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Cisco Cloud Control Announced

Cisco introduced Cisco Cloud Control, a unified platform built for humans and AI agents to manage, monitor and defend critical IT infrastructure — and the foundation for Cisco's AgenticOps operating model.

With one login, Cisco Cloud Control delivers a single view of Cisco networking, security, compute, observability, and collaboration in one secure environment. People and agents work from a single data layer, sharing the same operational context and the same system of action, while humans stay in control. Customers can build their own applications and agents using natural language directly within the platform, which also connects to a large ecosystem, including AWS, Linear, Microsoft, PagerDuty, ServiceNow, Slack, and Google Cloud, which now includes Wiz.

"AI agents reason and act continuously at software speed, and that changes everything about how we scale, manage, and defend our critical infrastructure," said Jeetu Patel, President and Chief Product Officer, Cisco. "Cisco Cloud Control is a command center for agentic AI: a platform where your team and your AI agents work together, in the same environment, with the same information, and with humans in control."

Cisco Cloud Control is the single management plane that brings a customer's entire estate into one environment — one login, one view. It's a new way to run critical infrastructure that ties together:

  • Cross-domain telemetry. The rich data flowing across networking, security, observability, collaboration, and more — comes together in Cloud Control so humans and agents can act on the same information to address key business imperatives like uptime, agent behavior, and tokenomics.
  • Purpose-built models. Cloud Control reasons across complex problems with the right mix of purpose-built and frontier models — including Cisco's Deep Network Model, grounded in 40 years of Cisco operational networking data. The result is system intelligence that scales with the complexity of the problem, not the size of the model alone.
  • Trusted agents. Through Cisco Cloud Control, operators will be able to work with autonomous agents that can follow a structured path from signal to action: spotting trouble, identifying causes, carrying out fixes, testing changes before deployment, and confirming the user experience has recovered. These agents will be powered by Cisco telemetry and purpose-built models, and they will leverage other capabilities, such as Expanded Experience Metrics, Deep Reasoning, Digital Twin, and Cisco Agentic Workflows. Teams will be able to automate network ops with an agentic loop, while keeping actions visible and governed.
  • Cisco AI Canvas. A multiplayer, generative workspace where operators and agents work from the same live evidence to investigate and resolve complex issues together in real time. Context persists across shifts and escalations, so nothing is lost, and nothing is repeated.
  • Cloud Control Studio. The design space that unlocks two customization environments. Agent Builder lets customers build agents for Cloud Control tailored to their own policies and workflows, with the ability to connect to more than 50+ third-party platforms and tools through native connectors or the open Model Context Protocol (MCP). App Builder lets customers build and publish apps and workflows for Cloud Control from natural-language prompt, with OpenAI Codex, an agentic platform that helps you build and ship with AI, built in. Everything built in Studio — plus agents and apps from across Cisco's ecosystem — can be published to Cloud Control Marketplace.

Cisco Cloud Control enters Controlled Availability in United States today, with Global Availability to follow.

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Cisco Cloud Control Announced

Cisco introduced Cisco Cloud Control, a unified platform built for humans and AI agents to manage, monitor and defend critical IT infrastructure — and the foundation for Cisco's AgenticOps operating model.

With one login, Cisco Cloud Control delivers a single view of Cisco networking, security, compute, observability, and collaboration in one secure environment. People and agents work from a single data layer, sharing the same operational context and the same system of action, while humans stay in control. Customers can build their own applications and agents using natural language directly within the platform, which also connects to a large ecosystem, including AWS, Linear, Microsoft, PagerDuty, ServiceNow, Slack, and Google Cloud, which now includes Wiz.

"AI agents reason and act continuously at software speed, and that changes everything about how we scale, manage, and defend our critical infrastructure," said Jeetu Patel, President and Chief Product Officer, Cisco. "Cisco Cloud Control is a command center for agentic AI: a platform where your team and your AI agents work together, in the same environment, with the same information, and with humans in control."

Cisco Cloud Control is the single management plane that brings a customer's entire estate into one environment — one login, one view. It's a new way to run critical infrastructure that ties together:

  • Cross-domain telemetry. The rich data flowing across networking, security, observability, collaboration, and more — comes together in Cloud Control so humans and agents can act on the same information to address key business imperatives like uptime, agent behavior, and tokenomics.
  • Purpose-built models. Cloud Control reasons across complex problems with the right mix of purpose-built and frontier models — including Cisco's Deep Network Model, grounded in 40 years of Cisco operational networking data. The result is system intelligence that scales with the complexity of the problem, not the size of the model alone.
  • Trusted agents. Through Cisco Cloud Control, operators will be able to work with autonomous agents that can follow a structured path from signal to action: spotting trouble, identifying causes, carrying out fixes, testing changes before deployment, and confirming the user experience has recovered. These agents will be powered by Cisco telemetry and purpose-built models, and they will leverage other capabilities, such as Expanded Experience Metrics, Deep Reasoning, Digital Twin, and Cisco Agentic Workflows. Teams will be able to automate network ops with an agentic loop, while keeping actions visible and governed.
  • Cisco AI Canvas. A multiplayer, generative workspace where operators and agents work from the same live evidence to investigate and resolve complex issues together in real time. Context persists across shifts and escalations, so nothing is lost, and nothing is repeated.
  • Cloud Control Studio. The design space that unlocks two customization environments. Agent Builder lets customers build agents for Cloud Control tailored to their own policies and workflows, with the ability to connect to more than 50+ third-party platforms and tools through native connectors or the open Model Context Protocol (MCP). App Builder lets customers build and publish apps and workflows for Cloud Control from natural-language prompt, with OpenAI Codex, an agentic platform that helps you build and ship with AI, built in. Everything built in Studio — plus agents and apps from across Cisco's ecosystem — can be published to Cloud Control Marketplace.

Cisco Cloud Control enters Controlled Availability in United States today, with Global Availability to follow.

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...