BSM

August 22, 2013

Today's Business is heavily dependent on IT systems to perform at the best. If IT is able to proactively detect performance degradation and rectify it before it severely impacts the business, that could not only save loss of revenue and also credibility for the business with its customers ...

August 14, 2013

This is quite possibly the most important list we have posted on APMdigest. The bottom-line business benefits are what APM is really all about, or should be all about, although the market can forget this at times. But the reality is that no company should be deploying Application Performance Management unless they are using it to drive bottom-line business benefits such as those on this list. The benefits on this list are the payoff, the end result, the ultimate reason for APM ...

May 14, 2013

While the majority of IT professionals are confident in their ability to respond to the needs of the business, almost a third still equated the visibility of their IT department into their company's business initiatives to a foggy day in London, according to the 2013 Cisco Global IT Impact Survey ...

April 22, 2013

EMA VP Dennis Drogseth and EMA Director Torsten Volk discuss recent EMA research such as The Service Desk in the Age of Cloud and Agile and Demystifying Cloud as well as prior EMA research on cloud adoptions as they impact strategic management requirements ...

April 16, 2013

Innovative business models and services such as cloud and big data analytics aren’t possible without a strategic Service Assurance portfolio underpinned by infrastructure management, according to a commissioned study conducted by Forrester Consulting on behalf of CA Technologies ...

April 15, 2013

When you think about it, we’re not just focusing on application and network performance solely for the sake of performance. In today’s business environment, we’re focusing on performance because IT has become a service — and ultimately, we are the ones in charge of the delivery of that service. Given that reality, does it make any sense to treat IT operations management and IT service management as distinct and separate activities? I submit that it does not ...

April 10, 2013

Blamestorming is a well-known game IT organizations spend hours playing every week. The goal of the game is to figure out the origin of an IT service degradation issue and collectively identify the one person — or the team — to blame ...

March 18, 2013

Available since the early 1990s, enterprises have relied on hundreds of IT management tools to monitor their infrastructure elements and applications. Still the promise of monitoring remains elusive. Many of these IT management tools present raw data, but lack insight into the actual meaning buried in all that data ...

March 15, 2013

How many IT professionals does it take to fix an issue? The answer is five, working a combined average of 100 hours a week to fix unexpected IT issues, proving why IT continues to focus on efficiency ...

March 13, 2013

To help companies get their operations in shape to truly support business requirements, BlueStripe is advocating a service-oriented approach to application management ...

March 11, 2013

I promised that I'd make some recommendations for handling all the chaos that potentially occurs when you combine ecosystem interdependencies with a more consumer-driven IT operational model. I’ve decided to highlight seven key points relevant to the problem ...

March 03, 2013

Enterprise IT staffs spend significant time struggling to keep up with change management, as well as trying to improve overall end-user service quality. To address these issues, IT managers have implemented service modeling projects, which have helped make some progress but there is still far from universal satisfaction, according to a new survey by Neebula Systems ...

February 19, 2013

To begin a column, blog, or presentation with the idea that IT is undergoing a unique state of transformation may verge on cliché. And yet it’s still the truth. Moreover, this is a transformation that I would argue is more significant than the move to client/server off the mainframe, or even more significant than the advent of the Internet, itself. At least in terms of changing the role of IT and how IT needs to operate ...

February 18, 2013

More than half of senior IT operations executives are dissatisfied with their APM solutions, and 75% are dissatisfied with their BSM solutions, according to a new BlueStripe survey of Fortune 500 companies ...

December 19, 2012

Industry experts - from analysts and consultants to users and the top vendors - offer thoughtful, insightful, and sometimes controversial and contradictory predictions on how APM will change and impact business in 2013 ...

December 18, 2012

If you are considering implementing an ITIL-based ITSM solution for your IT Organization, you may consider starting with the ITIL Lite bare essentials option. In today’s blog, I would like to talk about the 5 minimum components required to start an ITIL implementation ...

December 04, 2012

Last year, the site BSMdigest was renamed APMdigest because, in the words of its editor, APM has become a "much more popular term, at least here in the USA". Which, in my opinion, is a real shame ...

November 26, 2012

Building a bridge between IT and business starts with problem definition. Many times we can trace the gap between these functions to the fact that they both address different problems ...

November 23, 2012

We as an IT industry should be forcing the bridging of the IT and business gap. Why? The two should be one, like Peanut Butter & Jelly ...

November 19, 2012

We have been talking about this problem for years - the gap between IT and Business. All the experts have advised that bridging this gap should be a high priority for any company. The following is catalog of suggestions from across the APM industry on how to bring IT and Business closer together ...

November 16, 2012

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help ...

October 23, 2012

I had a series of meetings recently with a senior finance director for a Central Government organization in the UK. His problem was simple; due to government cuts every department was being asked to show its value. After a few meetings the board were convinced that measuring application performance was a good KPI to measure. But they voiced their challenge - how to get the IT director to work with them ...

October 19, 2012

Aligning IT to the business has a few benefits for organizing hardware and software spending as well as where you and your staff’s time is spent. By understanding business goals and how IT services align to those goals you can prioritize how you ...

September 12, 2012

As you strive to achieve new levels of sophistication when creating performance baselines, it is important to consider how you will navigate the oscillating winds of application behavior as the numbers come in from all directions. The behavioral context of the user will highlight key threshold settings to consider as you build a framework for real-time alerting into your APM solution ...

September 10, 2012

For those of us who handle IT change requests on a daily basis, the process can seem as onerous as a Sisyphean task. In this case, rather than a boulder rolling back down the hill, it is the backlog of RFCs that seem to grow every time you complete a request. Let’s face it - the requests are not going to stop coming. The business is trying to change faster, so they need IT to implement change faster. In the end, it is all about doing as much as you can with what you have. Following ITIL best practices and using a solid change management tool goes a long way, but how can the whole task be made less Sisyphean? The answer may come from borrowing some of the lessons learned from application development ...

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