Feature Articles

July 11, 2022

DevOps mentality has moved from strictly the development domain into the Ops world. As a result, traditional Ops — a model rooted in manual processes and executed by siloed teams — is dead. Traditional Ops and IT teams were already experiencing rapid change, but the pandemic sped up the adoption of more decentralized operations. Today, Ops doesn't generally refer to a team, but a responsibility. This blog will contrast Ops in a traditional environment vs. a DevOps environment, challenges to be aware of when adopting a DevOps approach, and actionable steps for organizations looking to implement a DevOps culture ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 06, 2022
Erin Jaibur

Between the impact of COVID-19, shifting customer demands, and a surge in digital transformation, small to midsize business (SMB) owners in retail have been faced with great change in the last couple years. To find out just how much these disruptions have impacted retailers, we surveyed key thought leaders and decision makers at SMB retail companies. The results identified both the critical challenges faced by SMB retailers and the tech initiatives they' re implementing to offset those challenges. Based on our data, we've parsed out three key findings that will help small business owners navigate the new normal ...

June 02, 2022

Digital employee experience (DEX) is a critical component of how companies are enabling today' s hybrid workforce and a superior employee experience requires four integral components — experience delivery, experience measurement, analysis and remediation, according to Optimizing Digital Employee Experience for Anywhere Work, a study conducted by Forrester Consulting on behalf of VMware ...

June 01, 2022

Offices around the world continue to open for business, and while many companies expect employees will eventually return full time, new research suggests this isn't likely to happen ...

May 31, 2022

Hybrid working has helped improve employee wellbeing, work-life balance, and performance across the world, according to a new global Cisco study, Employees are ready for hybrid work, are you? ...

May 24, 2022

The most sophisticated observability practitioners (leaders) are able to cut downtime costs by 90%, from an estimated $23.8 million annually to just $2.5 million, compared to observability beginners, according to the State of Observability 2022 from Splunk in collaboration with the Enterprise Strategy Group. What's more, leaders in observability are more innovative and more successful at achieving digital transformation outcomes and other initiatives ...

May 16, 2022

The DevOps journey begins by understanding a team's DevOps flow and identifying precisely what tasks deliver the best return on engineers' time when automated. The rest of this blog will help DevOps team managers by outlining what jobs can — and should be automated ...

May 05, 2022

Mohan Kompella, VP of Product Marketing at BigPanda, answers the question: How can AIOps contribute to greater achievement in global enterprises? ...

April 28, 2022

Organizations are grappling with a new set of problems that were not previously deemed the top priorities, according to The State of ITSM Two Years Into the COVID-19 Pandemic, a new survey conducted by ManageEngine ...

April 27, 2022

Application performance has become a key concern from management, more so than pre-pandemic, according to Application Performance Monitoring in the Next Normal, a report produced by eG Innovations and the DevOps Institute ...

April 25, 2022

Despite all of the advancement and maturity of observability systems, production issues take longer to resolve, according to the DevOps Pulse 2022 Report from Logz.io ...

April 18, 2022

Because CIOs often have limited visibility into the number of machine identities on their networks and these critical security assets are not prioritized in IAM and security budgets, CIOs should expect to see a sharp increase in machine identity related outages and security breaches, according to a new study conducted by Venafi ...

April 13, 2022

Almost three-fourths (74%) of technology purchases are funded, at least partially, by business units (BUs) outside of IT, according to a recent Gartner survey ...

April 12, 2022

Global leaders in financial services and insurance (FSI) believe that legacy IT infrastructure and applications are holding back their business transformation aspirations and automation objectives, according to a new report, Financiers ridden with technical debt ...

March 31, 2022

Despite the allure of new technologies that promise to deliver on digital transformation, the mainframe continues to dominate IT infrastructure, according to 2022 Survey Report: The State of the Mainframe, a report from Rocket Software based on a survey of 500 US IT professionals ...

March 30, 2022

The rapid migration to work-from-home (WFH) during the COVID-19 pandemic made it harder, more complex and costly to deliver, support and secure digital workspaces, while at the same time creating new opportunities to turn disruption into transformation, today and in the future, according to a study authored by Freeform Dynamics ...

March 28, 2022

Faced with a growing number of challenges as the pandemic continues to disrupt the normal course of business, while also accelerating digital transformation, managed service providers (MSPs) are under pressure from global enterprise customers to deliver despite outages, cyberattacks, employee attrition, and lack of resources ...

March 23, 2022

After sitting on the cusp of hybrid work for more than a year, many companies are at a long-awaited inflection point: the lived experience of hybrid work. One thing from the research is clear: We are not the same people who went home to work in early 2020. The past two years have left a lasting imprint, fundamentally changing how people define the role of work in their lives. The challenge ahead for every organization is to meet employees' great new expectations head on while balancing business outcomes in an unpredictable economy ...

March 16, 2022

Nearly half (42%) of all IT decision makers (ITDMs) and 38% of business decision makers (BDMs) in the Financial Services sector believe that more than 50% of the workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey ...

March 15, 2022

Three-fourths (75%) of IT leaders believe they can offer a consistent end-user experience for workers both in the office and offsite, yet 84% of respondents stated that they don't have a comprehensive measurement tool to track that experience, according to a new report from Nexthink ...

March 14, 2022

The employee priority revolution continues, with a whopping 71% of respondents saying they would prefer to work from anywhere than get a promotion, according to the Everywhere Workplace study from Ivanti ...

March 09, 2022

The new 2022 Airbrake Error Data Report from LogicMonitor offers insight into error patterns that can impact developer efficiency and quality. Key findings from the include: Around 5% of all projects produce multiple thousands of errors every month ...

March 03, 2022

International Data Corporation's (IDC) top 10 predictions for the Future of Digital Infrastructure point to a digital infrastructure strategy that addresses resiliency and trust; data-driven operational complexity; and business outcomes-driven sourcing and autonomous operations ...

February 09, 2022

Most (70%) organizations struggle to provide completely connected user experiences across all channels, according to MuleSoft's 2022 Connectivity Benchmark Report ...

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