BSM

March 25, 2014

Interest in Business Service Management (BSM) is resurging as companies strive to make their IT departments more responsive to their business needs. Simultaneously, APM has also emerged stronger in the last few years to encompass a broader scope in IT management. This two-article series looks at the evolution of BSM and APM, the key drivers for both technologies, and how we're seeing them converge to fulfill the promise of aligning IT with business ...

March 21, 2014

A recent study conducted by CA Technologies, The Changing Role of IT and What to Do About It, provides both a wakeup call and some guidance for CIOs and IT leaders not wanting to follow the path of the dinosaur to extinction ...

March 12, 2014

You've probably seen a couple of statistics that support of service-centric mapping: 80% of unplanned business service downtime is due to change, and that more than 50% of unplanned downtime is the result of human error ...

March 06, 2014

Here are some monitoring solution predictions I expect during 2014 to help with the call to action that I have summarized from my report ...

March 05, 2014

My top level advice is that during 2014, I&O has to concentrate on monitoring business technology which serves external customers. In fact this is not just a call for I&O professionals but also the rest of the business including marketing and eBusiness professionals. Why? Well just take a look at the near weekly media reports on "computer glitches" during 2013. These glitches meant lost revenue but more seriously impacted the brand image. Technology fuels business and this means that monitoring has to be a strategic business concern. So to avoid your company being the next computer glitch headline you should ...

February 24, 2014

Today, there is a convergence of factors coming together like a perfect storm, making Application Performance Management (APM) more important than ever. On Part One of this list, industry experts - from analysts and consultants to users and the top vendors - demonstrate just how many impending challenges make APM an absolute necessity in 2014 ...

February 21, 2014

Just as a body is a single unit comprised of many different and unique parts, which – though different – all work towards the achievement of a single end: that is, the well-being of the body, so too are modern organizations comprised of many constituent units that are interdependent and connected and yet behave somewhat autonomously within the overall organizational ecosystem ...

February 12, 2014

In spite of the array of confusing opinions, bad press, and general contentiousness that has recently surrounded Configuration Management Database (CMDB) deployments, EMA is seeing a resurgence of interest in both the CMDB and the more federated Configuration Management System (CMS) ...

February 04, 2014

The Enterprise IT support center has become a feature of almost every enterprise, but it is becoming commoditized and may be displaced by external service providers unless it can justify its existence ...

January 31, 2014

Consider the cardiovascular system, which consists of the heart, pulmonary and systemic circulation loops, and blood vessels, and the approximately five liters of blood that the blood vessels transport. All of these elements combine into a single system that is responsible for the sustenance, regulation and protection of each individual human. But – more importantly for the purposes of this article – the cardiovascular system can also be likened to a business service ...

January 27, 2014

Increasing infrastructure complexity has affected the role of nearly all IT professionals, creating the need for new skillsets, including the ability to help companies make informed, strategic business decisions, according to the SolarWinds New IT Survey ...

January 16, 2014

CA Technologies announced its top five IT predictions for 2014 ...

January 14, 2014

The first step in making any system more automatic (and thus more reliable) is to dramatically reduce the amount of manual maintenance required ...

January 13, 2014

The Configuration Management Database, or CMDB, was conceived a few years back as a way to discover and maintain a repository of all components on which an application is dependent, along with information about their relationships. The thought was that combining the CMDB with real-time monitoring metrics obtained from the underlying components could provide insight into the health state of complex applications, with early warning of incipient problems, and guidance to root cause when incidents do occur. Sounds like a really great idea. Why then, has the CMDB seen only limited adoption and little commercial success?

December 20, 2013

Compuware Corporation announced its top technology predictions for 2014 ...

December 19, 2013

However you define APM, the whole performance management landscape is on the cusp of a number of important changes that will alter the game in 2014. Here are some predictions around key areas you can expect to see change ...

December 17, 2013

In APMdigest's highly popular and well-respected annual list of APM predictions, industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management (APM) will evolve and impact business in 2014 ...

December 13, 2013

Application Performance Mindset is not a tool or process; rather it's a thought perspective leading to the conclusion that customers demand – having moved past expectation to intolerance – exceptionally high performing, always-on, easy to access, smooth navigating applications. Whether internal customers are using enterprise applications or external customers are hitting the company website, the demand remains and it's a business challenge that the CIO and IT team must meet ...

December 12, 2013

A recent poll on Business Service Reliability found that IT needs to put an increased focus on managing and measuring the customer experience to improve business outcomes ...

December 06, 2013

Despite clear recognition of the business need, most IT and marketing organizations are still a long way off from true collaboration, according to a new Forrester study ...

December 02, 2013

I believe that the foundation to good business technology management is your monitoring strategy, and a couple of weeks ago my report Guarantee Business Value From Technology Monitoring went live on Forrester’s website. The report outlines a blueprint for holistic business technology monitoring based on my own practitioner experience in this space plus a number of primary research interviews that I carried out in July and August this year ...

November 08, 2013

In my last column, I discussed the importance of Application Discovery and Dependency Mapping (ADDM) as a tremendously valuable resource for managing and optimizing application and business services, as well as the IT infrastructures, and supporting them, in the age of cloud, agile, and consumer-driven IT. In this column, I'm going to delve more closely into our evaluation criteria — as they applied to the radar, but also as they might apply to you in making an investment choice in ADDM ...

October 08, 2013

Today, no application is a standalone and in reality is very likely a composition of multiple applications running on different virtual servers to provide a function. This function can be composed of 10 different applications. All these applications together provide a service, and it is the performance and availability of that service that the business cares about. This distinction is so important that it deserves a new name. I call it "Service Performance Management" as opposed to Application Performance Management ...

October 01, 2013

Application Discovery and Dependency Mapping (ADDM) may sound arcane — and sadly to some extent it still remains so. The notion of actively discovering application and infrastructure interdependencies for their impacts on service delivery, is still sometimes a combination of technological wizardry, domain expertise and sheer force of will. But the capabilities for doing this are evolving to become far more dynamic and varied in design and value than was true even two or three years ago ...

September 26, 2013

Colin Fletcher, Research Director, IT Operations Management for Gartner, talks about the emergence of the Business Value Dashboard (BVD) ...

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