Feature Articles

October 16, 2011
Hitesh Patel

By implementing ITIL best practices, companies in the public or private sector will experience positive results ... To better serve your customers and the organization where you reside, investing in ITIL could be the winning x-factor needed to jump-start this powerful journey ...

September 23, 2011
Zohar Gilad

The cloud can create more complexity and risk if an organization is unprepared to manage security, reliability, and transaction performance through the various physical and virtual layers ...

September 22, 2011
Sasha Gilenson

Today’s market environment demands businesses to change and adapt rapidly according to market dynamics, while still remaining in control. For business, these dynamics can mean sifting through what can amount to petabytes of data to act tactically and strategically ...

September 22, 2011
Richard Ptak

Today’s data center and business service operations and delivery environments are, and will continue to be, highly dynamic. They require active, intelligent and increasingly automated oversight and control of available assets (including infrastructure, processes, etc.) for reliable service delivery ...

September 21, 2011
Charley Rich

What you might not realize is that enterprises need to pay as much attention to keeping their middleware running smoothly as they do to their applications ...

September 21, 2011
Steve Harriman

The following are five key capabilities and offerings that help successful cloud service providers deliver the highest quality service, provide customers insight into usage and performance, and increase revenue ...

August 23, 2011
Steve Tack

A significant departure between traditional systems management approaches and Business Service Management (BSM) is that BSM enables IT teams to view technology not purely in terms of the health of individual infrastructure and application components, but as a set of cross-silo services that directly impact the business. Today's BSM dashboards must deliver the role-specific information that organizations need, in order to guide decisions that collectively improve the quality of business-critical services. With this in mind, here are five dashboard must-haves for BSM ...

August 23, 2011
Floyd Strimling

It seems that everyone in IT has caught “Cloud-fever” ... However, lost within the technology is the reality that someone is responsible for keeping the Cloud up and running. That someone is usually Operations personnel along with their fellow Systems, Network, Storage, and Security Engineers. The lifeline of these dedicated individuals is a unified monitoring and eventing system with a goal of providing relevant, functional, and timely alerts ...

August 23, 2011
Dan Turchin

Good mobile business applications are better than their PC counterparts because they are context-sensitive, aware of who is using them, and organized so essential features are easily accessible. The seven laws of effective mobile software design ensure that the mobile business applications used to manage IT in your enterprise provide the results you require ...

July 22, 2011
Dennis Drogseth - EMA

Dennis Drogseth, VP at EMA, wraps up his series of articles about CMDB/CMS.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Service Impact Management.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Change Management and Change Impact Analysis.

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth outlines CMDB/CMS use cases for Asset Management and Financial Optimization.

July 20, 2011
Dennis Drogseth - EMA

Before you even get started looking to invest in a CMDB or CMS, you should know WHAT it is you want to achieve and have a pretty good idea who’s involved. This list provides you with 16 questions you should be asking ...

July 20, 2011
Dennis Drogseth - EMA

Dennis Drogseth, VP at EMA, shares the insights he gained from his in-depth research into the current state of the CMDB/CMS market.

June 21, 2011
Matthew Burrows

Service Management professionals, whether working in an operational environment, providing consultancy or training services, or any other aspect of service management, would benefit from the ability to demonstrate their professional standing, competency and experience ...

June 21, 2011
Andi Mann

If it is your job to translate overhyped demands to take your business ‘To The Cloud!’ you know there is not enough reality in cloud computing. You cannot start from scratch, nor can you simply deploy dynamic virtualization and call it done. You must accommodate legacy investments, architectural spaghetti, ‘technical debt’, manual processes and more. So where do you start?

June 15, 2011

BSMdigest asked a variety of experts across the industry: What is the one piece of advice you would give someone about application performance management in the cloud? Several of these experts addressed the issue of application performance in the public cloud. Here are their answers ...

June 15, 2011

BSMdigest asked a variety of experts across the industry: What is the one piece of advice you would give someone about application performance management in the cloud?

May 20, 2011
Matthew Burrows

I hear lots of debate about whether IT should be in a customer/supplier relationship (often described as being a Service Provider) or seen as an integral part of the business along with their colleagues in other departments ...

May 20, 2011
Russell Rothstein

Cloud computing requires a sophisticated approach to Business Service Management that enables you to track services from the data center and into the cloud. This post looks at 5 key capabilities that organizations must have in order to maintain visibility and control in the cloud ...

April 19, 2011
Pete Goldin

Defining BSM has always been a challenge. Many tool vendors have their own definitions of BSM, or use other terms such as ITSM, BTM or APM instead of BSM ...

April 15, 2011

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly. Here are 5 tips to help you get started.

April 15, 2011
Pete Goldin

From the BSMdigest archives, this article from 2006 gives some historical perspective on the struggle to gain visibility into the end-user experience.

April 15, 2011
Nir Livni

Business Service Management tools link IT components and the business services they support. BSM has changed both the way IT is managed and the conversation between IT and the business, putting focus on service levels of key business processes rather than on service level agreement (SLA) management of specific IT components ...

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