5 Key Challenges for Proactive Application Performance Management
December 04, 2013
Bojan Simic
Share this

TRAC's research shows that IT first learns about performance issues when business users bring it to their attention in 37% of cases. Additionally, many end-users never complain about issues with application performance as they simply abandon the application or a website.

The ability to prevent issues with application performance before they impact business users results in measurable operational and business benefits, but still many end-user organizations are not successful in meeting this goal. TRAC's research shows that only 41% of organizations have a 50% or better success rate in identifying performance issues before they impact business users.

Some of the key reasons why the prevention of performance problems is still a major issue for organizations include:

1. APM strategies predominantly focused on troubleshooting

Even though APM solutions that organizations are purchasing often include strong capabilities for proactive management, organizations tend to use these solutions for troubleshooting only. This comes as a result of:

- internal strategies for managing IT services that are predominantly focused on “firefighting”

- the lack of resources and time needed to support a learning curve and the provision of additional internal resources required to take advantage of features for proactive management

2. Baselining and alerting

Timeliness and accuracy of performance alerts play a significant role in enabling proactive APM. From a cost-savings perspective, there is a significant difference between being able to alert the IT team about issues as they happen as opposed to several minutes later.

The process for defining performance baselines determines how early organizations can detect potential performance issues and, therefore, define an organization's ability to mitigate the negative impact of application performance issues on their business.

3. Collaboration between production and pre-production teams

Production and pre-production teams must be able to speak a common language so organizations can identify potential performance bottlenecks before applications go to production thereby improving their success rate in preventing performance issues. Application transactions can serve as the common language between these groups. Organizations must deploy technology capabilities that will enable collaboration between production and pre-production teams.

4. Advanced APM analytics

Effective strategies for proactively managing application performance issues call for next-generation analytics that enable organizations to perform "what-if" analyses and to automatically detect performance anomalies. Not having these types of capabilities in place makes it more difficult to identify problems early and resolve them before they impact business users.

5. Monitoring the impact of change

Organizations are reporting that many performance problems are caused by changes – in usage patterns, application features, new infrastructure or service delivery type. However, many organizations do not have capabilities in place to analyze how these changes could impact application performance from the end-user's perspective.

ABOUT Bojan Simic

Bojan Simic is President and Principal Analyst at TRAC Research, a market research and analyst firm that specializes in IT performance management. As an industry analyst, Simic has interviewed more than 2,000 IT and business professionals from end-user organizations and has published more than 50 research reports. His domain knowledge includes insights into end user experiences, best-practices in deploying solutions for IT performance management, and strategies of related solution providers.

Prior to joining TRAC Research, Simic was a lead analyst for Network and Application Performance Management research at Aberdeen Group. He is frequently quoted in leading industry publications and has presented his research findings at more than 30 market facing events.

Simic's coverage area at TRAC Research includes application and network monitoring, WAN management and acceleration, cloud and virtualization management, business service management and managed services.

Bojan holds a BA in Economics from Belgrade University in Belgrade, Serbia and an MBA from McCallum Graduate School of Business at Bentley University.

Related Links:

www.new.trac-research.com/

IT Performance Monitoring in 2013 – Key Market Trends

Share this

The Latest

December 14, 2018

APMdigest invited industry experts — from analysts and consultants to users and the top vendors — to predict how APM and related technologies will evolve and impact business in 2019. Part 2 covers more about APM, monitoring and ecommerce ...

December 13, 2018

The Holiday Season is the time for the annual list of Application Performance Management (APM) predictions. Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2019. A forecast by the top minds in Application Performance Management today, here are the predictions ...

December 12, 2018

Nine out of ten (89 percent) companies expect their IT budgets to grow or remain flat in 2019. Although factors driving budget increases vary significantly by company size, 64 percent of those planning to increase budgets are doing so to upgrade outdated IT infrastructure, according to the 2019 State of IT Budgets report from Spiceworks ...

December 11, 2018

Gartner highlighted the key technologies and trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2019 ...

December 07, 2018

As more organizations embrace digital business, infrastructure and operations (I&O) leaders will need to evolve their strategies and skills to provide an agile infrastructure for their business. In fact, Gartner, Inc. said that 75 percent of I&O leaders are not prepared with the skills, behaviors or cultural presence needed over the next two to three years ...

December 06, 2018

Today there is an urgent need for Agents of Transformation, a new breed of technologist, primed to drive innovation and enable companies to thrive in the face of rapid technological advancement, according to The Agents of Transformation Report from AppDynamics, a Cisco company ...

December 05, 2018

One in four Global Fortune 2000 enterprises rank Internet of Things (IoT) deployment as the most important initiative in their organization, yet 90% experience barriers to effective implementation and expansion due to lack of IoT expertise and skills in-house, according to a new independent survey from VansonBourne ...

December 04, 2018

Nearly three-quarters (74%) of IT leaders are concerned that Internet of Things (IoT) performance problems could directly impact business operations and significantly damage revenues, according to a new report, entitled Overcoming the Complexity of Web-Scale IoT Applications: The Top 5 Challenges ...

December 03, 2018

Gartner highlighted the top strategic Internet of Things (IoT) technology trends that will drive digital business innovation from 2018 through 2023 ...

November 30, 2018

While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks ...