BSM

September 07, 2012

Once again, EMA finds itself in a situation where how we cover critical “hot topics” becomes an exercise in acronymic disarray. In this case the culprits are Application Lifecycle Management (ALM), Service Lifecycle Management (the other SLM) and the now notorious “DevOps”. The three weave a stream of sometimes complementary, sometimes conflicting insights into what is primarily a schizophrenic situation for IT organizations ...

August 07, 2012

While organizations generally agree that ITIL-based process improvements are a "good" thing, executives often struggle to measure quantifiable benefits of investment in the framework. We have found that an effective approach to ITIL is characterized by a manageable yet scalable implementation, a focus on people and skills issues, and ongoing measurement that takes a comprehensive view of the enterprise-wide impact of process maturity ...

July 18, 2012

Why is it acceptable to spend hundreds of thousands of dollars, if not millions, on a week or even year's worth of integration or fire-fighting, spent by your best engineers, on things that should be automated, more intuitive or just plane simpler to take on? Just because they’re working hard, doesn’t mean you aren’t wasting valuable assets on the opportunity cost of time that could otherwise be spent on more innovative and revenue generating activities. I’ve compiled a list of ten factors in IT operations that help speed up that time to value ...

July 16, 2012

The recent outage of the Amazon EC2 cloud led to disruption of service for Netflix, Instagram and other major site and applications. Last year after the first major Amazon outage I posted on this site a blog post: After Amazon: 5 Ways BSM Can Protect You from the Next Cloud Outage. The points are worth repeating since we see that cloud computing is not a guarantee of better application performance ...

June 07, 2012

There is a trend towards Cloud and SaaS (Software-as-a-Service) offerings for Service Management tools ... One of the key advantages outlined by the tools vendors is the ability to get the software up and running in a matter of days or weeks, which is definitely attractive to those who normally experience projects which take 6-12 months to do this ...

June 04, 2012

This blog is the corollary to The Anatomy of APM which outlines four foundational elements of a successful APM strategy: Top Down Monitoring, Bottom Up Monitoring, Reporting, and Incident Management. Here I provide a deeper context on how the event-to-incident flow is structured ...

May 17, 2012

On May 8, 2012, EMA announced that it was combining my Business Service Management practice with Julie Craig’s Application Management practice – into the newly unified practice area Application and Business Services ...

April 24, 2012

If you're an IT executive trying to take control of your environment and optimize it for business outcomes — you're likely to be getting a lot of advice from a wide range of glib sources, and very little actual support ...

April 20, 2012

The typical procurement approach, reducing everything down to a common level so they can compare "apples with apples", is very understandable because it makes selection easier. But this approach runs the risk of killing any opportunity for innovation ...

March 26, 2012

Shane Pearson, Vice President, Product Marketing for HP Software, provides a unique insider's view into HP BSM and HP APM ...

March 15, 2012

Gartner has defined five dimensions for managing application performance, and this article outlines how the Auto Club Group prioritizes each of these dimensions -- based on our experience over the last six years spent fine tuning different facets of the model to better support the business ...

March 12, 2012

Infrastructure Management is so 1990s. Everyone has it. Could there be anything interesting left to say? Yes -- that it is more critical than ever. It may still be just the plumbing but the demands on it are only growing and yesterday’s point solutions won't do the job ...

March 05, 2012

As companies look to maintain a competitive advantage, IT professionals are increasingly being charged with adopting a business-focused mindset. The role of an IT manager is no longer simply ensuring that systems and networks are functioning properly – they now need to be adept at anticipating business needs and having a recommendation on how to address them ...

March 01, 2012

In Part I of this blog, we looked at the importance of defining the need for ITIL certification beyond one’s real-world experience. Part II will present a perspective on identifying the right training solution for your needs ...

February 28, 2012

Jean-Pierre Garbani, Vice President, Principal Analyst at Forrester, provides valuable insight into the present state and future of APM ...

February 28, 2012

Jean-Pierre Garbani, Vice President, Principal Analyst at Forrester, offers guidance on selecting and managing APM solutions ...

February 24, 2012

As someone who might call himself a “humanist” who has worked 31 years in high technology as of this April – I’ve developed a few areas of persistent complaint that seem to reoccur without getting much better. And having spent thirty-one years in the industry, and therefore getting old — I guess I’ve come to feel entitled to a little orneriness from time to time.

February 22, 2012

On the one hand, many in the industry have begun to dismiss the CMDB as well past its prime, at least in terms of industry hype and attention. For this rather significant population, the CMDB has evolved into a complex and demanding data store with tangible but difficult-to-justify benefits, with questionable relationships to cloud computing and other more dynamic technologies and trends. On the other hand, there have been some significant improvements over the last three to four years ...

February 09, 2012

As a continuation of the APMdigest list of predictions for 2012, industry experts offer 5 predictions specifically on how BSM and ITIL will change this year ...

February 03, 2012

In this two-part blog, we will first take a look at defining the need for ITIL certification (part I) ...

January 13, 2012

Today's IT infrastructure, systems and applications — as well as the business operations they support — are more complex than ever. Subsequently, this means that the amount of configuration information in IT environments is staggering. Ensuring high performance for IT environment requires staying on top of an ever growing collection of configuration information and environment content ...

January 04, 2012

During your ITIL implementation, it is important to remember that it’s possible to have the best capabilities for the wrong project. The ITIL implementation team should consist of individuals selected not only on their experience, skills and knowledge, but also on how they best fit the project and deliverable you’re looking to achieve ...

December 20, 2011

Industry experts from analyst and consulting firms and all the top vendors offer thoughtful, insightful, and sometimes controversial predictions on how Application Performance Management and related BSM and ITSM technologies will change and impact business in 2012 ...

December 05, 2011

Neebula conducted a Business Service Management survey, covering 84 companies that have recently completed BSM projects. The majority of BSM projects took too long to complete, did not succeed to maintain accurate service models, and most of all, failed to meet their objectives ...

December 02, 2011

Speakers on a recent ITSM podcast supported the view that we shouldn't outsource something that is broken because we don't understand it well enough, and therefore can't adequately specify our requirements to the service provider. I think it is worth challenging this conventional wisdom ...

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