APM Monitoring Business Critical SaaS Applications with Synthetic Monitoring
April 11, 2018

Ashley George

As technology continues to advance and organizations shift to models that enable agility it's no surprise that the adoption of SaaS applications is skyrocketing. According to a recent study by BetterCloud, 73% of organizations say nearly all of their apps will be SaaS by 2020.

This shift is transforming not only the way we deliver and consume software, it is also completely transforming the way we work – allowing for increased communication and collaboration, reduced costs and business agility. And while SaaS brings indisputable benefits, it also creates new challenges for IT.

In order to adapt to this new model, IT needs to rethink and rebuild current practices.

Traditional IT tools aren't designed for monitoring SaaS applications and to gain full visibility into how they are performing, a synthetic monitoring solution is needed.

Optimizing Performance and Efficiency

Most organizations today rely on applications like Office 365 and Salesforce for key business operations. Any performance issue in these applications, whether big or small, can cause a major disruption in daily activities. But often times, IT operations may not know there is an issue until a support ticket is opened and it's too late.

With a synthetic solution in place, you can finally gain full visibility into the performance and uptime of these applications – allowing IT teams to proactively identify and resolve issues before user experience suffers.

A synthetic monitoring solution can provide:

24x7 uptime and performance monitoring. Synthetic monitoring can notify you immediately to any issues. So, you no longer need to hear about an outage or slow load times from your users.

A better understanding of user experience. As an outside-in monitoring tool, synthetics allows you to see first-hand what a user would experience when accessing your sites and applications.

Insight into SLA performance. With synthetic monitoring, you no longer need to rely on a vendor to report on SLA performance. You can hold them accountable with proof of availability and even in some instances receive money back for failure to meet the agreed performance levels.

The CA Story

At CA, we are faced with the same challenges as any other large organization reliant on SaaS applications. In order to increase performance and efficiency, our internal IT team relies on CA App Synthetic Monitor (CA ASM) to monitor 200+ SaaS applications across multiple countries. With CA ASM, they have been able to monitor and improve performance using fewer resources.

Learn more about how we're leveraging synthetics to increase our business agility in this short success story.

Ashley George is Product Marketing Manager at Broadcom
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