Trusted by some of the most demanding organizations in the world, including Intel, United Airlines and Turner Broadcasting, BigPanda AIOps is the fastest, most effective and least-disruptive way to adopt AIOps. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management and unifies fragmented IT operations. Overwhelmed and understaffed IT Ops and NOC teams use BigPanda to detect, investigate and resolve IT incidents faster and more easily than ever before.
The Moogsoft AIOps platform provides a critical layer of intelligence for automating your end-to-end event to resolution workflow. The data deluge is increasing exponentially, and AIOps is the only way to eliminate human fatigue and error. Moogsoft helps to increase your productivity and provide continuous service assurance across your entire business.
Self-start observability when you need it with Moogsoft’s self-provisioning cloud architecture. Moogsoft lets you get up-and-running in minutes by yourself, to quickly realize value. The intuitive interface guides you all the way. And Moogsoft's self-service approach provides tours of how to use the functionality you need for observability. Teams can easily do their own integrations with Moogsoft by using the REST API and webhook.
Service Watch Desktop enables IT to accelerate the adoption of Microsoft 365 cloud deployments, enforce enterprise-grade security controls, and monitor the end-user digital experience of its remote workforce. Service Watch Desktop adds advanced telemetry collected from user endpoints, networks, and ISPs, giving businesses unparalleled insight and analytics into employee experiences.
Zero Incident Framework (ZIF) is a pure-play AI Platform for IT Operations powered entirely by Unsupervised Pattern-based Machine Learning. ZIF enables AI-led Discovery, Monitoring, Noise Reduction, Event Correlation, Outage Predictions, and Prescriptive Remediation.
Digital Experience Monitoring (DEM) is a requirement in this day of never-ending cloud and network transformations. As applications have now shifted to the Cloud and Software-as-a-Service, IT leaders and network architects must ensure optimal end-user experiences across applications, networks and services. Exoprise CloudReady provides visibility and deep insight into the digital experiences across SaaS services, network transformations and cloud/app migrations.
IT Ops execs and service owners in most enterprises want to be able to quickly and easily report on application and service uptime and performance, IT Ops and Network Operations Center (NOC) team performance, and incidents by source, severity and other parameters. But in order to accomplish this, most IT Ops teams waste precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and keep up to date. IT Ops teams also struggle with not having the right data, relying on the wrong data, and focusing on the wrong metrics.
zDesk is the next-level Virtual Desktop Infrastructure (VDI) solution that is integrated with AI, and includes personalized implementation and support. It helps drastically reduce desktop IT costs, and enhance endpoint control and security.
DevOps and SRE (site reliability engineering) teams develop and deliver the cloud apps that digitally transform your organization. Moogsoft Express is the cloud-native AIOps and observability solution they need to maintain visibility and control over CI/CD pipelines, deploy software continuously, and attain business agility and flexibility.
Featured Case Studies
TiVo’s stated objective is to proactively detect and resolve issues before its customers are impacted. But the non-stop pace of digital innovation required to support its ‘Ultimate Entertainment Experience’ mission meant that TiVo’s IT Ops team had to first solve the challenges that come with ever-increasing IT complexity.
Fiserv uses Moogsoft’s collaboration and Situation Room capabilities to slash tickets by 95%. Watch the Moogsoft User Conference presentation here.
“Due to Covid, our IT model has shifted from primarily supporting call center operations, to supporting a significantly larger virtual environment. Synthetic sensors in our central data centers collect performance data on Microsoft 365 but, we wanted an even more complete picture. Together with a real user monitoring on-demand solution from Exoprise, we can better understand the issues of our users at any geographic location.”
Using Zero Incident Framework™ (ZIF), the NY hospital experienced a 43% reduction in user tickets, a 40% reduction in cost and 99.99% uptime.
To ensure a successful migration to Office 365 and the required network transformations, Exoprise CloudReady was selected and utilized by this global manufacturer to ensure excellent employee digital experiences, high availability, and superior performance.