Feature Articles
Digital Product Management (DPM) results in benefits across the enterprise, with 94% stating their DPM initiative is successful, according to a report entitled To Meet 2022 Business Objectives – Digital Product Management Adoption Is Accelerating, sponsored by Broadcom Software and conducted by Dimensional Research ...
Global IT professionals spend nearly a full work day each week (an average of 7 hours and 19 minutes) dealing with bloatware — unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work, according to a new report from Freshworks ...
As technology continues to become more critical to the business, technology customers have access to more options and information than ever before leading to more instances of buyer remorse. 56% of organizations said they had a high degree of purchase regret over their largest tech-related purchase in the last two years, according to a new survey by Gartner ...
Forced by the pandemic to provide employees with access to the systems and information they needed to work from home, IT organizations around the world turned to traditional technologies like Virtual Private Networks (VPN). And they worked. But as the world moves to hybrid work, 96% of IT leaders who participated in a recent global survey conducted by Gartner Peer Insights on behalf of Citrix Systems, Inc., say they no longer cut it. And they're rethinking their approach ...
IT departments regularly have a larger workload than their capacity allows in the limited hours of a working day, leading IT teams to feel understaffed and uncertain of how to best balance their many projects, according Info-Tech Research Group, publisher of the Applications Priorities 2022 report ...
DevOps mentality has moved from strictly the development domain into the Ops world. As a result, traditional Ops — a model rooted in manual processes and executed by siloed teams — is dead. Traditional Ops and IT teams were already experiencing rapid change, but the pandemic sped up the adoption of more decentralized operations. Today, Ops doesn't generally refer to a team, but a responsibility. This blog will contrast Ops in a traditional environment vs. a DevOps environment, challenges to be aware of when adopting a DevOps approach, and actionable steps for organizations looking to implement a DevOps culture ...
Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...
Between the impact of COVID-19, shifting customer demands, and a surge in digital transformation, small to midsize business (SMB) owners in retail have been faced with great change in the last couple years. To find out just how much these disruptions have impacted retailers, we surveyed key thought leaders and decision makers at SMB retail companies. The results identified both the critical challenges faced by SMB retailers and the tech initiatives they' re implementing to offset those challenges. Based on our data, we've parsed out three key findings that will help small business owners navigate the new normal ...
Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...
The most sophisticated observability practitioners (leaders) are able to cut downtime costs by 90%, from an estimated $23.8 million annually to just $2.5 million, compared to observability beginners, according to the State of Observability 2022 from Splunk in collaboration with the Enterprise Strategy Group. What's more, leaders in observability are more innovative and more successful at achieving digital transformation outcomes and other initiatives ...
Application performance has become a key concern from management, more so than pre-pandemic, according to Application Performance Monitoring in the Next Normal, a report produced by eG Innovations and the DevOps Institute ...
Because CIOs often have limited visibility into the number of machine identities on their networks and these critical security assets are not prioritized in IAM and security budgets, CIOs should expect to see a sharp increase in machine identity related outages and security breaches, according to a new study conducted by Venafi ...
Almost three-fourths (74%) of technology purchases are funded, at least partially, by business units (BUs) outside of IT, according to a recent Gartner survey ...
Despite the allure of new technologies that promise to deliver on digital transformation, the mainframe continues to dominate IT infrastructure, according to 2022 Survey Report: The State of the Mainframe, a report from Rocket Software based on a survey of 500 US IT professionals ...
The rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future, according to a study authored by Freeform Dynamics ...
Faced with a growing number of challenges as the pandemic continues to disrupt the normal course of business, while also accelerating digital transformation, managed service providers (MSPs) are under pressure from global enterprise customers to deliver despite outages, cyberattacks, employee attrition, and lack of resources ...
After sitting on the cusp of hybrid work for more than a year, many companies are at a long-awaited inflection point: the lived experience of hybrid work. One thing from the research is clear: We are not the same people who went home to work in early 2020. The past two years have left a lasting imprint, fundamentally changing how people define the role of work in their lives. The challenge ahead for every organization is to meet employees' great new expectations head on while balancing business outcomes in an unpredictable economy ...