Zenoss announced a free calculator to help organizations quantify the true cost of IT monitoring.
In November 2013, Forrester Research, Inc., released a blueprint for holistic business technology monitoring entitled, Guarantee Business Value From Technology Monitoring.
“A fragmented approach to monitoring adoption is the main cause of failure to achieve ROI from monitoring. Firstly, it leads to duplication. Secondly, it leads to solutions purchases that are an afterthought to larger IT projects. And thirdly, it leads to a reactive approach in which monitoring is only used for exoneration purposes,” notes the report. “This leads to what one enterprise systems architect describes as "a political approach to monitoring," in which tools are only purchased to strengthen a particular IT team's capability, and not to "the overall benefit to IT and the business."
The Zenoss calculator takes into account implementation and hosting costs which includes licensing costs, annual maintenance and support costs, deployment, integration and custom development costs. Downtime and disruption costs, including downtime cost per hour and number and length of disruptions per year also factor into the equation.
“Legacy monitoring tools struggle with the complexity and dynamic nature of cloud era infrastructures, resulting in more frequent disruptions, longer downtime, and the need for constant manual intervention,” states Chris Smith, CMO, Zenoss. “Legacy solutions also typically require deploying and maintaining multiple products which results in higher support, staffing, and training costs. Without a unified view of the environment, tasks such root cause analysis and generating reports can be time-consuming, error-prone, and labor intensive.”
Identifying areas in IT monitoring that would benefit from newer, more cost-effective solutions can be challenging. “Whether you want to analyze your environment, or need help justifying the evaluation of newer tools, The True Cost of IT Monitoring calculator is a quick and easy way to accomplish that,” adds Smith.
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