The BSM Blog

August 18, 2017
Pete Goldin
APMdigest

Network infrastructure is the key asset for organizations with geographically dispersed data centers and cloud computing for line-of-business applications, according to a new survey conducted by the SANS Institute ...

August 17, 2017
Pete Goldin
APMdigest

The Netherlands shows the fastest response time for mobile apps, followed by the United Kingdom, France and Taiwan, according to PacketZoom's Q2 Mobile Observatory and Benchmarks Report. The United States was ranked 13th among leading countries, with an average response time of 458 milliseconds, only slightly better than the global average of 438 milliseconds ...

August 15, 2017
Pete Goldin
APMdigest

Improving the end user experience and connecting IT to wider business objectives is a significant focal point for IT professionals, according to new survey conducted by Ivanti at this years' Service Desk & IT Support Show (SITS) in London ...

August 08, 2017
Pete Goldin
APMdigest

While executives say they understand the importance of Worker Experience and its impact on Customer Experience (and thereby customer loyalty and revenue), leadership struggles to fully connect the dots and implement programs to affect meaningful change, a study from Appirio, a Wipro company ...

August 04, 2017
Shamus McGillicuddy
EMA

Network managers will need to upgrade, expand, and adapt their network monitoring and management tools and practices if they are going to support the Internet of Things (IoT), according to new research by Enterprise Management Associates (EMA) ...

July 26, 2017
Ami Sterling
QualiTest

The retail industry is highly competitive, and as retailers move online and into apps, tech factors play a deciding role in brand differentiation. According to a recent QualiTest survey, a lack of proper software testing — meaning glitches and bugs during the shopping experience — is one of the most critical factors in affecting consumer behavior and long-term business ...

July 21, 2017
Pete Goldin
APMdigest

Public sector organizations undergoing digital transformation are losing confidence in IT Operations' ability to manage the influx of new technologies and evolving expectations, according to the 2017 Splunk Public Sector IT Operations Survey ...

July 17, 2017
Pete Goldin
APMdigest

Mobile devices account for more than 60 percent of all digital minutes in all 9 markets profiled in comScore's report: Mobile’s Hierarchy of Needs ...

July 10, 2017
Gary Mann
CTG

Your organization's Application Management and IT Help Desk teams are your "first line of defense," and they also wear many hats. One of the biggest challenges they face is the management of application portfolios. To help ensure your application and help desk operations are effective and manageable, there are a few simple things that IT leaders can do ...

June 21, 2017
Dennis Drogseth
EMA

While IT service management (ITSM) has too often been viewed by the industry as an area of reactive management with fading process efficiencies and legacy concerns, a new study by Enterprise Management Associates (EMA) reveals that, in many organizations, ITSM is becoming a hub of innovation ...

June 15, 2017
Pete Goldin
APMdigest

40 percent of UK retail websites experience downtime during seasonal peaks, according to a recent study by Cogeco Peer 1 ...

June 13, 2017
Pete Goldin
APMdigest

Many organizations are at a tipping point, as new technology demands are set to outstrip the skills supply, according to a new Global Digital Transformation Skills Study by Brocade ...

June 08, 2017
Julie Craig
EMA

How and where do tools fit into this picture? Tools help rein in this growth and complexity by addressing key functional questions supporting tools acquisitions. API providers often find themselves asking ...

June 07, 2017
Julie Craig
EMA

We live in a world of massively interconnected applications and supply chains. In recent years, the use of Application Programming Interfaces (APIs) has largely replaced technologies such as Electronic Data Interchange (EDI) and custom-written programs for development of new system integrations. APIs are now the de facto industry standard for integrating data and/or functionality across diverse application ecosystems. The speed and breadth with which API ecosystems have proliferated is impacting APM in a big way ...

May 25, 2017
Dennis Drogseth
EMA

According to most industry perceptions, application performance management (APM) and application portfolio management (APM) might seem to be worlds apart — or at best connected by a very thin thread. In this blog, I'd like to highlight three areas that are bridging the APM-to-APM divide: digital experience management, application discovery and dependency mapping (ADDM), and agile/DevOps lifecycle planning ...

May 11, 2017
Dennis Drogseth
EMA

The growing market for analytics in IT is one of the more exciting areas to watch in the technology industry. Exciting because of the variety and types of vendor innovation in this area. And exciting as well because our research indicates the adoption of advanced IT analytics supports data sharing and joint decision making in a way that's catalytic for both IT and digital transformation ...

May 04, 2017
Mike Cuppett
Author of "DevOps, DBAs, and DbaaS"

Manually troubleshooting a performance problem is time-consuming. Investments in APM or similar tools set the business up with the capability to proactively monitor applications, allowing performance corrections to be implemented before users are impacted. Reacting to real-time performance trends sure beats reacting to user complaints ...

May 03, 2017
Mike Cuppett
Author of "DevOps, DBAs, and DbaaS"

Yes, there really Is a problem. It is not that we do not believe user-reported information; it is just that experience tells us that other factors can be in play that make it necessary to get the full representation of the problem ...

May 02, 2017
Mike Cuppett
Author of "DevOps, DBAs, and DbaaS"

Combining a packet capture and a browser-level timing makes determining slowness on the user's computer relatively easy, although only a very minute percentage of application performance problems happen at the local computer. But just because multiple users have reported slowness, you should not disregard the client infrastructure. Many companies distribute the same image to many computers, which allows for the possibility that a client-side change has caused a problem ...

April 28, 2017
Pete Goldin
APMdigest

Today 96 percent of organizations have Digital Transformation initiatives on their roadmap and more than half of those initiatives are in process now. However, there is a major disconnect between user expectations and what IT can deliver, and it is hindering innovation, according to a new survey by Veeam ...

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