The APM Blog
We have recently been involved in a mobile telecom company in the Far East. The Board's biggest issue is to grow its revenue by selling data packages. And at first glance this may not seem an obvious problem to solve using application performance management but let me explain how ...
Back in March I wrote a blog entitled "The Many Dimensions of User Experience Management", in which I suggested that UEM was not in any way just a subset of APM or application performance management, but part of a larger continuum inclusive of business impact, user productivity and even portfolio planning ...
There is a trend towards Cloud and SaaS (Software-as-a-Service) offerings for Service Management tools ... One of the key advantages outlined by the tools vendors is the ability to get the software up and running in a matter of days or weeks, which is definitely attractive to those who normally experience projects which take 6-12 months to do this ...
This blog is the corollary to The Anatomy of APM which outlines four foundational elements of a successful APM strategy: Top Down Monitoring, Bottom Up Monitoring, Reporting, and Incident Management. Here I provide a deeper context on how the event-to-incident flow is structured ...
My latest research found that only about 65% of "commercial enterprise management products" purchased are currently in use -- the rest are languishing on a shelf somewhere, just waiting to be dusted off and deployed. Here are a few tips to ensure that your purchases don't end up in a back room collecting dust ...
On May 8, 2012, EMA announced that it was combining my Business Service Management practice with Julie Craig’s Application Management practice – into the newly unified practice area Application and Business Services ...
When rolling out an Application Performance Management (APM) solution, selection of your Manager of Managers (MoM) and how it will support the overall solution is critical ...
If you're an IT executive trying to take control of your environment and optimize it for business outcomes — you're likely to be getting a lot of advice from a wide range of glib sources, and very little actual support ...
The typical procurement approach, reducing everything down to a common level so they can compare "apples with apples", is very understandable because it makes selection easier. But this approach runs the risk of killing any opportunity for innovation ...
In a large data center, an application performance management (APM) solution can generate thousands of metric data points per second. This data avalanche will contain the health information about the IT environment and the challenge is to manage the sheer scale of this data ...
“Analytics”, according to IT vendors, can save time, money and improve decision-making. Unfortunately, “analytics” is being thrown around generically by vendors in many different contexts, representing a wide range of capabilities that are as different as polar bears and Amazonian ants. As a result, “analytics” has become ambiguous and poorly defined ...
A strong core alignment with the right vendor can potentially help to prepare you for both the cultural and the technical challenges inherent in cloud with some level of cohesiveness. So here are a few things — in a master check list – if you are seeking a Virgil to lead you through Dante's Cloudy Inferno ...
"We've really graduated from the spreadsheet. Today's organizations need to respond much more quickly to market conditions. That means putting more information in the hands of more people in a organization. It's not just an issue of getting information to a few data analysts who are going to interact with the data warehouse." Sound familiar?
By embracing End-User-Experience (EUE) measurements as a key vehicle for demonstrating productivity, you build trust with your constituents in a very tangible way. The translation of IT metrics into business meaning (value) is what APM is all about. The goal here is to simplify a complicated technology space by walking through a high-level view within each core element. I’m suggesting that the success factors in APM adoption center around the EUE and the integration touch points with the Incident Management process ...
User Experience Management (UEM) continues to capture interest in the marketplace. And yet it remains somewhat elusive ... A major investment bank graciously invited me to an interactive session at the Boston Harbor Hotel ... So I thought I’d reprise some of my thoughts from the Q&A for you who couldn’t attend ...
Application Performance Management (APM) is currently going through a revitalization following cloud and DevOps technology evolutions (possibly revolutions), as well as innovation in areas such as analytics and real-time monitoring, so it is timely to define exactly what is meant by the term ...
Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...
Lately both APM and UEM have received dramatic levels of attention across the industry -- with the common perception that UEM is a critical wing/adjunct of APM. I would argue that this is only a part of the picture. User Experience Management also has strong business impact, governance, service level and user productivity implications that transcend performance management ...
Today's Cloud services are enabling organizations of all sizes across a rapidly expanding array of industries to capture data, analyze its implications and disseminate timely insight so end-users and executives can act more effectively ...
In Part I of this blog, we looked at the importance of defining the need for ITIL certification beyond one’s real-world experience. Part II will present a perspective on identifying the right training solution for your needs ...
