Vendor Forum

January 22, 2018
Nancy Van Elsacker Louisnord
TOPdesk USA

Self-service and the concept of “Shift Left” are some of the phrases you will hear the most in the modern service management industry. The reason being is that you want to provide your users with the most important knowledge that you can to help them solve their issues and problems themselves, saving you time to focus on more important priorities. It’s a common problem, sort of a chicken and egg approach, but when you help your internal teams better meet their needs through such efforts, you also want to make sure that what is best for your service department also is best for your users ...

January 18, 2018
Sridhar Iyengar
ManageEngine

Making predictions is always a gamble. But given the way 2017 played out and the way 2018 is shaping up, odds are that certain technology trends will play a significant role in your IT department this year ...

January 17, 2018
Michael Segal
NetScout

With more than one-third of IT Professionals citing "moving faster" as their top goal for 2018, and an overwhelming 99 percent of IT and business decision makers noticing an increasing pace of change in today's connected world, it's clear that speed has become intrinsically linked to business success. For companies looking to compete in the digital economy, this pace of transformation is being driven by their customers and requires speedy software releases, agility through cloud services, and automation ...

January 16, 2018
Mark Milinkovich
LiveAction

Looking back on this year, we can see threads of what the future holds in enterprise networking. Specifically, taking a closer look at the biggest news and trends of this year, IT areas where businesses are investing and perspectives from the analyst community, as well as our own experiences, here are five network predictions for the coming year ...

January 12, 2018
Sven Hammar
Apica

As we enter 2018, businesses are busy anticipating what the new year will bring in terms of industry developments, growing trends, and hidden surprises. In 2017, the increased use of automation within testing teams (where Agile development boosted speed of release), led to QA becoming much more embedded within development teams than would have been the case a few years ago. As a result, proper software testing and monitoring assumes ever greater importance. The natural question is – what next? Here are some of the changes we believe will happen within our industry in 2018 ...

January 11, 2018
Vinod Mohan
eG Innovations

Application Performance Monitoring (APM) has become a must-have technology for IT organizations. In today’s era of digital transformation, distributed computing and cloud-native services, APM tools enable IT organizations to measure the real experience of users, trace business transactions to identify slowdowns and deliver the code-level visibility needed for optimizing the performance of applications. 2018 will see the requirements and expectations from APM solutions increase in the following ways ...

January 10, 2018
Jonah Kowall
AppDynamics

We don't often enough look back at the prior year’s predictions to see if they actually came to fruition. That is the purpose of this analysis. I have picked out a few key areas in APMdigest's 2017 Application Performance Management Predictions, and analyzed which predictions actually came true ...

January 09, 2018
Jonah Kowall
AppDynamics

Planning for a new year often includes predicting what’s going to happen. However, we don't often enough look back at the prior year’s predictions to see if they actually came to fruition. That is the purpose of this analysis. I have picked out a few key areas in APMdigest's 2017 Application Performance Management Predictions, and analyzed which predictions actually came true ...

December 08, 2017
Jonah Kowall
AppDynamics

Metrics-oriented thinking is key to continuous improvement – and a core tenant of any agile or DevOps philosophy. Metrics are factual and once agreed upon, these facts are used to drive discussions and methods. They also allow for a collaborative effort to execute decisions that contribute towards business outcomes ...

December 06, 2017
Archana Kesavan
ThousandEyes

The recent outage of the University of Cambridge website hosting Stephen Hawking's doctoral thesis is a prime example of what happens when niche websites become exposed to mainstream levels of traffic ...

December 01, 2017
Keith Bromley
Ixia

A recent blog on APMdigest — Protecting Network Performance is as Essential as Securing the Network — mentions that performance issues and outages are possible when security tools (like an IPS, WAF, etc.) are inserted inline. However, one easy way to mitigate this concern is to deploy a bypass switch before the inline tool ...

November 30, 2017
Rex McMillan
Ivanti

While self-service and self-help IT are in common practice, about half of organizations surveyed are still struggling with full deployment and realizing its value, according to a new report by Ivanti and the Service Desk Institute ...

November 27, 2017
Marc Goroff
Quorum

If you've got a backup and disaster recovery system (BDR), you're likely facing some challenges with it. Maybe it's speed. Maybe it's security. Maybe your system isn't growing along with your organization. If you've looked into solving these challenges, you've probably considered cloud backup to protect your data, servers and applications. However, CIOs and IT managers question whether moving your BDR to the cloud really delivers the same benefits ...

November 22, 2017
Stephen Gates
Zenedge

As the 2017 holiday shopping season gets under way, with sales expected to hit $682 billion, this year could be the first that consumers spend more online than in stores. As more people flock to e-commerce sites than ever before, the potential threat to retailers from hackers increases exponentially ...

November 14, 2017
Keith Bromley
Ixia

More than 90 percent of respondents are concerned about data and application security in public clouds while nearly 60 percent of respondents reported that public cloud environments make it more difficult to obtain visibility into data traffic, according to a new Cloud Security survey ...

November 13, 2017
Tim Flower
Nexthink

Today's technology advances have enabled end-users to operate more efficiently, and for businesses to more easily interact with customers and gather and store huge amounts of data that previously would be impossible to collect. In kind, IT departments can also collect valuable telemetry from their distributed enterprise devices to allow for many of the same benefits. But now that all this data is within reach, how can organizations make sense of it all? ...

November 08, 2017
Eric Sigler
PagerDuty

While the majority of IT practitioners in the UK believe their organization is equipped to support digital services, over half of them also say they face consumer-impacting incidents at least one or more times a week, sometimes costing their organizations millions in lost revenue for every hour that an application is down, according to PagerDuty's State of Digital Operations Report: United Kingdom ...

November 07, 2017
Gray Salladay
Veristor

Today's IT is under considerable pressure to remain agile, responsive and scalable to meet the changing needs of business. IT infrastructure can't become a bottleneck, it must be the enabler. But as new paradigms, such as DevOps, are adopted, data center complexity increases and infrastructure constraints can block the ability to achieve these goals ...

November 03, 2017
Vincent Geffray
Everbridge

With the increased complexity of IT environments, the rising cyber threats and the growing number of IT alerts, IT organizations have come to the realization that throwing more people at IT issues doesn't solve the problem ...

October 26, 2017
Keith Bromley
Ixia

Most everyone in IT has heard about network performance monitoring (NPM) and application performance monitoring (APM) tools. But what are the real benefits? For instance, what kind of information do I really get and is it worth the investment? Also, what about the complexity involved with these types of solutions? The answer boils down to implementation ...

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