The APM Blog

February 23, 2012
Zubair Aleem
Quadnet

Of course, no self-respecting turkey would vote for Christmas. It would be suicidal! But is it suicidal for Local Government IT departments to vote for implementing Application Performance Management (APM)? It seems many technical departments think it is ...

February 22, 2012
Dennis Drogseth
EMA

On the one hand, many in the industry have begun to dismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and other more dynamic technologies and trends. On the other hand, there have been some significant improvements over the last three to four years ...

February 21, 2012
Julie Craig
EMA

Public Cloud customers are finding that, while Cloud services are easy to consume, they are not as easy to govern and manage. This abstraction layer means that traditional APM solutions may not be as useful as they once were. As a result, many CIOs are finding it necessary to reevaluate management portfolios for Cloud-readiness ...

February 09, 2012
Pete Goldin
APMdigest

As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year ...

February 03, 2012
Hitesh Patel

In this two-part blog, we will first take a look at defining the need for ITIL certification (part I) ...

January 30, 2012
Dennis Drogseth
EMA

At the beginning of this month, EMA analysts were asked for their predictions about what 2012 might bring. Responses spanned management solutions across applications, systems, network, security, services, assets, desktops, and mobile devices, as well as business intelligence and content management ...

January 25, 2012
Richard Ptak

Today’s world is becoming increasingly dominated by data and information that is unstructured, and comes in a heterogeneous amalgam of formats and arrives in escalating volumes and speeds. The challenge is how to rapidly develop and provide access to useful information and insight based on that data ...

January 14, 2012
Jeffrey Kaplan
THINKstrategies

I believe today's leading Cloud vendors and solutions are redefining business intelligence (BI) and analytics at three levels. These three tiers of BI/analytic service are having a significant impact on organizations of all sizes across nearly every industry who are taking advantage of a widening array of Cloud solutions, and becoming a key differentiator for leading Cloud vendors ...

January 08, 2012
Dennis Drogseth
EMA

I thought I’d present a few highlights that reflect a definite progression to show how and why cloud IS in fact becoming assimilated by IT. You, by the way, are the very first to see some of these results thanks to the way APMdigest deadlines fell in the process of preparing the analysis ...

January 04, 2012
Hitesh Patel

During your ITIL implementation, it is important to remember that it’s possible to have the best capabilities for the wrong project. The ITIL implementation team should consist of individuals selected not only on their experience, skills and knowledge, but also on how they best fit the project and deliverable you’re looking to achieve ...

December 05, 2011
Dennis Drogseth
EMA

Having just attended one of IBM’s analyst events in which fairly predictable themes like "cloud", "mobility", "analytics" and "dev /ops" were mixed with less industry-wide themes—such as "Smart Cities", and IBM’s distinctive initiative in the verticals area, it occurred to me once again that IT organizations are going through not one but multiple revolutions. And these revolutions don’t often align in either convenient or even logical ways ...

December 02, 2011
Matthew Burrows

Speakers on a recent ITSM podcast supported the view that we shouldn't outsource something that is broken because we don't understand it well enough, and therefore can't adequately specify our requirements to the service provider. I think it is worth challenging this conventional wisdom ...

December 01, 2011
Hitesh Patel

In my previous blog post, I outlined the three key elements that people face surrounding the successful implementation of ITIL, which were processes, technology and suppliers. Let’s now examine these elements more closely to see how we can integrate them into our implementation.

November 11, 2011
Dennis Drogseth
EMA

Back in the “good” or “bad” old days, life used to be simpler for those of us focused on BSM. Application Management, though strategic, was domain-centric and BSM was where everything came together. But as technologies evolved, and a growing focus on real-time currency, in part due to cloud, caused a combination of panic and realignment in many IT organizations, APM became more cross-domain in nature and BSM became more of a watchword for strategies that get postponed for blue skies and quieter times ...

November 09, 2011
Hitesh Patel

Implementing ITIL can be a very difficult task, especially with the considerations that need to be applied both within and outside an organization before committing. The organization’s business objectives, environment, structure, culture, people and, more importantly, attitude toward ITIL need to be considered ...

October 17, 2011
Dennis Drogseth
EMA

This blog is the second in a series to help you getter a better sense of what kind of analytic technologies are available in the market today and how they might best apply to your environment.

October 14, 2011
Richard Ptak

CIOs increasingly find themselves orchestrating Data Center infrastructure and process re-organizations so they can respond with the speed and agility necessary to achieve evolving business goals. Old ways of operation won't work. Adapting to changing conditions and responding to evolving demands can’t happen quickly enough. The result is that CIOs are embracing Cloud-based solutions at nearly twice the rate than they did two years ago, which also brings its own problems.

September 26, 2011
Dennis Drogseth
EMA

"Analytics" is -- like many words applied to BSM, service management and the management of applications and networked infrastructures -- a somewhat conflicted term.

September 25, 2011
Matthew Burrows

In a previous blog I commented that I didn't like the Wikipedia entry for Business Service Management (BSM), and having checked with people involved in the original creation of the term, they seemed to agree with me.

September 22, 2011
Jason Rosenfeld
Cask, LLC

The perception of many customers is that “IT is too hard”. Many struggle with different places to order different services, are unsure of the cost involved and do not understand the true value IT provides to the business. Part of this is because IT does a poor job marketing and selling what they do to the business. A service catalog is a great mechanism to market and sell IT services 24x7 and provide useful information about the services offered.

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