Feature Articles

November 21, 2024

Broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams, according to new research conducted by Dimensional Research and sponsored by Broadcom ...

November 08, 2024

In MEAN TIME TO INSIGHT Episode 11, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Secure Access Service Edge (SASE) ...

November 07, 2024

On average, only 48% of digital initiatives enterprise-wide meet or exceed their business outcome targets according to Gartner's annual global survey of CIOs and technology executives ...

October 31, 2024

Half of all employees are using Shadow AI (i.e. non-company issued AI tools), according to a new report by Software AG ...

October 28, 2024

Organizations continue to struggle to generate business value with AI. Despite increased investments in AI, only 34% of AI professionals feel fully equipped with the tools necessary to meet their organization's AI goals, according to The Unmet AI Needs Surveywas conducted by DataRobot ...

October 23, 2024

Organizations recognize the benefits of generative AI (GenAI) yet need help to implement the infrastructure necessary to deploy it, according to The Future of AI in IT Operations: Benefits and Challenges, a new report commissioned by ScienceLogic ...

October 21, 2024

A majority of IT workers surveyed (79%) believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render it "redundant" by 2027, according to The Death (and Rebirth) of the Service Desk from Nexthink ...

October 15, 2024

2024 is the year of AI adoption on the mainframe, according to the State of Mainframe Modernization Survey from Kyndryl ...

October 10, 2024

When employees encounter tech friction or feel frustrated with the tools they are asked to use, they will find a workaround. In fact, one in two office workers admit to using personal devices to log into work networks, with 32% of them revealing their employers are unaware of this practice, according to Securing the Digital Employee Experience ...

October 10, 2024

In today's high-stakes race to deliver innovative products without disruptions, the importance of feature management and experimentation has never been more clear. But what strategies are driving success, and which tools are truly moving the needle? ...

October 01, 2024

40% of generative AI (GenAI) solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023, according to Gartner ...

September 27, 2024

In MEAN TIME TO INSIGHT Episode 10, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Generative AI ...

September 26, 2024

By 2026, 30% of enterprises will automate more than half of their network activities, an increase from under 10% in mid-2023, according to Gartner ...

September 18, 2024

The business case for digital employee experience (DEX) is clear: more than half (55%) of office workers say negative experiences with workplace technology impact their mood/morale and 93% of security professionals say prioritizing DEX has a positive impact on an organization's cybersecurity efforts, according to the 2024 Digital Employee Experience Report: A CIO Call to Action, a new report from Ivanti ...

September 03, 2024

While IT leaders are preparing organizations for accelerated generative AI (GenAI) adoption, C-suite executives' confidence in their IT team's ability to deliver basic services is declining, according to a study conducted by the IBM Institute for Business Value ...

August 28, 2024

Everyday AI and digital employee experience (DEX) are projected to reach mainstream adoption in less than two years according to the Gartner, Inc. Hype Cycle for Digital Workplace Applications, 2024 ...

August 20, 2024

The rapid rise of creative "right-brain" generative AI (GenAI) has opened the door to greater adoption of the more analytical "left-brain" AI decisioning solutions by global businesses, according to new research from Pegasystems ...

August 19, 2024

The majority of executives (61%) are harnessing the power of generative AI, with at least one application in production, and among these early adopters, 86% of those reported an increase in revenue, estimated at more than 6%, according to new global research from Google Cloud ...

August 14, 2024

According to Forrester's The Top 10 Emerging Technologies In 2024 report, generative AI (genAI) for visual content, genAI for language, TuringBots, and IoT security are the top emerging technologies that will deliver the most immediate ROI for businesses in 2024 and beyond ...

August 12, 2024

In MEAN TIME TO INSIGHT Episode 9, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses customer support for network observability solutions....

August 08, 2024

The increased importance of technology often means CIOs have an expanded mandate. They need to work to meet the role's operational responsibilities while also creating advantage by driving business outcomes. Tech leaders surveyed selected the following as their organization's top priorities for this year ...

August 06, 2024
Micah Adams

The Crowdstrike outage has created no shortage of commentary, speculation, and armchair analysis on exactly how such a massive failure could occur. The level of discussion and scrutiny is warranted, most agree this is probably the largest IT outage in history ... The knee jerk response of a "How could someone possibly let this happen" is both clueless and misinformed ...

August 06, 2024

As organizations strive to capitalize on their ever-growing data trove to scale their operations and improve business outcomes, only 17% of data ingested or landed consists of emergent data types, and only 9% of that data is processed or analyzed, according to a new report from BMC, Putting the "Ops" in DataOps: Success factors for operationalizing data ...

August 01, 2024

The frequency and severity of data center outages remain mainly unchanged from 2023 or show small improvements, according to the Global Data Center Survey from Uptime Institute ...

August 01, 2024

At least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025, due to poor data quality, inadequate risk controls, escalating costs or unclear business value, according to Gartner ...

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