achieve operational consistency.

In addition, 76% say "as a Service" will provide better business outcomes, and 77% want "as a Service" solutions to simplify processes and remove risk.

Technology will be a driving factor

Technology will be a driving factor in the facilitation of CIOs and ITDMs to tackle talent retention, internal corporate initiatives and broader societal issues in 2021.

Most CIOs and ITDMs (85%) believe the ability to attract and retain talent in the all-digital world will be critical.

Nearly half of those surveyed said they are upskilling current talent (49%) and investing in talent in new areas (46%) over the next 12 months.

Most CIOs and ITDMs (90%) plan to tackle internal initiatives in 2021, including sustainability (50%), employee mental health (50%), privacy (47%), diversity and inclusion (47%).

In addition, 85% will tackle external societal issues in 2021, including digital divide (39%), healthcare (37%), climate change (35%), social justice (34%), human rights (33%), misinformation or "fake news" (31%), poverty, hunger and homelessness (28%).

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As AI Scales Across Enterprises, Breaking Points Emerge

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Preparing Network Infrastructure for AI Starts with the Basics

AI is usually talked about as a software tool, but it also depends heavily on the network behind it. Whether a company is using AI for chatbots, automation, monitoring, analytics, or employee support, all of that information has to move across the network in a reliable and secure way. That means AI is not just an application decision. It is also an infrastructure decision. Before organizations rush into AI, they should ask a simple question: Is our network ready to support it? ...

Agentic Operations Begin with Governed Middleware Access

Enterprise AI often lacks governed access to where business processes actually execute. Without that access, AI agents may be able to reason, but they cannot operate reliably across enterprise workflows. For AI agents to effectively carry out workflows, they will require integration-layer context and controls. Organizations can implement these prerequisites by providing AI with managed access to the middleware layer ...

The Network Data Problem Slowing Down Enterprise AIOps

Enterprise networks rarely behave the same way for very long. A routing adjustment in one region may unexpectedly alter application performance in another. A cloud migration may introduce hidden dependencies that go unnoticed until an outage occurs. All the while, the network is managed by several different teams, each of whom use different tool sets — and as a result, have different views of the network ... There’s usually an engineer who remembers why traffic fails over a certain way between sites, or which transparent firewall was added where. The problem is that human memory cannot scale alongside enterprise-scale networks ...

The Governance Gap Behind AI's Infrastructure Problem

Ask an infrastructure team how confident they are in their ability to govern AI, and most will tell you they've got it handled. A recent survey of 406 IT decision-makers and platform engineering leaders found 86% expressing exactly that confidence. Ask the same group whether they have a formal written AI governance policy, and the number drops to 30%, according to Spacelift's Infrastructure Automation Report ...

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Virtual Private Networks became a cornerstone of enterprise security at a time when corporate infrastructure looked very different from today ... For years, this model worked well. But the architecture behind VPNs assumed a centralized corporate environment—one where the network itself was the hub of activity. In a cloud — first world, that assumption no longer holds ...

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This year, many of the cloud infrastructure contracts signed in the early days of the AI boom will come up for renewal. As the year goes on, I anticipate we'll see a significant amount of cloud vendor swapouts and multi-cloud adoption, and the reason isn't just GPU depreciation. It's because they're tired of their current cloud providers ...

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