January 11, 2011

Bill Karpovich, CEO and Co-Founder of Zenoss, talks about his company's 2010 Virtualization and Cloud Computing Survey, which took the temperature of over 200 IT professionals about their reasons for using virtualization and the cloud: The conclusion that most piqued our interest here at Zenoss was that the number two concern about cloud computing, after security, was management/monitoring ...

January 11, 2011

Often, IT budget costs appear expensive as a result of being inflated by arbitrary allocation and loading of costs that should be shared or are otherwise improperly assigned. Unfortunately, old habits die-hard and the misallocation of costs continues to the detriment of both the organization and mainframe computing. The results are business decisions that result in more expensive, less efficient computing operations. This can be remedied using today’s automated cost tracking and reporting tools in conjunction with a program of cost optimization ...

January 11, 2011

Herb VanHook, Vice President of Strategy in the Office of the CTO at BMC, talks about BMC's latest news and products.

January 11, 2011

Herb VanHook, Vice President of Strategy in the Office of the CTO at BMC, talks about BSM and cloud management.

January 10, 2011

Many businesses have, over time, multiple ERP systems across the enterprise, due to acquisitions or as a result of business units creating their own IT systems and support ... Consolidating these systems into a single, shared service enables you to leverage economies of scale while also providing a consistent level of service across the enterprise ...

December 08, 2010

Vikas Aggarwal, founder and CEO of Zyrion, discusses Business Service Management in the cloud, and new BSM technologies and approaches for the modern datacenter.

December 07, 2010

Sometimes… OK most of the time … the terms and words we use for “things” in service management are in themselves landmines.

One of the worst culprits is of course the term “CMDB” which I like to compare to "The Holy Roman Empire" – which as H.G. Wells pointed out was neither "holy" nor "Roman" nor an "Empire". Well, the CMDB is not about anyone but ITIL’s definition of "configuration management" and in the end, it isn’t, or shouldn’t be, understood as a physical database, either.

December 02, 2010

Industry experts give their predictions for how Business Service Management will change and how it will impact business in 2011.

December 01, 2010

I thought it might be nice to set the stage for what I mean by “MegaTrend” and more importantly, what this blog might be about ...

Just for starters let’s look at the three most immediately affiliated terms or acronyms: Business Service Management (BSM), automation and CMDB/CMS.

November 22, 2010

BSM is all about managing services. Services are made up of hardware and software. Let’s trace the service backward from the human.

Kathy is the human, she interacts with her computer and the software she is using. For this example, let us use a browser based application. Browser talks to the application server over a network and that server typically talks to a backend, like a database, over a network.

November 17, 2010

I was reading BSM versus Cloud – which is the larger idea?, a post by Dennis Drogseth, and it caused me to think of the relationship between the what’s behind BSM and how it relates to what SaaS offers. I know Dennis from my Network Management Center and Business Availability Center days as product manager and a product marketer – he’s a sharp guy.

November 03, 2010

This may sound like a biased opinion given that my area of focus is Business Service Management in multiple contexts, but I find all the attention to "cloud" as an ENDGAME in itself a little bit ridiculous.

November 01, 2010

Gary Read, CEO, Nimsoft, discusses Business Service Management in the public cloud and CA’s acquisition of Nimsoft.

October 25, 2010

The following are 5 factors to consider when evaluating systems management software vendors ...

September 30, 2010

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments ...

September 29, 2010

Zenoss CEO Bill Karpovich discusses Business Service Management in the cloud.

September 28, 2010

Private cloud might be one of the best things to ever happen to Business Service Management. Private cloud inherently requires the company to be more focused on the needs of the business side of the organization, which leads directly to aligning IT performance with the business needs. Because of this, the move to private cloud is driving Business Service Management in many organizations ...

August 31, 2010

Al Sargent, Sr. Product Marketing Manager at VMware, discusses the Business Service Management news coming out of VMworld, and the monitoring and management challenges of the cloud.

August 10, 2010

Kalyan Ramanathan, Director of Business Service Management at HP, outlines the four key capabilities that organizations must have to effectively manage hybrid services ...

August 09, 2010

It is no longer good enough to know that application performance is degrading - enterprises also need to be able to make the infrastructure and application adjustments necessary to avoid performance issues in the first place ...

July 31, 2010

Michele Hudnall, Novell Solution Marketing Manager - BSM discusses the move from IT performance management to Business Service Management, and where integration fits in.

June 30, 2010

"EMA Radar For Business Service Management: Service Impact" outlines 7 requirements for a BSM Service Impact solution ...

June 30, 2010

EMA Vice President Dennis Drogseth speaks frankly about the BSM Service Impact Radar.

June 30, 2010

EMA introduces the industry's first BSM Service Impact Radar, a new report to help IT organizations find solutions that deliver a unified view of IT service performance as it impacts business outcomes ...

June 29, 2010

Bojan Simic of TRAC Research explains how a "single pane of glass" for monitoring IT performance is not the means to an end ...