Is IT Prepared for a Hybrid Remote Workplace Environment?
360-degree Visibility, 24/7 Insight, 365 Covered
October 29, 2020

Sidharth Kumar
Exoprise

Share this

Return to work is happening. After working remotely from home for months due to Covid, companies are now offering employees the option to return to their workplace. In a survey done by Google, 62% of its workers would like to return to the office at some point and see their work future as more flexible. This sentiment is catching up among the rest of the enterprises in Silicon Valley and the rest of America.

The hybrid remote workplace model continues to be appreciated by employees seeking to spend more time with family and engaging with the office community. Generation Z will soon become the largest segment of the workforce to favor this model the most. A Salesforce survey of its global workforce reveals that 74% of Gen-Z would prefer either working from home full-time or splitting their time between home and workplace.


Can Information Technology Keep Up?

But how will IT prioritize its activities towards this new paradigm shift?

With changes in the working landscape, employee attitudes, and the need to effectively serve business, IT will need to quickly optimize the hybrid environment for its large, distributed workforce. That means designing dynamic network structures and creating custom configurations that support Work from Home (WFH) and the corporate HQ environment equally.

Automation efforts will peak to normalize IT, move heavy workloads to the cloud, deploy SaaS applications, and run scripts to monitor a variety of endpoint devices both at work and home.

At some point, more stakeholders would need to get involved in the decision-making process for procuring new hardware and renewing hybrid multi-cloud/ISP service agreements. According to the latest Forrester report in July 2020, 56% of IT decision-makers surveyed report that their organizations have increased their overall IT and hardware budget.

Ultimately, new technology solutions that can perform end-to-end application monitoring and provide deep visibility will ensure effective rollout and management of these hybrid environments. Employee digital experience monitoring (DEM) of remote work and hybrid work models will be a requirement.

Digital Experience Monitoring for Hybrid Work Environments

Measuring employee digital experience has now become a strategic priority and objective for businesses looking to compete successfully. The pandemic has forced millions of Americans to work from home. Besides the usual distractions from children and pets, network connectivity, and application issues at home continue to impact employee productivity and timely deliverables.

And the fact of the matter is that not every employee wants to return to work. At the office, safety concerns and social distancing guidelines can impair one's ability to comfortably interact with their colleagues and utilize technology in the best format for managing business workflow needs. These operational challenges and mismatch of digital experience necessitate that management also invests in solutions that optimize the end-user experience across the different hybrid work spectrum.

From a compliance and security standpoint, on-boarding and assimilating existing and new employees in a hybrid workplace environment would be another challenge IT will have to keep in mind.


Collecting advanced real-user telemetry data from endpoints (browser and desktop machines), networks, and ISPs, will give businesses unparalleled insights into the employee experience.

As users continue to work from home and office, IT will need to proactively administer monitoring of enterprise applications such as Microsoft 365, Salesforce, Zoom. etc. amidst other third-party applications that are running in the background.

Tools will need to be built that win the confidence of IT teams looking to gain SaaS application intelligence from its entire workforce base and easily find bottlenecks using benchmark performance. This extra new intelligence comes in the form of digital score insights collected across user behavior and their overall satisfaction levels.

Coronavirus is redefining business agility and resiliency, requiring IT to be more proactive and resolve issues faster when they occur. A hybrid workforce on-site, remote, or distributed, poses unique challenges when needing application monitoring and oversight during an outage on their devices. Robust monitoring tools can capture real user experience for IT teams to investigate the impact on user productivity and align efforts for remediation. Increase workplace visibility and prepare businesses to succeed!

Sidharth Kumar is Director of Product Marketing at Exoprise
Share this

The Latest

November 24, 2020

Shoppers are heading into Black Friday with high expectations for digital experiences and are only willing to experience a service interruption of five minutes or less to get the best deal, according to the 2020 Black Friday and Cyber Monday eCommerce Trends Study, from xMatters ...

November 23, 2020

Digital Experience Monitoring (DEM) has become significant to businesses more than ever. Global events like Covid continue to disrupt best practices within IT to support business. The pandemic has already forced millions of employees to WFH and adopt a hybrid workspace. Network connectivity and cloud application issues in these environments will continue to impact productivity and slow progress. Even so, transparent migration and deployment of on-premise workloads across multi-cloud providers, by their very nature are complex ...

November 20, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 5, the final installment in the series, covers open source and emerging technologies ...

November 19, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 4 covers monitoring and visibility ...

November 18, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation ...

November 17, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 2 covers communication and collaboration ...

November 16, 2020

The "New Normal" in IT — the fact that most IT Operations personnel work from home (WFH) today — is here to stay. What started out as a reaction to the COVID-19 pandemic is now a way of life. Many experts agree that IT teams will not be going back to the office any time soon, even if the public health concerns are abated. How should ITOPs adapt to the new normal? That is the question APMdigest posed to the IT industry. ITOps experts — from analysts and consultants to the top vendors — offer their best recommendations for how ITOps can react to this new environment ...

November 12, 2020

The pandemic effectively "shocked" enterprises into pushing the gas on tech initiatives that, on the one hand, support a more flexible, decentralized workforce, but that were by-and-large already on the roadmap, regardless of whether businesses had been planning to support widespread work-from-home or not ...

November 10, 2020

Maintaining call quality with Microsoft Teams is a process, not a onetime event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. In this blog, we cover how the Microsoft Teams Call Quality Dashboard (CQD) combined with the audio/video synthetic transaction monitoring improves this maintenance process ...

November 09, 2020

For IT teams, catching errors in applications before they become detrimental to a project is critical. Wouldn't it be nice if there was someone standing over your shoulder, letting you know exactly when, where, and what the issue is so you can correct it immediately? Luckily, there are both application performance management (APM) and application stability management (ASM) solutions available that can do this for you, flagging errors in both the deployment and development stages of applications, before they can create larger issues down the line ...