Vendor Forum

August 22, 2017
Sydney Sloan

Once a catch-all buzzword, "digital transformation" is now an impossible-to-ignore strategic underpinning of leading businesses. In fact, APMdigest made digital transformation a "hot topic" for 2017, recognizing that its importance will continue to grow as more and more organizations embrace it ...

August 21, 2017
Holly Simmons

Recognizing that the old way of handling customer service interactions is no longer enough, many forward-thinking businesses are turning to digital technologies that connect people, systems, and workflows across the entire organization. Considering that nearly half of US consumers have switched service providers in the past year due to poor service, businesses would be wise to take a closer look at what's driving the changes in customer service and what they can do to keep up ...

August 14, 2017
Leon Adato

The SolarWinds IT Trends Report 2017: Portrait of a Hybrid IT Organization revealed a lack of trust in the hybrid IT era between IT professionals and their cloud services providers (CSP). In fact, the survey found that the majority of IT professionals (62 percent) only somewhat trust their CSPs ...

August 10, 2017
Mehdi Daoudi

As user performance demands have skyrocketed in recent years, organizations have expanded their infrastructures. The volume of performance monitoring information and alerts creates a confusing cacophony, like being at a party and trying to listen to ten conversations at once. This kind of environment could be prime for alert fatigue – issues being raised but ignored due to burnout. This is complete insanity in the 21st century. A new approach to managing IT alerts and issues raised through performance monitoring is needed ...

August 09, 2017
Chris Bloom

With today's distributed application architectures becoming more common, a technique called multi-segment analysis, can greatly help IT professionals pinpoint the location and cause of latency or other application performance issues ...

August 07, 2017
Eric Sigler

More than three quarters of Australian consumers will leave a digital (website or mobile) app or service in one minute or less if it is unresponsive or slow, according to a new survey from PagerDuty ...

August 03, 2017
Gary Sevounts
Aryaka Networks

Global enterprise WAN traffic is growing about 200% annually, according to the 2017 State of the WAN Report from Aryaka ...

August 01, 2017
Vinod Mohan
eG Innovations

By intelligently consolidating performance alerts, metrics, events and log data across the service delivery chain into a single dashboard and auto-correlating this data, the single-pane-of-glass tool helps triage even the toughest of problems quickly ...

July 31, 2017
Vinod Mohan
eG Innovations

Monitoring is a key component of IT management, helping detect anomalies, triage issues, and ensure that the entire infrastructure is healthy. However, despite their importance, monitoring tools are often an afterthought, deployed after an IT infrastructure is in place and functioning. Without a planned and well-defined monitoring strategy in place, most IT organizations – large and small – find themselves caught in the trap of "too many monitoring tools" ...

July 28, 2017
Leon Adato

SysAdmins don't have a "quick fix" button on their keyboards, which is why their efforts make them the unsung heroes of the data center. To celebrate SysAdmins in honor of System Administrator Day 2017, SolarWinds asked its THWACK community to caption 12 scenes to illustrate the challenges they face every day — not to mention their wit — and we captured a few of our favorites here ...

July 25, 2017
Ari Weil

Consumers aren't patient, and they are only one back-button click from Google search results and competitors' websites. A one-second delay can bump the bounce rate by almost 50 percent on mobile, and a two-second delay more than doubles it ...

July 24, 2017
Ari Weil

Optimizing online web performance is critical to keep and convert customers and achieve success for the holidays and the entire retail year. Recent research from Akamai indicates that website slowdowns as small as 100 milliseconds can significantly impact revenues ...

July 20, 2017
Art Landro

It's no surprise that web application quality is incredibly important for businesses; 99 percent of those surveyed by Sencha are in agreement. But despite technological advances in testing, including automation, problems with web application quality remain an issue for most businesses ...

July 18, 2017
John Van Siclen

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace. Furthermore, the study reveals that individuals are losing a quarter of their working lives battling to address these problems ...

July 14, 2017
Jim Frey

Cloud adoption is still the most vexing factor in increased network complexity, ahead of the internet of things (IoT), software-defined networking (SDN), and network functions virtualization (NFV), according to a new survey conducted by Kentik ...

July 13, 2017
Steve Brown
Viavi Solutions

Gigabit speeds and new technologies are driving new capabilities and even more opportunities to innovate and differentiate. Faster compute, new applications and more storage are all working together to enable greater efficiency and greater power. Yet with opportunity comes complexity ...

July 11, 2017
Josh Stella

It's not especially surprising that a new IT survey shows that cloud use for business and government poses challenges. In significant numbers across the board, respondents cited cloud complexity, compliance and security, cost control, speed of delivery, and domain expertise as the cloud problems their organizations were working to overcome this year ...

June 28, 2017
Prathap Dendi

In 2017, every second counts and even minor issues can have a significant impact on the success or failure of a brand interaction. Our latest research found that two thirds of people have rising expectations for digital performance, showing that businesses can expect consumer pressure to grow. The App Attention Index 2017 revealed just how unforgiving consumers are of badly performing digital services ...

June 27, 2017
Jason Baudreau
NetBrain Technologies

In today's everchanging IT industry, network engineers face a slew of challenges when it comes to network management. As networks continue to grow and become more complex, many IT professionals struggle to get a grasp on key workflows in which network engineers still rely on manual processes, including network documentation, troubleshooting, change management and cybersecurity ...

June 26, 2017
Eric Sigler

Many organizations are struggling to resolve customer-impacting incidents quickly enough to preserve brand loyalty and revenue, according to PagerDuty's recent State of Digital Operations Report ...