You surf the internet, don't you? While all of us are at home due to Covid lock-down and accepting a new reality, the majority of the work is happening online. IT managers are looking for tools that can track the user digital experience. Executives are reading a report from Gartner or Forrester about some of the best networking monitoring solutions available on the market. Project managers are using Microsoft Teams online to communicate and ensure team members are meeting deliverables on time. Remote employees everywhere use OWA to check their office mails. No matter what, you can be quite sure that everyone is using their favorite browser and search engine for connecting online and accomplish tasks.
Remote Work Requires Digital Experience Monitoring (DEM)
According to Forrester, remote work will rise to 300% of pre-Covid 19 levels as several companies begin to adopt a remote hybrid work mode.
As a result, existing infrastructure like routers, switches, and other network devices will strain to provide optimal capacity to continue to support this vast remote workforce. IT executives will be under pressure to monitor their employee's productivity and efficiency if they are serious about meeting their business goals. Moreover, technology teams will learn to adapt to a new model and invest in modern technology tools.
Monitoring employee experience — applications and services — becomes a priority to drive business continuity, increase employee engagement and retention, and plan sustainable growth. One way to meet this upcoming challenge for all of us is to deploy Real-User Monitoring (RUM) for SaaS, third-party applications, and web apps that we may not even own but want to monitor. SaaS monitoring becomes mission-critical when most end-users are dependent on remote tools such as Office 365 for productivity, collaboration and day-to-day work.
Browser Monitoring for The Win!
Browser Monitoring helps monitor business-critical services from the end-user's perspective — by examining browser performance statistics only for the domains and websites that matter to IT, ensuring privacy while still caring for the digital experience and support.
A browser extension can easily be available to all or a subset of users with configurable filters to monitor a variety of websites. When users visit configured websites in their browser, the extension periodically monitors and retrieves performance such as availability and response time in the back-end dashboard. The extension can be supported in browsers like Google Chrome, Microsoft Edge, Mozilla Firefox, etc. for end-user monitoring.
End-users benefit from browser monitoring in several ways. From recording browser sessions to assisting IT in diagnosing and troubleshooting slow applications, it captures actual end-user web experience and provides insights into the overall productivity state. Be sure to securely track any domain, application, internal or external cloud app and check performance 24*7 365 days a year.
■ Reducing Troubleshooting Time – The browser extension captures and analyzes telemetry to determine whether SaaS web application is slow for a particular user or for the entire network. No matter where the end users are, SWB is the Go-To-Market solution for remote and roaming users who access enterprise applications such as Microsoft 365, Salesforce, Workday, Zoom, etc. daily. IT collects this data to isolate problems and quickly identify the best standard operating procedures for each case, saving time for everyone, and becoming efficient in troubleshooting.
■ Increasing Resiliency – RUM helps to diagnose specific users or networks but cannot predict or notify when a user will be affected. Synthetic monitoring combined with RUM can help to retrieve a complete picture and correlate different perspectives. IT teams can know in advance when a failure will occur and inform all their customers immediately.
■ Enhancing Digital Experience – With true network diagnostic information (network latency, web content availability, response, and request time, etc.) IT makes decisions quickly and works together to promote a greater experience for everyone. Remote teams are sometimes unsure as to where the fault lies in the entire network. Browser Monitoring eliminates this blind spot and provides instant end-to-end visibility for slowdowns, poor performance, inherent network, or connectivity issues. Share detailed network metrics that capture hop-by-hop network path performance and low-level details internally among team members or externally to restore SLA credits.
Who is it for?
Running browser monitoring on end-user machines who work remotely or are mobile serves as a good starting point. Ultimately, IT needs to decide goals and objectives behind collecting the additional data. As more users continue to work from their homes, it would ultimately generate more rewards.
■ Mobile and Remote Users – These users should be the first to use extensions in their browsers so that IT can measure the performance of existing or newly integrated cloud applications from the end-user's perspective. Since these users are always on the move and prefer to work in environment agnostic settings, installing the extension would provide a real sense of application performance.
■ Branch Office Users – Users in this category are people who work in offices or branch offices within different departments and connect to the corporate LAN/WAN. Common applications that these employees use are Salesforce, GSuite, Office 365, SharePoint, OneDrive, etc. Candidates from this pool range from business leaders to managers working on various aspects of SaaS applications.
■ Network Administrators – IT administrators can also be acceptable pilot candidates by installing the browser extension and monitoring real world user application performance in a lab setting. As early adopters, train admins in installing the extension and later deploy it to a broad audience for monitoring selective domains.
■ Users Complaining of Slow Performance – For workers who are constantly facing slower application and connectivity issues, installing the browser extension would immediately show where the bottleneck lies.
With the Browser Monitoring Dashboard, IT can now visualize performance and browsing activity data for individual domains or users in real-time and quickly understand where the fault lies across the service delivery chain by comparing it with benchmarks. Trends can highlight how slow connectivity and network problems can affect users in various locations.
It's time to optimize digital experiences with a new way of "browser" monitoring!
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